Kaiserjägerstraße 2, Innenstadt, 6020 Innsbruck, Austria
#33 of 72 hotels in Innsbruck
Guests' ChoiceBased on 570 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.7
Staff
9.1
Value for money
8.1
Free WiFi
8.9
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End of dialog contentReviewed: 19 June 2024
Arthur
South AfricaA good hotel was spoilt by some small problems. Our room was not serviced on one day, the parking arrangement did not function on 2 days out of 4, the sauna was not switched on has reception had promised and the very pleasant reception staff did not seem to have much authority.
The hotel was well positioned to explore the old town, the breakfast was excellent, and the staff friendly.
Stayed in June 2024
Reviewed: 11 June 2024
Neil
New ZealandIndifferent male reception staff… ok but not particularly welcoming.
Good location at edge of historic centre. Car park next door.
Stayed in June 2024
Reviewed: 9 June 2024
Alana
AustraliaNo fridge in room.
Location was great. Staff lovely.
Stayed in June 2024
Reviewed: 2 June 2024
Jocelyn
CanadaA fridge in the room would have been a nice addition. As well as a coffee machine, I am not a tea drinker and instant is just a waste of water.
Location was excellent and the room was very comfortable. The roof top patio was nice as well.
Stayed in May 2024
Reviewed: 29 May 2024
Piero
Italynothing, really
great location, friendly and helpful staff, size of my room was good, very nice bathroom right next to it two large covered parkings
Stayed in May 2024
Reviewed: 15 May 2024
Niclas
NetherlandsI had a wonderful stay at this hotel and I would recommend it to everyone.
Stayed in May 2024
Reviewed: 13 May 2024
Jack
AustraliaThe hotel gave us a room upgrade which meant we had a top floor room looking out towards the Hofburg. The room was and quite well appointed with room to move and sit in comfortable chairs.
Stayed in May 2024
Reviewed: 13 May 2024
Nica
RomaniaBeautiful building, located right in the centre of the city.
Stayed in May 2024
Reviewed: 11 May 2024
Wipa
ThailandNone
Love the old building & the owner had done a wonderful job of putting the modern living in the hotel 👍😘
Stayed in May 2024
Reviewed: 10 May 2024
Jonas
United StatesNot applicable
Wonderful staff, very nice design mixing old and modern elements, outstanding breakfast
Stayed in May 2024
Reviewed: 3 May 2024
Mohammed
United Arab EmiratesNo drinking water in the room no refrigerator in the room
It’s good
Stayed in May 2024
Reviewed: 2 May 2024
Martha
AustriaRoom comfortable , staff nice , everything be perfect 🥰
Stayed in May 2024
Reviewed: 30 April 2024
Craig
United KingdomNot a great section of vegan options for breakfast
Fine central location. Clean and comfortable rooms. Great helpful staff.
Stayed in April 2024
Reviewed: 22 April 2024
Hannah
AustriaAt night I couldn't leave the windows open, as the students below (uni opposite) were somewhat loud, but I guess that circumstancial as it was weekend and some pubs and uni right there
Staff was really wonderful and helpful, facilities great
Stayed in April 2024
Reviewed: 18 April 2024
Ori
IsraelAndrea at the reception was extremely kind and helpful!
Stayed in April 2024
Reviewed: 18 April 2024
C
NetherlandsI wasn't given the city welcome pass when checking in and my room was missing a "do not enter" sign, but I asked the next morning about these and were given them. The shower wasn't very good; the tubing was too short to reach the maximum shower head height and the wall connection came off a couple of times (I was able to put it back on but still annoying).
The hotel is beautiful and the staff are incredibly friendly. The location is fantastic being right next to the old city and near transport links. The room was very nicely styled and very comfortable. Would happily stay here again if I was ever back in Innsbruck.
Stayed in April 2024
Reviewed: 13 April 2024
Carmella
United KingdomGood location Helpful staff Would stay again
Stayed in April 2024
Reviewed: 10 April 2024
Le
IsraelNithing
The staff is super friendly and helpful. The room is very big, clean and convenient. The location is excellent, few steps from the old town. The spa area is a bonus. The bed is super comfortable. Super clean and tidy. The lady in the reception (I think that she is the owner) is super welcoming and helpful.
