Nothing.

The hotel is located in a brilliant spot in Dürnstein, right in the Danube. Parking is easy. Staff are excellent and provided a wonderful service. The room was great - large and clean. Lots of storage space and a free mini-bar which was much appreciated. We really enjoyed our stay and hope to return one day.

Stayed in September 2024

Fantastic fairytale destination! When you need to feel yourself royal

Stayed in August 2024

No shaving point in the bathroom and no plug near any mirror so drying my hair was a bit of a faff. They charge 4.50 euros for a carafe of tap water in the restaurant which we thought was a bit naughty

Lovely old property with lots of charm and lovely staff

Stayed in August 2024

-

the breakfast was excellent and the view over Danube truly breathtaking

Stayed in July 2024

Shower in bath not easy for older people

Great base for touring the Wachau region Was able to exchange $US - none of banks in Krems would!

Stayed in July 2024

I think (?) employees of the hotel live in the back of the parking lot (or some activities are going on there). There were some strange people around and it does not look so nice also with smoking areas near the parking .... is not really feeling like you are in an expensive five-star place. The service quality is rather unsmooth, some staff is extremely good and polite others are not and for instance non-guest trying to have a coffee or just dinner were not really treated politely... Even if this does not relate to us, is never pleasant to see other people not being well taken care of in a courteous and polite way. Some topics for improvement but nothing that would keep us from going again...

This is a very nice and charming hotel (a castle) with superb views to the Wachau valley and certainly located in the best spot to explore the area. The breakfast was superb and the dinner very good. Staff was generally attentive.

Stayed in July 2024

Absolutely nothing!

Everything was spectacular

Stayed in June 2024

A bit older set up, e.g. keys (could be updated with electronic ones)

Location, breakfast

Stayed in May 2024

Be aware that that is no air conditioning at night if the outside temperature is below 20 degrees centigrade. I wish the staff had mentioned it or there was a notice in the room. You then must sleep with the windows open and our room was still a little warm. I also thought the bath towels were a tad worn and tattered and not up to the usual Relais & Chateau usual sumptuous standard.

If you want to visit the Wachau valley this is the place to stay. Tastefully renovated property with modern features while still maintaining originality. Incredible views. The staff is very helpful and accommodating. Nice buffet breakfast with a wide selection of food choices. The main restaurant is good as well for dinner. There is an outside pool, which was too cold for me, and an indoor pool for those wanting warmer water. One of the most attractive indoor pool areas you will find. A terrific winery open for tastings was within walking distance. The area around the hotel is charming.

Stayed in June 2024

We had a newly remodeled room that was very nice, except it was like a sauna (too hot) all night long. The hotel wouldn’t allow the AC to be used until the outside temp was over 80, but our room was well over that!!!! The river view only rooms have better air circulation.

Spectacular location right on the Donau. Great views, great food and very nice staff!

Stayed in June 2024

We loved absolutely everything! The property and location are breathtakingly beautiful and the service was outstanding. We were only staying for one night but were treated like the most special of guests.

Stayed in May 2024

Nothing

Very nice view and atmosphere. Air, nature, local flavor. The staff is very polite. Comfortable and super

Stayed in May 2024

Absolutely nothing ! We loved everything :)

My friend and I asked for a specific room and we got it. We were amazed by the beauty of it ! Ask for THOR1, it's incredible ! The staff is sooooo nice and does everything to make your stay perfect. We were welcomed with a plate of fruits and some home made chocolate. We received a compliment drink in a little bar that belongs to the hotel 3 blocks away. The drinks in the fridge were free. The breakfast was really good. We had dinner on the terrace and it was just delicious ! The view on the Danube was amazing with the sunset. We strongly recommend this hotel ! We just LOVED it ! You won't regret it !

Stayed in May 2024

The only thing to note was the room temperature was slightly too warm and we couldn’t obviously adjust the aircon in the main room rather than the hallway. We still had a fab night sleep so nothing major.

