262 Walker Street, 4810 Townsville, Australia
#24 of 40 hotels in Townsville
Guests' ChoiceBased on 977 hostel reviews
7.8Cleanliness
7.9
Comfort
7.9
Location
8.2
Facilities
7.9
Staff
8.6
Value for money
8.5
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 June 2024
Dorian
SwitzerlandThe rooms are quite small and have few power sockets, but have a refrigerator and a private bathroom
The staff is very friendly and helpful. The kitchen is well equipped and quite big. The free shuttle is great. Good location, few minutes walk from the information center, the hill or the beach. Also have a bus stop nearby.
Stayed in June 2024
Reviewed: 12 June 2024
D
United KingdomGood decor, clean, friendly
Stayed in June 2024
Reviewed: 3 June 2024
Megan
AustraliaClose to stadium
Stayed in May 2024
Reviewed: 2 June 2024
Arun
AustraliaStaff was very friendly
Stayed in June 2024
Reviewed: 24 May 2024
Patrick
United KingdomTumble dryer heater not working probably clothes where still wet
Good location for get around
Stayed in May 2024
Reviewed: 18 May 2024
Sarah
FranceVery noisy, windows are bad isolated, we could hear people talking in the common area or watching the TV very late.
A lot of toilets, big spaces, good facilities
Stayed in May 2024
Reviewed: 3 May 2024
Anja
PeruNot enough showers and toilets for the amount of guests. Bunks were rather shaky.
Very good value for money. Expected far less for the price. Kitchen and facilities were held clean. Kitchen equipment more than one could ask for. Bit hard to socialize as there seems to be many long term guests.
Stayed in May 2024
Reviewed: 30 April 2024
Mads
DenmarkThe door to the room was extremely thin so you could hear every sound made and the light shined through as well.
Really nice place clean and easy going! Very big credit to the fact that the private rooms has its own fridge + freezer! The kitchen was really clean and nice as well and great ac!
Stayed in April 2024
Reviewed: 29 April 2024
Paulina
AustraliaPerfectly nice hostel with all amenities, comfy bed and a fridge in the room is a nice bonus
Stayed in April 2024
Reviewed: 27 April 2024
Carolina
AustraliaGreat experience! I arrived very late at night and my key with instructions for my room were waiting for me already. The place was super clean and organised. I'd go again for sure 😁
Stayed in April 2024
Reviewed: 19 April 2024
Arnold
AustraliaIt's a great place but for the cost per night it's really only just cheaper than a 3 star hotel. If the rooms.were around $40-$45 per night that would be perfect for that space
Comfy beds
Stayed in March 2024
Reviewed: 30 March 2024
Chiara
GermanyBathroom was awful, brown liquid was left in the bathtub for days, wasn't cleaned at all while I was there
Good location, staff was nice
Stayed in February 2024
Reviewed: 24 March 2024
Kym
AustraliaIt was within walking distance to the stadium, our room was right at the front of the property (handy for me with my young daughter & bringing luggage in). Simple, but absolutely met our needs ☺️
Stayed in March 2024
Reviewed: 23 March 2024
Siomha
IrelandNot sound proof at all, could hear everything beside us and in the corridor. Lots of people living there it seemed so was noisy early in the morning when they went to work.
On street parking. Waking distance to woombies and shops. Fridge in room. Shower room was big and clean. Kitchen had all you needed including oven. Pool was lovely
Stayed in March 2024
Reviewed: 13 March 2024
Kelsey
GermanyA little dated in the common areas.
A bit more of a dated old style hostel. But everything was clean, comfortable and safe.
Stayed in January 2024
Reviewed: 8 March 2024
Laura
GermanyThe employee at the check in was not very nice and welcoming.
Well equipped kitchen, big common area and close to the supermarket. Our room was tidy and had a private fridge as well as a sink. The shared female showers were quite new!
Stayed in March 2024
Reviewed: 7 March 2024
Sarah
AustraliaSome bathrooms need new renovations but still able to have a good shower!Takes time & money I suppose
Civic guesthouse is a great place to stay,staff are very friendly & helpful!Great kitchen,plenty of space,minimal waiting time for cooking! Very clean hostel,great air con & fridge in every room!Good value at $75 /night for own room!Also good area to stay,close to supermarket,marina & Castle Hill Rock!
Stayed in March 2024
Reviewed: 4 March 2024
Josh
United KingdomStaff could have been friendlier, lack of plug sockets in the room, a bit messy and cluttered.
Good kitchen, plenty of large open areas to relax and socialise, cold drinking water tap, good location, en-suite bathrooms and showers.
Stayed in February 2024
Reviewed: 13 February 2024
Rachel
AustraliaNothing really other than would like them to get a few air fryers. Wouldn’t mind a chair lift to make lugging all my luggage upstairs easier haha, would also make it wheelchair accessible.
I was in a 6 bed, and apart from 1 we all had single beds/ or were bottom bunk which was lovely. We also had TWO full size fridge freezers in the room which was amazing!!!!! And we had a private bathroom, air con and Wi-Fi. There was a pool but I didn’t use it while I was there so can’t really say. Staff were lovely. Kitchen was in the middle of renovation so can’t properly review that but they had hot plate ovens, and a microwave. Could do with a few air fryers in my opinion but otherwise I was happy. Plus I saw a really cute possum so that was a bonus haha. It’s also not too far to get to catch the greyhound or get a ferry to Magnetic Island.
Stayed in December 2023
Reviewed: 29 January 2024
Sanjay
AustraliaNothing to say
Forgot his name, Bold Italian guy who works at reception he is doing great job.
Stayed in January 2024
Reviewed: 27 January 2024
Sanitta
United KingdomThe hostel wasn't overall sociable compared to what I've had before. Maybe introduce a free hotdog night etc. I had been to Budds in Surfers and they have something on every night which brings people out and mixing.
From having a nightmare hostel in Sydney to arriving at Civic Guest House, it was amazing to see my own room and a double bed. Very clean, I had my own sink and fridge/freezer. It was like home from home. The pool was amazing! Was shocked to see how nice it was.
Stayed in January 2024
Reviewed: 21 January 2024
Lucy
United KingdomKitchen was a bit small for the number of people and got very very hot. Not enough toilets and showers - there was only one of each for women / men on our corridor and I did sometimes have to wait.
We stayed here one night before and one night after our trip to magnetic island. Our twin room was clean, spacious, and even had its own refrigerator. The outdoor communal spaces were really lovely for congregating and meeting people. There were social events arranged by the staff most evenings. There is a free shuttle between the hostel and the greyhound/ferry station a few times per day.
Stayed in January 2024
Reviewed: 15 January 2024
Szilvia
DenmarkSome of the facilities are quite outdated, like really old, and cleanliness wasn't aways top notch, but the owners are renovating the place and replacing the old showers, toilets etc. Once done, it will be all good :)
I liked the vibes of this hostel, there were social activities organized by the people there. The owners are fantastic, very attentive, talkative and friendly. They are working hard to upgrade their facilities slowly but surely.
Stayed in January 2024
Reviewed: 13 January 2024
庭
AustraliaNot too expensive
Stayed in January 2024
Tartu, Estonia
Saugnacq-et-Muret, France
Carlow, Ireland
Rome, Italy
Fürstenfeldbruck, Germany
Santiago, Chile
Bloemfontein, South Africa
Peradeniya, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content