515 Queen Street, Brisbane CBD, 4000 Brisbane, Australia
#29 of 143 hotels in Brisbane
Guests' ChoiceBased on 1264 hotel reviews
8.5Cleanliness
9.1
Comfort
9.1
Location
9.2
Facilities
8.8
Staff
9.2
Value for money
8.0
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 June 2024
Peter
Australia$100.00 charge to park at the hotel
Excellent
Stayed in June 2024
Reviewed: 24 June 2024
Rhiannon
AustraliaN/a - everything was great.
Very clean, great facilities and location was central. Staff were exceptional and so helpful. They went above and beyond in helping me find my lost luggage from when we parked our car at valet.
Stayed in June 2024
Reviewed: 24 June 2024
Anita
AustraliaJust wanted to say a big thank you to Carmen who once she find out it was our anniversary she sent up a cheese platter with a bottle of champagne, that was a beautiful gesture and made the start of our night.
Stayed in June 2024
Reviewed: 23 June 2024
Nicola
AustraliaLocation champagne on arrival View Breakfast choices Friendly staff
Stayed in June 2024
Reviewed: 23 June 2024
Michelle
AustraliaTried to call ‘at your service’ but it rang out
Welcoming staff, beautiful and clean rooms, pool and spa are great. Fabulous buffet breakfast - Overall a relaxing stay
Stayed in June 2024
Reviewed: 23 June 2024
Kristy
AustraliaGreat location
Stayed in June 2024
Reviewed: 22 June 2024
Marcelo
AustraliaBed
Breakfast
Stayed in May 2024
Reviewed: 20 June 2024
Clinton
AustraliaThe pillows are terrible. There should be the option of a standard traditional pillow in the room.
The bottle of champagne for our wedding anniversary was a great touch and much appreciated
Stayed in June 2024
Reviewed: 20 June 2024
Ann-marie
AustraliaAn option of a slimmer pillow.
The staff were very pleasant and helpful. The rooms were cosy and clean. I loved the wine and food hamper. I did find the double bed was just ok for me and my partner to share. I think next time I would get a queen size bed. The pillows were too thick for me. The breakfast was yummy with lots of variety. Thank you.
Stayed in June 2024
Reviewed: 19 June 2024
Kevin
United KingdomRoom fittings a little tired, though bed very comfortable . No bath robes or slippers.
Location great. Breakfast was filling
Stayed in May 2024
Reviewed: 19 June 2024
Michelle
AustraliaLocation and view of the story bridge! Pool and hot tub were fantastic for the whole family.
Stayed in April 2024
Reviewed: 17 June 2024
Yoon
AustraliaI recently stayed for a girls' night out to celebrate my friend's birthday, and we had an absolutely fantastic time! From the moment we checked in, the service was impeccable. The staff were incredibly friendly and made us feel so welcome. We all left with smiles on our faces and wonderful memories. I highly recommend for any special occasion or just a perfect getaway with friends. We'll definitely be back!
Stayed in June 2024
Reviewed: 17 June 2024
Tracey
AustraliaCould have provided robes, and more than one pillow.
Staff were extremely friendly and courteous at all times.
Stayed in June 2024
Reviewed: 16 June 2024
Eve
AustraliaI didn't like how misleading booking.com is.
The Staff were exceptional. Particulary the Duty Manager of the Day, Zac and the very welcoming Carmen at the front desk. They ensure our stay was perfect in every way. Thank you so much!
Stayed in June 2024
Reviewed: 16 June 2024
Gajaba
AustraliaLack of parking.
Location
Stayed in June 2024
Reviewed: 16 June 2024
Carlo
AustraliaLocation
Excellent service
Stayed in June 2024
Reviewed: 16 June 2024
Maree
AustraliaPillows were enormous. I ended up using sofa cushion for the night. We booked for three people but were only provided two towels in bathroom. I am sure if we asked, staff would have been happy to oblige but we made do. This was soon forgotten with the delicious buffet breakfast.
Drinks were lovely on arrival. Leaving our car to the valet was so easy and our room was wonderful. Terrific to be able to walk to restaurants for dinner and the mall for shopping. Staff were super helpful.
Stayed in June 2024
Reviewed: 16 June 2024
Sandra
AustraliaBreakfast was overrated for the price
Rooms were clean and well appointed. Staff were friendly.
Stayed in June 2024
Reviewed: 15 June 2024
Cameron
AustraliaNothing
Pool and location and free drink on arrival
Stayed in May 2024
Reviewed: 13 June 2024
Darren
New ZealandRoom with great view of the Story Bridge.
Stayed in June 2024
Reviewed: 10 June 2024
Adalina
AustraliaNothing
Clean and amazing staff
Stayed in June 2024
Reviewed: 10 June 2024
Susan
AustraliaNot enough lighting in the bathroom very dark.
Stayed in June 2024
Reviewed: 9 June 2024
Carlie
AustraliaNo blankets, older gentleman down at p2 as we left was not particularly friendly.
Loved all the bathroom products. Nice and clean Ladies at the front desk and on arrival on P2 who helped take the car were really friendly.
Stayed in June 2024
Reviewed: 7 June 2024
Jasmina
AustraliaJust two suggestions: Pillows could be smaller, and it would be good if at least one bed in the room was queen size (there were two doubles).
Staff extremely friendly and genuine. Loved the facilities (pool, gym), room comfortable and big enough for a family of four (small kids).
Stayed in June 2024
Puerto Lumbreras, Spain
Lorient, France
Wexford, Ireland
Byron Bay, Australia
Florence, Italy
Cap d'Agde, France
Split, Croatia
Lincolnville, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content