282 King Street, 2300 Newcastle, Australia
#18 of 135 hotels in Newcastle
Guests' ChoiceBased on 3013 hotel reviews
8.7Cleanliness
9.4
Comfort
9.4
Location
9.4
Facilities
9.0
Staff
9.1
Value for money
8.5
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 November 2024
Daniel
AustraliaN/a
Easy access and friendly staff
Stayed in November 2024
Reviewed: 14 November 2024
Racers15
Australia$100 deposit is to much and takes way to long to be returned I just got excuses on 7 to 10 days of return and they blame the bank If I was to give a deposit in 7 to 10 days I bet it wouldn’t happen Room was paid for in full months before but this $100 was requested on check in The only bad point of our stay and still waiting for it’s return 😡😡😡😡
Location and accommodation was great Comfortable with exceptional veiw
Stayed in November 2024
Reviewed: 13 November 2024
Georgina
AustraliaThe style of the room was great. I don’t really like Studio rooms but this was nice.
Stayed in November 2024
Reviewed: 12 November 2024
Marie
AustraliaFirst class. View was spectacular!
Stayed in November 2024
Reviewed: 12 November 2024
Emily
AustraliaWish the parking was cheaper
Loved the bar!
Stayed in September 2024
Reviewed: 11 November 2024
Elizabeth
AustraliaThe rooftop restaurant is not open Sunday night
The location was fab and the rooftop bar was great
Stayed in November 2024
Reviewed: 11 November 2024
Ruby
AustraliaNothing
Everything was perfect
Stayed in November 2024
Reviewed: 10 November 2024
Gareth
United KingdomCouldn't really fault it as it ticked the boxes.
Luxurious hotel and quirky with it being rounded shape. Lovely spacious modern rooms with everything you need. Went up for drinks on floor 9 at night, which was very nice and good views of the city. The location was also very good, not too far away from everything you need.
Stayed in November 2024
Reviewed: 10 November 2024
Nicole
AustraliaIt was a little noisy. You can hear the traffic and people outside
Breakfast was fantastic
Stayed in November 2024
Reviewed: 10 November 2024
Lily
AustraliaHotel would benefit with a pool/spa! Parking could also be improved with a lower $ rate. We parked in the partner carpark around the corner which was convenient but a couple minutes walk.
Although the room was small, it was beautiful and clean and exactly what was described when booking. The bathroom was great and very practical, facilities and amenities in the room were also fantastic. Loved the overall design of the hotel and cannot complain!
Stayed in November 2024
Reviewed: 5 November 2024
Stacey
AustraliaLocation was great, the rooms are designed to fit with the building and are fitted out exceptionally.
Stayed in October 2024
Reviewed: 5 November 2024
Cameron
United KingdomI was offered $50 a night extra for parking which I felt was pricey, I was able to park elsewhere where close by for $48 for the full two nights.
Beautiful interior, very clean. Comfortable bed, great amenities and mini bar. Amazing rooftop view restaurant and bar with a great selection on wine and bar snacks. Staff were very friendly and accommodating.
Stayed in November 2024
Reviewed: 1 November 2024
Shell
AustraliaNothing
Great location beautiful views very unique amazing staff
Stayed in November 2024
Reviewed: 1 November 2024
Kay
AustraliaCouldn’t pay by cash had to put on credit card , then the charge fee for same. Charge for parking in own carpark. Have to wait up to week for your refund that you put down($100) for extras which we didn’t use, most hotels take this off as soon as you check out . Feel like they are trying hard to get money from you at all angles which is sad as you want your stay to be pleasant .
Very modern looking, comfortable beds, great staff , great position to most things in area.
Stayed in November 2024
Reviewed: 30 October 2024
Kathy
AustraliaNothing
Location Bars / Dining beautiful rooms Great views
Stayed in October 2024
Reviewed: 30 October 2024
Belinda202
AustraliaI was charged for drinks in our room that we didn't use, but when I emailed I was assured it would be refunded.
Great location, lovely rooms although not overly large. Comfy beds and friendly staff.
Stayed in October 2024
Reviewed: 27 October 2024
Sabrina
AustraliaNothing
This hotel was amazing. So modern and elite
Stayed in October 2024
Reviewed: 24 October 2024
Annita
AustraliaBeautiful rooms and amazing bed comfort
Stayed in October 2024
Reviewed: 21 October 2024
Jo
United KingdomI selected do not disturb for house keeping, yet they came anyway
lovely decor, friendly staff, very professional. Comfortable good size room
Stayed in October 2024
Reviewed: 21 October 2024
Wendy
AustraliaCentral location & view over park
Stayed in October 2024
Reviewed: 20 October 2024
Chad
AustraliaWe liked it all.
Staff is always great to work with. We found that the room we had on the second floor seemed more spacious compared to others we stayed on other floors. Had a great view of the park. Had breakfast, busy as usual. Good assortment of food to choose from. We had ordered omelettes with one being vegetarian, both were very nice. Had ordered coffee when we arrived, took a bit long but was very busy so understandable. Also used the secured parking, was very good dropping off and picking up.
Stayed in October 2024
Reviewed: 20 October 2024
Shaughnessy
AustraliaBreakfast was disappointing this time round. The girl (I’m assuming she was a supervisor) that was taking us to our table was very rude and we also saw her being rude to another member of staff. The bacon was undercooked and there was a hair in my mushrooms and we had to wait 10 mins for the bacon and still came out floppy and under cooked. This is the first time this has happened. Previous stays here the breakfast has been really great
Stayed in October 2024
Reviewed: 20 October 2024
Usha
AustraliaMaybe a lighter quilt considering we’re in the warmer months now
Friendly, welcoming and accomodating staff. Not a single grumpy face. So easy to deal with.
Stayed in October 2024
Reviewed: 20 October 2024
Terri
AustraliaThe Breakfast was below average in quality & presentation & unfortunately lack of options
The room The view at night from the restaurant was perfect for date night
Stayed in September 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content