19 Market Street, 2500 Wollongong, Australia
#22 of 51 hotels in Wollongong
Guests' ChoiceBased on 1125 hotel reviews
8.4Cleanliness
8.7
Comfort
8.9
Location
9.3
Facilities
8.5
Staff
9.2
Value for money
8.1
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 September 2024
Ed
AustraliaRoom was spacious and a desk where i could do some work from.
Stayed in September 2024
Reviewed: 17 September 2024
Michele
AustraliaAirconditioning was a bit cold and didn't seem to warm up
Was perfect for my overnight stay and very close to everything I needed.
Stayed in June 2024
Reviewed: 16 September 2024
Glenn
AustraliaBeing charged $45 for 3 days parking when we paid more than $350 per night for our room Totally unnecessary and greedy in my opinion
Clean ,comfortable ,convenient location
Stayed in September 2024
Reviewed: 16 September 2024
Le
AustraliaGood quiet location, central to shops and restaurants.
Stayed in September 2024
Reviewed: 16 September 2024
Chisnall
New ZealandLocation to the Townhall, shopping and beach
Stayed in September 2024
Reviewed: 12 September 2024
Liz
AustraliaBathroom was a little outdated but that is a small issue.
We stayed for an overnight stay as we had a wedding in the area. Very centrally located and convenient. The room was great! Exactly what we needed.
Stayed in September 2024
Reviewed: 7 September 2024
Jade
AustraliaNothing
Location
Stayed in September 2024
Reviewed: 1 September 2024
Haley
AustraliaNo pool towels provided so had to try to collect extra bath towels.
Good sized studio apartment. The main bed was comfy, but the sofa bed rolled you to the middle. Great location to the shops, beach, restaurants and the entertainment centre.
Stayed in August 2024
Reviewed: 30 August 2024
Mic
AustraliaA large square rip in the carpet.
Location was excellent. Right in the middle of town and a few blocks from the beach
Stayed in August 2024
Reviewed: 25 August 2024
Karen
Australiai was aware the hotel was in a city location, but I was in a room on the second level, and experienced a little noise from the road and the balcony wasn't private from the street view. I would ask for a room on a higher floor next time, for a quieter stay, but the location was very good.
The room was very spacious, and well appointed with kitchenette, lounge, table and chairs and a balcony, very comfortable to spend time in! The hotel is conveniently located in the city, with a variety of restaurants very close by, and a short walk to the Wollongong beach area. The free shuttle bus can be caught just across the road which you can take to the North Wollongong area and the train station and runs about every 10 minutes. The Sakura Sushi Japanese restaurant is a very close walk and was excellent, as well as good Thai and Indian restaurants.
Stayed in August 2024
Reviewed: 21 August 2024
Carol
AustraliaSafe was broken and unable to be fixed.
Fabulous location right in the centre of town, surrounded by dining options (including excellent Italian restaurant next door), walking distance to the beachfront, parkland, shopping mall & theatre, & a few metres from a bus stop for the free city loop service. Large room. Comfortable bed.
Stayed in July 2024
Reviewed: 3 August 2024
Aaron
AustraliaBathrooms a tad outdated
Central location to everything in the city
Stayed in July 2024
Reviewed: 25 July 2024
John
AustraliaSmoker in room next door, smoke was coming under door from interconnecting room.
Close to everything.
Stayed in June 2024
Reviewed: 21 July 2024
Michael
AustraliaNothing
Location
Stayed in July 2024
Reviewed: 26 June 2024
Glenys
New ZealandGreat location with an easy walk to the town centre. Clean, comfortable, spacious room with a small balcony and view. Friendly, helpful staff.
Stayed in June 2024
Reviewed: 25 June 2024
Alyce
AustraliaQuite noisy at night. Not sure that paying for parking was necessary.
Great location, clean and easy. Child stays free.
Stayed in June 2024
Reviewed: 24 June 2024
Ramiza
AustraliaParking fee and ower priced for 1 night
Location
Stayed in June 2024
Reviewed: 23 June 2024
Emily
AustraliaWhen we arrived the sofa bed had been set up for a 2 year old. For safety of the toddler this was not used as it could have caused serious injury. Suggest the hotel look in to alternative options aside from just a portacot to better suit families. I will think twice before booking again.
Property was clean and centrally located making it easy for us to get where we needed within walking distance.
Stayed in June 2024
Reviewed: 22 June 2024
Sean
AustraliaNothing
It was clean and staff were great.
Stayed in May 2024
Reviewed: 21 June 2024
Annie
AustraliaThe bath silicone needs to be replaced as it’s very mouldy. We weren’t able to use the baths coating is chipping quite bad.
The location was fantastic. Beds comfortable and nice natural lighting.
Stayed in June 2024
Reviewed: 19 June 2024
Roger
AustraliaPillows were very comfortable as was the bed. The shower was excellent. Staff extremely helpful.
Stayed in June 2024
Reviewed: 17 June 2024
Ola
AustraliaThe AC was hard a bit off but that could also be me not understanding how to operate the system correctly, it got very hot and dry throughout the night that, so it was uncomfortable, turning it off also made it pretty cold being winter. The second thing that we weren't happy about is the amount of noise that was happening the morning of check-out, we paid for a late check out to have a sleep in but there was a lot of door slamming and very loud talking, I am unsure if the was housekeeping or another guest, it was disruptive, and we didn't really enjoy a sleep in.
The room was bigger than what I expected which was a bonus and served us well for the 1 night, there is also parking available on a first come first served basis, the rate is 15 AUD per night. Our room also came with a mini bar and option for late check out with a fee and if available. It is in a convenient location with the main strip a few minutes' walk away, close to get food and cafes and bars nearby. The receptionist was super friendly and lovely.
Stayed in June 2024
Reviewed: 17 June 2024
Seamus
AustraliaNot a lot, most of all was it was a little tired and need some updating
Location was great and the accomodation was great for the money.
Stayed in June 2024
Reviewed: 10 June 2024
Samantha
AustraliaEverything was good! The car park was quite a tight fit for a large ute, but regular cars are perfectly fine!
Spacious rooms with a good location in the city. Restaurants surround the hotel and you are close to standard amenities.
Stayed in April 2024
Carrickmacross, Ireland
Patong Beach, Thailand
Bagni di Rabbi, Italy
Manhattan Beach, USA
Bruges, Belgium
Milan, Italy
Knysna, South Africa
Qingdao, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content