Fantastic hotel with beautiful views and an old Viennese style which is kept very clean. The restaurant is wonderful and the staff went over and above to ensure we had an amazing stay. We had lots of questions about where to hike, cycle run and eat and the reception staff were very helpful always. The room was spacious and clean with a huge bath tub which was lovely.

Stayed in May 2024

The staff at this hotel was phenomenally attentive -- especially Isabel, who took great care of us. It is in the heart of Duernstein and it is certainly worth the splurge. The rooms were very large and the views were fantastic. I was originally worried about parking, but they had plenty of room for it. We had some rain on our first day and so the indoor pool was a huge hit with the kids. Definitely would stay here again.

Stayed in April 2024

Not great for wheel chair travel but we muddled thru.

Very nice good food choices friendly staff

Stayed in May 2024

Beautiful property with excellent attention to every detail. So many extras! Complimentary bikes to explore the valley, complimentary in room mini bar with fresh juices and waters and an amazing indoor heater pool, sauna and steam room. A perfect stay for us.

Stayed in April 2024

We had a problem paying the bill. Payed through booking, AND payed at the property as well! Also, the late check-in, and early check out did not allow us a lot of time to enjoy the property with a one night stay.

Unique. Location, exceptional views! Facilities were beautiful, and the village was charming. Great food at a local restaurant, was delicious!

Stayed in March 2024

I have to complain of the reception staff and communication.Their booking extranet was attacked by a hacker and the hackers were sending virus where the customer was asked for the payment and they could steal your money.However luckily my bank found it and the bank blocked my card.I was contacting the hotel by phone for explaining the situation and for apology.And nothing.They did not suggest any solution,no apology,compansation,nothing.My both cards were blocked because of this hotel mistake and the did not tell me anything to apology. When we arrived,they did not tell me anything about the situation..It was a huge disappointment of the stay. I would never come back,because they do nor care about their guests.

Everything about this hotel was fine,but the communication.

Stayed in September 2023

Paradise! From the moment you walk under the beautiful archway through the medieval front door, you’re met with elegance and history around every corner. And the staff is fantastic! Can’t say enough about the warm welcome and the absolutely marvelous breakfast. Make sure you give yourself a full hour to enjoy this splendid breakfast spread (a buffet with champagne and fresh organic juice, artisan bread rolls from the famous local bakery, eggs and coffee prepared to your wish, and a lovely 2-tiered plate with meats, cheeses and all kinds of dips.) Needless to say, the food is incredible! And the rooms + views are second to none (we could look right out on the ruins where King Richard the Lionheart had been imprisoned). The chocolate and fruit welcome dish was also a beautiful touch. Thank you for the most wonderful and romantic stay (ended up being our engagement trip!). We will be back! :)

Stayed in September 2023

Beds

Stayed in July 2023

Staff nice and helpful, but a little serious. Not sure if it was a language, or culture, issue. Did help us with dinner reservations and really liked the authentic German food at Alte Kloster Keller. Mostly helpful, but for a 5 star hotel there was no porter for our bags, and parking was a little tight when we arrived. Although our room very large, the AC unit was underpowered (but it is an old castle). Durnstein itself is very small, and very quiet after 9pm. Hotel bar basically closed, although staff said they would get whatever we requested, but really not much going on in the evening there.

Beautiful architecture, neat decor, and large rooms. Welcome glass of wine much appreciated. Easy to hike to the top and see the ruins, and nice promenade to walk or bike along the Danube. Nice indoor and outdoor pools, and fitness center seemed adequate although did not use. Afternoon complimentary tea is also offered. Great location to visit Melk for 1/2 day as well. Turndown service great as well. Breakfast had plenty of options.

Stayed in July 2023

The Sauna wasn’t working

Great location and service. The food was delicious.

Stayed in June 2023

nothing that comes to my mind

- exceptional property in an exceptional location - very helpful and friendly front desk and staff - great breakfast

Stayed in May 2023