2-12 Sarah Street, Mascot, 2020 Sydney, Australia
#133 of 324 hotels in Sydney
Guests' ChoiceBased on 4242 hotel reviews
8.1Cleanliness
8.8
Comfort
8.8
Location
8.7
Facilities
8.3
Staff
8.5
Value for money
8.2
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 June 2024
Sturzu
AustraliaI stayed with my family, 3 people for 2 nights, there was just 1 toilet paper in the room for 3 people, the body cream in the bathroom was empty, not so clean.
Frienldley staff and helpful
Stayed in June 2024
Reviewed: 27 June 2024
Urtel
South AfricaCoffee maxhones was slow
May some cocktail sausages
Stayed in June 2024
Reviewed: 25 June 2024
Leonora
New ZealandClean, helpfully staff
Stayed in June 2024
Reviewed: 25 June 2024
Emma
AustraliaCould have used some luggage carts. I was solo with a toddler, his car seat and our bags
Very comfortable room in great location. Very close to the airport. Friendly staff and good breakfast options.
Stayed in June 2024
Reviewed: 24 June 2024
Bill
AustraliaVery close to the airport
The way we were treated when we arrived
Stayed in May 2024
Reviewed: 23 June 2024
Bernice
AustraliaFriendly staff !!!
Clean and tidy close to airport
Stayed in June 2024
Reviewed: 22 June 2024
David
AustraliaThey messed up my booking. I had booked 5 nights in total but somehow they only had 3 yet I had paid for 5
Convenient, clean and comfortable. Close your the airport and easy access to the city.
Stayed in May 2024
Reviewed: 21 June 2024
Pm
United Arab EmiratesClose to the airport and good for a short stay.
Stayed in June 2024
Reviewed: 21 June 2024
Ana
PhilippinesBreakfast very good I’m always full every morning it’s really good I always come back here for sure
Stayed in May 2024
Reviewed: 21 June 2024
Hayley
AustraliaNothing
Breakfast included was beautiful
Stayed in June 2024
Reviewed: 21 June 2024
Ramon
United StatesThe breakfast is on point. The facilities are pretty good. The room is clean and ample. The bathroom is modern and the hot water was plentiful. The TV was positioned well the bed a bit stiff for one of us and the tiles could be a little bit softer softer, but that everything was just appropriate
Stayed in June 2024
Reviewed: 20 June 2024
Martin
AustraliaN/A
Good choices for breakfast, better than we have had in more expensive hotels.
Stayed in May 2024
Reviewed: 18 June 2024
Ioannis
AustraliaStaff wasn’t very helpful when asked questions.
Near airport
Stayed in May 2024
Reviewed: 16 June 2024
Rhonda
AustraliaLimited choices, no room service. For tired travellers, arriving later, simple soup choice would appeal. Good location, efficient shuttle service.
Stayed in June 2024
Reviewed: 16 June 2024
Julie
New ZealandBit further away from international terminal.
Exactly what it needed to be for an airport stay. Cool and funky design rather than traditional Holiday Inn
Stayed in June 2024
Reviewed: 16 June 2024
Jenni
AustraliaMore options for lactose, gluten free.
Thought everything, location, comfort, staff, food, was good.
Stayed in May 2024
Reviewed: 16 June 2024
Roseanne
AustraliaThat I was given a disability room when I not disabled
Room clean and nice. Nice fitted
Stayed in June 2024
Reviewed: 15 June 2024
Ricayla
AustraliaConvenient from domestic airport. Can walk.
Stayed in June 2024
Reviewed: 15 June 2024
Mary
AustraliaWake up calls
It was very nice. Good variety.
Stayed in June 2024
Reviewed: 13 June 2024
K
Hong KongBreakfast buffet is not appealing. Not many varieties and food quality is just average!
The location is perfect for me for one night stay in Sydney.
Stayed in June 2024
Reviewed: 12 June 2024
Erin
AustraliaLoud bathroom.
Nice staff. Clean and comfortable rooms.
Stayed in June 2024
Reviewed: 12 June 2024
Adele
AustraliaStaff mentioned 6:30 breakfast but failed to mentioned not on Saturday! Box breakfast convenient but not to our diet requirements
Comfortable bed
Stayed in May 2024
Reviewed: 9 June 2024
Kathryn
AustraliaReception , staff were over run with people and weren’t completely sure of the procedure on system, arrival was very long winded The parking and communication regarding parking was very vague
Close your airport
Stayed in May 2024
Reviewed: 9 June 2024
Ejg_mville
AustraliaBad lighting in bathroom hard to put on makeup. Paying for parking and no evening restaurant. Need a little more attention to the state of the rooms eg blind broken and very dirty between chair and bed - don't drop anything there.
The staff were personable, helpful and friendly. Bed was firm and roomy. Bit difficult to get to but that is due to its proximity to the airport which is good.
Stayed in June 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content