Stayed in April 2024
Reviewed: 10 April 2024
Alexey
Czech RepublicCleanliness: when I arrived the room was absolutely clean. Several days later I started noticing some small rounds of dust on the floor, nevertheless the cleaning ladies come every day. It didn't bother me too much, as overall everything was still very clean. As I mentioned, sauna is not very big. And also 1 shower out of two was working poorly - not all taps were working. Again, it is not a big deal, when there are not so many people, but otherwise you'll have to struggle with it. On the other hand, I wouldn't expect a lot of frozen skiers/snowboarders there, so it is ok. All these small details didn't spoil me the great impression of the place!
First of all: the description on the Booking site is complete and reflects all opportunities/benefits. I would say it is the best hotel for tourists without skies/snowboards or business trips. Accommodation: the room was clean and very spacious. The view was to the inner square of the building, so no traffic below my windows. Toilet is also clean and had everything, that you might need: shampoo, soap, sewing kit and even ear-plugs:) There was a bed, 2 chairs and a lot of space in the wardrobe. As well as the free safe. Also, there is a central heating/cooling system with a thermostat, but I didn't use it. I didn't ask, but it seems that they don't have a spare room for skies/snowboard, so you'll probably have to keep it all in the room/balcony. Location: it is located in the very city center, so you'll need just 5 minutes to reach most of sightseeing places! Better location couldn't be imagined! Still it is located 15 minutes away from main railroad station, so take it into consideration, if you don't travel by car. Breakfast: breakfast costs extra (app. 20 euros each), but it is completely worth it! You get meat and cheese slices, veggies, even salmon. Besides that there are different cereals, fruits and even hot omelette and sausages! I would recommend to reserve breakfast, as they serve it from early morning, so you can eat and start your daily itineraries! Parking: they don't have their own parking, but the closest parking to them has a contract, so you could pay for the parking at the reception - it will be cheaper, if you pay at the parking itself. Staff: the people at the receptions are extremely friendly! They can help you with anything: to make an Innsbruck card, to reserve a table, to help you find a way. They speak English and Deutsch, it was a great pleasure to talk to them, they were very helpful! Benefits: they have sauna, but depending on the season it has different working hours.
Stayed in April 2024
Reviewed: 8 April 2024
Ron
United StatesTub high sided for this old guy.
Staff great & friendly. Good size room & bath. Breakfast very good but a bit pricey. Room had a comfortable chair with foot stool. Location good. Near bus stop.
Stayed in April 2024
Reviewed: 7 April 2024
Hossein
GermanyBed was too soft and not comfortable.
Room was very spacious and clean. Staff were nice.
Stayed in March 2024
Reviewed: 4 April 2024
Catrinel
RomaniaBath had a few signs of rust along the metal frame of the glass separator.
Comfy bed, clean big room, nice balcony with mountain view. The staff was especially friendly and super available to help us with our requests. Breakfast was tasty and had a few vegan options (vegan milk, cooked vegetables, pickles, fruit, breads, I think also cereal and some jam). Parking next door, with special hotel rate of 15E/day.
Stayed in April 2024
Reviewed: 2 April 2024
Tim
United KingdomThe sauna area, whilst clean and pleasant, smelt badly of drains. Some noise from a nearby nightclub into the early hours.
A boutique hotel 5 minutes walk from the old town centre of Innsbruck, and easy walking distance from the central train/bus station, and from the funicular to Nordketter. The staff were friendly and helpful in organising a taxi to the airport. Clean and comfortable bedrooms with modern decor and comfortable beds.
Stayed in March 2024
Reviewed: 30 March 2024
Ying
ChinaEverything is very good. One small suggestion: the hotel is sending emails in German after my booking, assuming is some preparation information. But I cannot understand it and it's a bit confusing. Suggest to consider to send communication in English, or not send it at all.
Very beautiful building, can't believe it's 500+ years old. It's very artistic, classic, like a museum. The room is also stylish and spacious. The location is great: less than 5 min to the old city center, to congress bus station / nordkatten kable, and bus stop for sightseeing bus and bus to Swarovski crystal world. Very convenient to all main attractions! The staff is very friendly and give good travel advice.
Stayed in March 2024
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