Nothing

Interesting history- great staff

Stayed in May 2024

Room was cold and took too long to warm with air conditioner on the wall. Because of the high ceilings it took several hours to warm up. The hydronic heater on the wall was blocked by the desk. It was warmer in the hallway at the top of the stairs because the hydronic heater near the lift was nice and warm. The remote control was missing from the TV. We asked for a new one but they said they couldn’t provide one, even though we were there for 2 nights.

Great history. Room decorated in keeping with historical age of property. Very comfortable bed and warm doona.

Stayed in June 2024

I know it's an old building, but I could hear the floor boards squeaking in the rooms above me when the guests were moving about. The lift needs to be updated, it could be quite dangerous for the elderly and hearing/vision impaired.

Location was good did not have breakfast

Stayed in June 2024

mining info about parking

nice architectural features

Stayed in June 2024

Limited street parking 2 hour but $10 day parking offered. Smell in room - had to leave window open. Reported to staff when we left and they were getting right onto it. Old lift but kinda cool 😁

Great staff. Location perfect. Walking distance to most attractions and Sturt street. Beautiful old decor, stunning entry, great renovated bathroom.- heated towel racks!! Overall good value for money. Comfy bed

Stayed in June 2024

Broken lamp in bedroom, curtain didn't work and bed was old and uncomfortable

Great decor. Friendly staff and amazing food.

Stayed in June 2024

Did not like tv in the cupboard

Stayed in June 2024

Dead plants on balcony

Stayed in June 2024

Bars were closed and the place was generally empty. Gaming lounge overpowered the overall atmosphere of the hotel.

Great location for visiting the main attractions. Nice heritage features.

Stayed in June 2024

Bed was very comfortable and decor was very nice

Stayed in May 2024

Poker machines.Sadly takes away from the ambience!

Wonderful old hotel with great history

Stayed in May 2024

More volunteered information on parking fees on road - failed to inform us of the one hour free parking using app.

NA

Stayed in June 2024

The heating unit outside the window was noisy enough to be heard in the room (209)

Old style charm, lovely staff, bath was great, so big. Comfy bed. Loved the vintage lift, which had a mind of its own. It didn't come when called, and an amazing antique piece.

Stayed in June 2024

No TV reception

Pity the TV did not work . Reception advise of An antenae issue !

Stayed in May 2024

TV signal unavailable

Stayed in May 2024

Historic nature & ambience of the hotel

Stayed in May 2024

Nothing

Spectacular architecture and fittings

Stayed in May 2024

Nothing really.

The hotel is an old charm with characters. Jacqui at the front desk was very helpful and friendly. Never hesitated to help and had a chat. My room was great with a nice surprise of having a bath (previously I was advised no bath for the type of room I've booked). Wish I had come prepared 😬. Bed was really comfy. I had the high tea on Sunday in the hotel which I thought was great quality. The venue was nicely set out. Service was great. That was money and an afternoon well spent.

Stayed in April 2024

The hotel seemed under-staffed. Other than check-in, every interaction involved waiting and waiting for attendance. For example, shortly after checking in, I phoned reception to thank the hotel for a lovely room. The phone just rang out. The bar and dining room were unattended when I arrived at each of them. Having become aware, I actually timed the wait another diner had to endure before being admitted to a not-very-full room - nine minutes.

This is a wonderful old place that oozes charm and a sense of grand history. Check-in was great, parking easy to use and the room a glorious riot of old-timer panache! Staff were mostly friendly, although the comments below bear mention.

Stayed in May 2024

Expensive and no parking or breakfast included

Stayed in May 2024

Forgot to mention on checkout that our tv wouldn't work, Not really an issue given how tired we were.

Electric heater was great to take the chill off the air. Bed was comfortable and bathroom was roomy. Stairs good for exercise!! Great to have secure parking for overnight also. All staff were friendly and helpful - breakfast was delicious.

Stayed in May 2024

No TV reception in the bed room bath room a bit small

food was very good

Stayed in May 2024

Unfortunately they had a issue with a surge where all tv’s were out of action. So no tv all .

The beautiful decor and old world style.

Stayed in May 2024

The bedroom was too warm at night, although I know that Ballarat can get very cold. I would have liked a comfy lounge chair in the room.

I love the heritage building and how well it has been preserved. The location was a winner for dining and sightseeing. I really enjoyed the fact that I could spend plenty of time with relatives in the bar/lounge. Staff were very helpful and friendly.

Stayed in May 2024