138 Ferny Ave, Surfers Paradise, 4217 Gold Coast, Australia
#98 of 120 hotels in Gold Coast
Guests' ChoiceBased on 2545 hotel reviews
7.4Cleanliness
8.0
Comfort
8.0
Location
8.4
Facilities
7.6
Staff
8.2
Value for money
7.7
Free WiFi
7.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 June 2024
Susan
AustraliaParking is not good especially on sat night. Not enough parks for guests. Pool said it was heated however when my daughter got in it was freezing.
Great location, room was big and spacious. Lovely receptionist.
Stayed in June 2024
Reviewed: 30 June 2024
Esther
United KingdomPool unusable as it was far too cold
Very comfortable room
Stayed in June 2024
Reviewed: 29 June 2024
Sherri
AustraliaI didn’t self cater but only had microwave and kettle/ toaster and more ability to cook might have been nice if I was there longer
Spa was great fantastic location Room was clean and spacious
Stayed in June 2024
Reviewed: 27 June 2024
Satish
AustraliaNot enough parking Not clean enough No one at reception in the night No one at reception before 8 No soap holder in the shower Shower door jammed. Not closing Dirt and fluff hanging from ceiling
Location was good. Price was good.
Stayed in June 2024
Reviewed: 25 June 2024
Jill
New ZealandWasn't a problem for me but this hotel doesn't provide breakfast - but on the plus side my room included fridge, kettle, cutlery, plates, bowls, glasses & a microwave along with tea towel, dishcloth etc so it was easy to self cater breakfast (and I only booked a hotel room, not an apartment) Like other reviews say - there is not a lot of parking (again not a problem for me using tram but worth noting if you're hiring a car) Booking.com makes it appear that room will be freshened up daily as you'd expect with a hotel - the hotel however when it sends information makes it clear you only get a room service for a booking of more than 7 days. You can get a mini service for $35 - fresh bedding, towels, floors mopped & cleaned etc
Room was clean Bed was comfy Pool & pool area was good size - not exactly warm as waterfall water coming into it is cold - managed a swim in June though so definitely not freezing. Spa pool was hot and jets strong 2 minute walk to the G (tram), so easy to access all of the highlights of Surfers Paradise Even though my room overlooked the pool & main road it wasn't too noisy inside - slept fine Good value last minute booking
Stayed in June 2024
Reviewed: 24 June 2024
Pammy
Australiabit out dated.
good spa.
Stayed in June 2024
Reviewed: 23 June 2024
Natalie
AustraliaWhile we did have a "balcony" being on the ground floor we only had a view to a concrete wall 😏
Clean and spacious apartment. The staff were welcoming and informative.
Stayed in June 2024
Reviewed: 22 June 2024
Katya
AustraliaWe paid extra at booking for on-site parking but when we checked in were told it was 'first in first served'. We were lucky to find a park, but if we hadn't of were told we would need to pay for external parking - around $30 for the night. I wish this was made clearer as I'm not sure what we paid extra for.
Bed was very comfy and the sauna and spa were great!
Stayed in June 2024
Reviewed: 20 June 2024
Alison
CanadaThe counter top was so old, and worn out. The paint and repair work on the walls was subpar. The balcony was smoke free! 🤨
Beautiful large room, with an amazing view and great location.
Stayed in June 2024
Reviewed: 20 June 2024
Tamara
AustraliaNo stove
The big beds and the spa bath
Stayed in June 2024
Reviewed: 18 June 2024
Henry
AustraliaThat there was no form of hotplate available nor dishes for any microwave cooking either. Even an electric fry pan would have helped. We also found the shower over the bath a bit old world and perhaps a bit dangerous, when the bathroom is big enough for both shower and bath.
We liked its location and outlook and also the added facilities and the security of the garage. The bed was huge and almost had to book a taxi to go visit my wife.
Stayed in June 2024
Reviewed: 17 June 2024
Sharon
AustraliaThe parking was appalling. Not enough parking anywhere and the lifts need more cleaning
The location and views were great. The room was small but adequate for our needs.
Stayed in June 2024
Reviewed: 16 June 2024
Vahid
AustraliaOld first floor balcony was blocked with plants
Location
Stayed in June 2024
Reviewed: 12 June 2024
Mandy
AustraliaRoom overlooked a truck docking area, pool was cold and poorly equiped kitchen
Clean
Stayed in June 2024
Reviewed: 4 June 2024
Tianna
AustraliaI didn’t like the fact it had no stove to cook on. And I was there for 2 weeks.
Stayed in March 2024
Reviewed: 3 June 2024
Jemima
AustraliaThere wasn’t any car parks
I loved it all apart from no car spaces
Stayed in May 2024
Reviewed: 3 June 2024
Frank
AustraliaLack of parking for car
Location and building and facilities in general were great
Stayed in May 2024
Reviewed: 2 June 2024
Tracey
Australiahow we were on a low floor and the vending machine wouldn’t work
the room space was good
Stayed in June 2024
Reviewed: 2 June 2024
Saeid
Australiathe bed was queen size and not big enough. Bath wasnot comfortable enough.
Nice pool and spa, and also staff was friendly
Stayed in June 2024
Reviewed: 2 June 2024
Carlos
SpainAbit far from city centre. Parking suitation. No bar in hotel .
The space in apartment. The facilities and restaurant downstairs . How close was the beach only 250 meters.
Stayed in June 2024
Reviewed: 29 May 2024
Rebecca
AustraliaStrange place for crockery, microwave jug, i.e. in the wardrobe. Never seen it in there before
Comfortable accommodation. Not far from tram station
Stayed in May 2024
Reviewed: 27 May 2024
David
AustraliaRequested Parking car park was full and told first in best dresses had to park 500metres away.
Stayed in May 2024
Reviewed: 26 May 2024
Matthew
AustraliaLimited parking space.
Fabulous staff and easy check-in. Nice walking distance to the beach.
Stayed in May 2024
Reviewed: 26 May 2024
Ethan
New ZealandShower on the older side. Showerhead pulses from hard to soft with no handle on the shower door. the separate bedroom had sliding doors that didn't line up well letting light leak.
Very big room, nice and spacious, pool, spa and gym on site. Close to beach and a shopping centre with plenty of restaurants
Stayed in May 2024
Höfn, Iceland
Catania, Italy
Paris, France
Trenčín, Slovakia
Alto Paraíso de Goiás, Brazil
Vysoke Tatry - Tatranska Lomnica., Slovakia
Tuapse, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content