Cnr Wharf St & Macrossan Street, 4871 Port Douglas, Australia
#142 of 200 hotels in Port Douglas
Guests' ChoiceBased on 342 hotel reviews
7.4Cleanliness
8.0
Comfort
8.2
Location
9.3
Facilities
7.4
Staff
7.9
Value for money
7.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 September 2024
John
AustraliaNil
Central
Stayed in August 2024
Reviewed: 3 September 2024
David
AustraliaOur room was a bit small
Location location location
Stayed in August 2024
Reviewed: 24 August 2024
Amy
AustraliaNo reception staff
Everything
Stayed in August 2024
Reviewed: 23 August 2024
Stephen
AustraliaNeeds a bit of work. Cleaning, paint No lift
Great location. Nice open room
Stayed in August 2024
Reviewed: 17 August 2024
Grant
AustraliaUnfortunately the luggage elevator wasn't working
Stayed in July 2024
Reviewed: 17 August 2024
Kathryn
United KingdomThink the rooms could benefit from a make over - paintwork tired
We’ve stayed before great location
Stayed in August 2024
Reviewed: 16 August 2024
Kyle
AustraliaDust on TV Tv arial wouldn't connect
Stayed in August 2024
Reviewed: 13 August 2024
Geoffrey
New ZealandThere is NO elevator and quite a few flights of stairs which is difficult with bags etc. The luggage elevator has been out of service for weeks.
Location of property was excellent. Size of suite and level of comfort excellent.
Stayed in August 2024
Reviewed: 10 August 2024
Jodi
AustraliaNot near the things we like
Clean
Stayed in May 2024
Reviewed: 6 August 2024
Bruce
New ZealandNo reception services to speak on. At 80 plus didn't like the lift for taking our gear from the ground floor up to the 2nd floor.
location. attitude of staff
Stayed in August 2024
Reviewed: 5 August 2024
Geoffrey
AustraliaVery tired, needs a lot of work. No lift and the baggage lift from garage was not operational.
Good location.
Stayed in August 2024
Reviewed: 4 August 2024
Zoe
AustraliaLots of stairs and with luggage a bit tricky to navigate. The pub underneath was loud on the Saturday night but once the doors were closed it wasn’t as issue
Great location! We attended a wedding at the Sugar Wharf so only a quick walk back.
Stayed in August 2024
Reviewed: 31 July 2024
Alan
AustraliaWe did not stay at the Inlet there was a problem with our room so we were moved to the Heritage in central. Disappointed as we selected the Inlet for its location opposite the park etc. Our apartment at the Heritage was nice however the bed was terrible hardly slept.
Stayed in July 2024
Reviewed: 14 June 2024
Shelley
AustraliaGreat location, good size comfortable room, good balcony.
Stayed in May 2024
Reviewed: 10 June 2024
Romeo
AustraliaLocation was great next to main shopping strip and restaurants.
Stayed in June 2024
Reviewed: 6 May 2024
Caitlin
AustraliaIf you are a light sleeper, its quite noisy at night with live music downstairs most nights
Central location, comfortable beds, spacious one bedroom apartments
Stayed in May 2024
Reviewed: 6 May 2024
Annette
AustraliaThe stairs as I have knee issues
The location
Stayed in May 2024
Reviewed: 7 April 2024
Stephanie
AustraliaJust needs the door locks fixed
Stayed in April 2024
Reviewed: 10 March 2024
Patrice
AustraliaNothing really
Best spot close to everything and not noisey
Stayed in March 2024
Reviewed: 27 November 2023
Adalynn
United StatesNo wifi, only 1 key
No reception and weird check in experience. No free wifi. Location was great
Stayed in November 2023
Reviewed: 26 November 2023
David
AustraliaStaff were very helpful and the room was amazing.
Stayed in November 2023
Reviewed: 12 November 2023
Kimberley
AustraliaA lift would have been good. 😆
Great Main Street location. Large rooms. We had a street view balcony which we loved.
Stayed in October 2023
Reviewed: 4 November 2023
Renae
AustraliaWas tidy yet not clean. Dusty and bathroom tiles dirty. The smell very damp when entering. Didn’t like that staff weren’t there to greet us even tho it was 215pm.
Location is great.
Stayed in November 2023
Reviewed: 9 October 2023
Bridget
AustraliaNo WiFi
Great location, good pool
Stayed in October 2023
Waikoloa, USA
Cape Town, South Africa
Melaka, Malaysia
Tijuana, Mexico
Schonwald im Schwarzwald, Germany
Svabensverk, Sweden
Hermanus, South Africa
Yaroslavl, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content