Schloßstraße 14, 5710 Kaprun, Austria
#11 of 26 hotels in Kaprun
Guests' ChoiceBased on 137 hotel reviews
8.9Cleanliness
9.1
Comfort
9.2
Location
9.3
Facilities
8.9
Staff
9.5
Value for money
8.3
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 September 2024
Moudi
Saudi ArabiaThey could not turn off the heat, so we had to open the window
Location, View, Friendly staff
Stayed in September 2024
Reviewed: 18 July 2024
Abdulaziz
Saudi ArabiaI wanted to take a moment to express my utmost satisfaction and gratitude for the exceptional experience I had during my recent stay. The staff, location, and cleanliness exceeded the expectations. outstanding kindness and hospitality. They went above and beyond to ensure my needs were met and made me feel comfortable throughout my stay. The hotel's location is perfect, with easy access to major attractions and convenient transportation links. It made exploring the city and accessing amenities a breeze. The cleanliness and tidiness of the rooms were impressive. The attention to detail in maintaining a pristine environment did not go unnoticed. I highly recommend it to any visitor seeking a delightful and memorable experience.
Stayed in July 2024
Reviewed: 23 May 2024
Abu_azah
Saudi ArabiaNo fridge (note that in the cold weather you dont even need it my chocolate still as is 😁)
Staff, comfortable, environment is good and they can assist you with anything. I met all the staff in all shift and all of them were kind to us and all the guests thanks for the lovely place
Stayed in May 2024
Reviewed: 21 May 2024
Mohammed
Saudi ArabiaThey don't offer kitchenette or fridge as mentioned in their description.
The location, balcony view, cleanliness, helpful staff and summercard was a good bonus.
Stayed in May 2024
Reviewed: 25 April 2024
Krisstevens1982
BelgiumI liked everything.
Very good wellness, very friendly and helpful staff, very clean, comfortable and stylish hotelroom (and hotel in general).
Stayed in March 2024
Reviewed: 16 April 2024
Camil
Romania-
the location, the staff, the breakfast. everything was perfect !
Stayed in March 2024
Reviewed: 4 March 2024
Kalman
HungaryThere is not a minibar/fridge in the room (though the hotel bar is open till late at night and guests can take food/drinks to the room). There is not a kettle/ capsule coffee machine in the room.
Cosy interior, bar & restaurant and modern, comfortable, well equipped rooms. Perfect location - 5 mins walk from city center and ski lift. Nice view to the hills. Very friendly and supportive staff. Fine three -course dinner.
Stayed in March 2024
Reviewed: 26 February 2024
Caroline
United KingdomOur rooms were near the stairs and lift which meant some noise in the morning with people heading down to breakfast or departing. It was not a big problem though.
Loved this hotel! The staff were friendly and helpful. Rooms were lovely and in a great location - near the ski lift and other restaurants. Breakfast was fab and had everything you wanted!
Stayed in February 2024
Reviewed: 24 February 2024
Tomislav
CroatiaSmall lavabo.
Sauna
Stayed in February 2024
Reviewed: 28 January 2024
Rumen
BulgariaSmall spa centre, not so warm in the room, they say they have underground parking but it really is covered parking spaces that they charge €10 per night for.
Friendly staff, very good breakfast and dinner, spacious room. Close to the ski lift.
Stayed in January 2024
Reviewed: 23 January 2024
Thomas
United KingdomCannot change the temperature in the rooms. Far too hot, digital TRVs controlled remotely set at 21 degrees in the evening and overnight. They have a dial on them to adjust the temperature, but if you turn it down after a few minutes it reverts to the set point. It’s on quite a busy street so difficult to sleep with the window open, and obviously it’s not very efficient to heat a room and cool it down with the window open at the same time. Also I wasn’t allowed to take my snowboard to my room to pack and take home. Made to take my roller bag down and pack my stuff in the lobby!
Amazing breakfast, best we’ve had in any ski hotel. Great location. Rooms good standard, bar staff nice. Good value.
Stayed in January 2024
Reviewed: 21 January 2024
Szilvia
HungaryEverything was really comfy. The breakfast was stunning. The spa is beautyful. Nice stuff! Thank you!
