There was nothing we disliked, but it's not going to be for everybody. Don't ruin it by going there expecting/demanding to have loud phone conversations in the dining room, dressed in yoga pants or cargo shorts,, sipping a soy latte, nibbling gluten-free vegan-buttered toast, your labradoodle by side, your children running wild. It's not that sort of place.

We loved this place! Everything about it: the spectacular mountain setting, the highly professional yet courteous and friendly staff, the antique architecture and furnishings, the delicious and varied menu. So comfortable and relaxing, perhaps the best, most distinct hotel experience we've ever had. Like time travel to the best moments of a more gracious past.

Stayed in September 2024

Nothing

Everything was absolutely perfect. We really enjoined our holiday there. Dogs are welcomed.

Stayed in July 2024

A warm welcome from hotel owner, offering shuttle from train station to hotel late in the evening due to delayed flights. The breakfast was great, and you will feel at home already the first day. You pre-book your breakfast the day before, and it will be served when you arrive between 8-10am. This gives a more personal feeling, along with reduction of food waste.

Stayed in July 2024

Everything was great.

Stayed in July 2024

Great vegetarian dinner choices, super nice staff, beautifull decorated hotel, good sauna, great hiking possibilities, fantastic stay. I have deep respect for the hotel management.

Stayed in July 2024

The squeaky beds.

The staff are amazing, Its owner operated and it has all the right personal touches one would expect from an amazing hotel like this. It really gave us the 'Grand budapest' vibes and we felt really special. It's perfect for a special ski holiday with your partner

Stayed in March 2024

It's a trully exceptional vila for those who value authenticity, impecable service and want to experience a true Bad Gastein wibe. The food at breakfast and dinner was amazing, the staff friendly and respectful. Thank you👌

Stayed in February 2024

Nothing!

Incredible hospitality and charm. This is our second time here and wouldn’t hesitate to stay again. The staff are second to none and helped us with logistics and organisation of our ski trip.

Stayed in February 2024

It really was perfect

Staff in hotel were amazing and so helpful. Such a beautiful building with a family feel. Spotless, stylish and personal. Good amazing and plentiful with great choices. Quirky snug bar beautifully decorated and service with a smile!

Stayed in February 2024

No problem for us now in September but there is no air conditioning, so a fan in the room could be nice. But that's a very minor remark. The hotel is fantastic!

Great family owned hotel including evening dinner. Authentic and high service level. You can feel the history and charm. Highly recommended!

Stayed in September 2023

Nice view. Breakfast was very good. Friendly staff.

Stayed in July 2023

Nothing

The staff was really friendly, the view from the room was amazing. The food was excellent.

Stayed in August 2023

All was great!

Wonderful place, close to the city centre but also to several hikes! Wonderful food - I asked for vegan food and they really delivered!

Stayed in July 2023

nothing to complain, I only missed a proper hotel bar and pool or steam bath

great quiet location just a few minutes walk from the city center, delicious breakfast, historic atmosphere in the house, view from the room into the Gasteinertal

Stayed in March 2023

Villa Excelsior was just wonderful, with its atmosphere, interior design, views and surroundings - and not at least the very helpful, funny and friendly owners&staff. The most charming, welcoming and cosy hotel we have stayed in during our 20 winters in the Alps.

Stayed in February 2023

Villa Excelsior was just wonderful, with its atmosphere, interior design, views and surroundings - and not at least the very helpful, funny and friendly owners&staff. The most charming, welcoming and cosy hotel we have stayed in during our 20 winters in the Alps.

Stayed in February 2023

Superb breakfast and dinner, with very kind staff at the restaurant. Our room had a big terrace with nice view to the mountains. The hiking trails were also fantastic. An idyllic winter holiday

Stayed in December 2022

We were super impressed by our stay ! The staff were very kind and helpful. We received recommendations for a scenic nearby hike and the hotel offers a discount for the thermal spa in the center, which was super nice! We also were picked up directly from the train station. Additionally, the room was comfortable and clean, and the whole hotel gets you into a classy, antique feeling! It made our trip :)

Stayed in October 2022

Exceptional service, great price/quality ratio.

Stayed in October 2022

It's not the case.

Villa Excelsior is an elegant, historic villa with a great view over the Gastein Valley. Staff are dedicated professionals, starting with Herr Christof and Frau Erharter, wellcoming and smiling hosts. Chef Johanna is a master of the kitchen. It's like they have a mission: your comfort and welfare. We took massage and sauna at the villa, but you can also have your Felsentherme tickets with 25% discount at the Reception Desk. We had a wonderful time!

Stayed in September 2022

Villa Excelsior exceeded our expectations with its unique atmosphere and unusually friendly and polite staff. Breakfast and dinner were delicious, the room was quiet with a great view over the valley. Nearby Kaiser Wilhelm promenade with cafees and art galleries. We even got an early breakfast and tranportation to trainstation before 08 a.m.

Stayed in August 2022

Cristoph and his staff was amazing, and the hotel and its decorations was beautiful. Would highly recommend this hotel!

Stayed in August 2022

Very good food and staff was very helpful to meet our food special requirements. Very nnice people, quiet room. Very good massage, we tried the ayurvhedik

Stayed in August 2022

The old beds creaked when you turned while sleeping. We woke up to it sometimes.

An old, beautiful building. The hotel is original and I have never visited one like it before. This visit was an experience in itself and will surely surprise you. I recommend to try.

Stayed in July 2022