A bit older set up, e.g. keys (could be updated with electronic ones)

Location, breakfast

Stayed in May 2024

Be aware that that is no air conditioning at night if the outside temperature is below 20 degrees centigrade. I wish the staff had mentioned it or there was a notice in the room. You then must sleep with the windows open and our room was still a little warm. I also thought the bath towels were a tad worn and tattered and not up to the usual Relais & Chateau usual sumptuous standard.

If you want to visit the Wachau valley this is the place to stay. Tastefully renovated property with modern features while still maintaining originality. Incredible views. The staff is very helpful and accommodating. Nice buffet breakfast with a wide selection of food choices. The main restaurant is good as well for dinner. There is an outside pool, which was too cold for me, and an indoor pool for those wanting warmer water. One of the most attractive indoor pool areas you will find. A terrific winery open for tastings was within walking distance. The area around the hotel is charming.

Stayed in June 2024

We had a newly remodeled room that was very nice, except it was like a sauna (too hot) all night long. The hotel wouldn’t allow the AC to be used until the outside temp was over 80, but our room was well over that!!!! The river view only rooms have better air circulation.

Spectacular location right on the Donau. Great views, great food and very nice staff!

Stayed in June 2024

We loved absolutely everything! The property and location are breathtakingly beautiful and the service was outstanding. We were only staying for one night but were treated like the most special of guests.

Stayed in May 2024

Nothing

Very nice view and atmosphere. Air, nature, local flavor. The staff is very polite. Comfortable and super

Stayed in May 2024

The only thing to note was the room temperature was slightly too warm and we couldn’t obviously adjust the aircon in the main room rather than the hallway. We still had a fab night sleep so nothing major.

Fantastic hotel with beautiful views and an old Viennese style which is kept very clean. The restaurant is wonderful and the staff went over and above to ensure we had an amazing stay. We had lots of questions about where to hike, cycle run and eat and the reception staff were very helpful always. The room was spacious and clean with a huge bath tub which was lovely.

Stayed in May 2024

The staff at this hotel was phenomenally attentive -- especially Isabel, who took great care of us. It is in the heart of Duernstein and it is certainly worth the splurge. The rooms were very large and the views were fantastic. I was originally worried about parking, but they had plenty of room for it. We had some rain on our first day and so the indoor pool was a huge hit with the kids. Definitely would stay here again.

Stayed in April 2024

Not great for wheel chair travel but we muddled thru.

Very nice good food choices friendly staff

Stayed in May 2024

Beautiful property with excellent attention to every detail. So many extras! Complimentary bikes to explore the valley, complimentary in room mini bar with fresh juices and waters and an amazing indoor heater pool, sauna and steam room. A perfect stay for us.

Stayed in April 2024

We had a problem paying the bill. Payed through booking, AND payed at the property as well! Also, the late check-in, and early check out did not allow us a lot of time to enjoy the property with a one night stay.

Unique. Location, exceptional views! Facilities were beautiful, and the village was charming. Great food at a local restaurant, was delicious!

Stayed in March 2024

I have to complain of the reception staff and communication.Their booking extranet was attacked by a hacker and the hackers were sending virus where the customer was asked for the payment and they could steal your money.However luckily my bank found it and the bank blocked my card.I was contacting the hotel by phone for explaining the situation and for apology.And nothing.They did not suggest any solution,no apology,compansation,nothing.My both cards were blocked because of this hotel mistake and the did not tell me anything to apology. When we arrived,they did not tell me anything about the situation..It was a huge disappointment of the stay. I would never come back,because they do nor care about their guests.

Everything about this hotel was fine,but the communication.

Stayed in September 2023

Paradise! From the moment you walk under the beautiful archway through the medieval front door, you’re met with elegance and history around every corner. And the staff is fantastic! Can’t say enough about the warm welcome and the absolutely marvelous breakfast. Make sure you give yourself a full hour to enjoy this splendid breakfast spread (a buffet with champagne and fresh organic juice, artisan bread rolls from the famous local bakery, eggs and coffee prepared to your wish, and a lovely 2-tiered plate with meats, cheeses and all kinds of dips.) Needless to say, the food is incredible! And the rooms + views are second to none (we could look right out on the ruins where King Richard the Lionheart had been imprisoned). The chocolate and fruit welcome dish was also a beautiful touch. Thank you for the most wonderful and romantic stay (ended up being our engagement trip!). We will be back! :)

Stayed in September 2023

I didn't find any negative things.

Amazing hotel with great atmosphere. Everything was just wonderful. Lady at the reception was friendly and helpful. Staff in the restaurant was very kind, food was extraordinary and live music on Friday evening? What a nice surprise. Room and bathroom were like from the real castle. I was travelling with two kids and nothing was the problem, bed for the son, crib for the little one, they even got some nice presents. We didn't have time for swimming pool, but we will definitely try it next time.

Stayed in September 2023

Beds

Stayed in July 2023

Staff nice and helpful, but a little serious. Not sure if it was a language, or culture, issue. Did help us with dinner reservations and really liked the authentic German food at Alte Kloster Keller. Mostly helpful, but for a 5 star hotel there was no porter for our bags, and parking was a little tight when we arrived. Although our room very large, the AC unit was underpowered (but it is an old castle). Durnstein itself is very small, and very quiet after 9pm. Hotel bar basically closed, although staff said they would get whatever we requested, but really not much going on in the evening there.

Beautiful architecture, neat decor, and large rooms. Welcome glass of wine much appreciated. Easy to hike to the top and see the ruins, and nice promenade to walk or bike along the Danube. Nice indoor and outdoor pools, and fitness center seemed adequate although did not use. Afternoon complimentary tea is also offered. Great location to visit Melk for 1/2 day as well. Turndown service great as well. Breakfast had plenty of options.

Stayed in July 2023

The Sauna wasn’t working

Great location and service. The food was delicious.

Stayed in June 2023

nothing that comes to my mind

- exceptional property in an exceptional location - very helpful and friendly front desk and staff - great breakfast

Stayed in May 2023

wonderful

Stayed in May 2023

NOT REALLY AN IDEAL LOCATION FOR PEOPLE WITH LIMITED MODILITY,REMEMBER THIS IS IN TOWN STARTED BEFORE THE CRUSADES.

WONDERFUL LOCATION,A GOOD DINNER WITH A GREAT VIEW OF THE DANUBE!

Stayed in May 2023

The wellness area was pretty cold, the water could be warmer too. We wanted to get warmer by drinking tea but the water in the samovar was cold, too.

It is very luxurious, everything looks wonderful, one feels like princess.

Stayed in April 2023

great selection

Stayed in October 2022

too hot inside. soft beds

amazing villa

Stayed in November 2022

It's hard to say something negative about my stay, as I very much enjoyed it! One little thing is that a coffee machine in the room would be nice.

The front desk ladies were very welcoming and nice. It made a big difference in my appreciation of the hotel. Guys at the restaurants were also very helpful and service was great! Also, location is amazing. You can park in the private area of the hotel and walk in the old town very easily.

Stayed in October 2022

The whole end-to-end experience was perfect. The hotel was very responsive before and during our stay. Reception were lovely and check-in was very smooth. We were fortunate enough to be upgraded to a charming two-bedroom suite, overlooking the Danube! And complimentary refreshments in our room was a nice touch. Breakfasts were extensive, fresh and delicious. We had dinner in the restaurant and every course was spot on. And having the use of a pool, sauna and fitness room after a day out was ideal. All in all, utter bliss.

Stayed in August 2022