Stayed in January 2024
Reviewed: 18 January 2024
Jirina
IrelandHad cakes but think they were just bought in, may not have been made in-house
Central location, warm and characterful Hotel. Beautiful Christmas decorations everywhere, staff were very nice.
Stayed in January 2024
Reviewed: 12 January 2024
Richard
United KingdomAbsolutely nothing - having to leave to come home !
Winter stay in Jan 2024. Brilliant staff, super room & whole hotel was immaculately clean. Lots of hotel car parking & fantastic location only a 5 min walk to the main ski lifts in Kaprun, All restaurants within a 5 min walk too. A superb breakfast choice even if a little expensive @ 25 Euro each - but was well worth it. This place is highly recommended & surrounding area and place to visit make it magical. Zel am See 15 min drive, Salzburg 1.5hrs, Kitzbuel 1.5hrs.
Stayed in January 2024
Reviewed: 10 January 2024
Stijn
NetherlandsEverything was perfect
How the people helpt is in hotel so good
Stayed in January 2024
Reviewed: 14 October 2023
Wided
QatarThe hotel staff are amazing and very helpful. The room that has a balcony and a great view on the mountain is very quiet. I extended my stay for one extra day because of the excellent stay in this hotel. Highly recommended. Thank you Sonnblick team for making my stay comfortable and memorable.
Stayed in October 2023
Reviewed: 13 October 2023
Aldo
CanadaJust remember there are only 3 restaurants in town and going to Hallstatt you must pay for parking and so much tourists
Mike the owner is very nice and helpful.the bed very comfortable and good breakfast
Stayed in October 2023
Reviewed: 4 October 2023
Saeed
Saudi ArabiaElevator
Everything except elevator
Stayed in September 2023
Reviewed: 25 September 2023
Nabil
Saudi ArabiaI suggest that there is an air fan available, because the room becomes abit hot specifically after 12 pm
Every thing
Stayed in August 2023
Reviewed: 2 September 2023
Alya
United Arab EmiratesWonderful , was really amazing stay. I will consider it for my next visit.
Stayed in August 2023
Reviewed: 25 August 2023
Saleh
Saudi ArabiaEverything was fabulous staff, location, owner, the room, the breakfast
Stayed in August 2023
Reviewed: 1 June 2023
Ammar
Saudi ArabiaAlthough we’ve taken the deluxe room, both room and bathroom was very tight.
the crew was professional and friendly. view and balcony was amazing
Stayed in May 2023
Reviewed: 13 May 2023
Maha
United Kingdomalthough the tap water in the toilet was drinkable, i wasn’t comfortable enough drink from there. I wish there had been some sort of vending machine situation in which i would’ve gladly paid for bottled water. Since the pandemic I’ve become a slight germaphone and the anxiety I got from the idea of drinking from the tap in the toilet was bad. it may seem like an over reaction but especially with the drier air in the mountains and skiing all day I would’ve liked to have had access to bottled drinks in the hotel. we did buy packs from the grocery store but it would’ve been nicer to have at least a vending machine would be great. Another thing to watch out for is the swimming pool is not private at all. People sitting in the restaurant can clearly see out.
The hotel was magnificent, as soon as we entered we met with Sophie, who was lovely. She had been expecting us (which was a nice surprise and made us feel welcomed) and explained how our stay would be perfectly. Parking on the property is free, unless you park in the garage, but they also had free off site parking which was really a 30 second walk, opposite to the hotel. Our room was serene and I enjoyed spending time in there, however, a great improvement would be if the tv could connect to netflix on my phone. Or have any sort of smart feature, after a lengthy drive I didn’t want to watch shows on my phone. But the tv had limited channels for English speaking people and so we really didn’t use it. The wellness centre was really therapeutic after a long day of skiing and overall the hotel is somewhere I’d definitely want to come back to again. They have handheld bidets for all the Muslim guests and a halal restaurant only 10min walk away!
Stayed in May 2023
Reviewed: 2 May 2023
Vojta
Czech RepublicThe pancakes can be homemade at this level of accommodion. The dishes had flaws.
Location is perfect also staff is super nice. The bed and room equipment is perfect.
Stayed in May 2023
Tallahassee, USA
Amarillo, USA
Toba, Japan
Tel Aviv, Israel
Hermann, USA
Henley on Klip, South Africa
Padenghe sul Garda, Italy
Zadar, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content