The location was good and bad at the same time. It was near the Belvidare museum but a bit far from a city center. But also there was a tram station near the hotel, so that was convenient.

Room was good and big, bed was comfy, internet was fast.

Stayed in May 2024

Breakfast was excellent.The location of the hotel was good easy transport service to get you around the city.

Stayed in May 2024

I feel that for the paid price the hotel room could be more modern than just refurbished or kept in good shape. One thing that was surprising is that over the weekend the hotel doesn't collaborate with a cleaning company that is open, therefore you need to plan your laundry hand-over. I think that nowadays for a 4 star hotel this is surprising especially because of the tourists doing city breaks.

The breakfast buffet is really great with a wide selection of milk & cornflakes, fresh bread, salty as well as sweet options. For us the big bonus were the fresh orange juice machine as well as the juicer where you could make a fresh juice of carrots, beetroot, apple and other fruits and vegetables. Really big compliment for the breakfast as it's been a long time since I haven't seen such a rich buffet. Another plus was that there was cleaning staff for extended times, so even if we left the room at 2 p.m. they still went in an cleaned.

Stayed in June 2024

The room temperature. The room was extremely hot, and the settings on the air conditioning would not allow the temperature to be lower than 25 degrees. Adding to this, the window would not open, which made our stay a little bit uncomfortable.

The staff was very helpful and friendly.

Stayed in April 2024

Would have like to Bath, but the shower was a generous size.

Good quality furnishings, mattress, curtains, carpets, decent size rooms. All the above made our room quiet, dark aiding in a good night sleep. Excellent breakfast something for everyone.

Stayed in June 2024

Not the best value for the money, at least not at the same level of similar hotels in Europe. Super expensive ok breakfast, far from the media.

Nice location not downtown but walkable. Size of the room is a plus.

Stayed in June 2024

Not close to the main attractions. Only one restaurant nearby.

Breakfast was great. Close proximity to the Belvedere Palace.

Stayed in May 2024

Brekfast was very good. Staff was very cordial.

Stayed in May 2024

Convenient to Tram stops, restaurants, and downtown sights.

Stayed in May 2024

The lighting was dim in areas that needed more lighting! I absolutely HATED that there was no phone in the room, but next to the elevator—how STUPID. What if you had an emergency and need the front desk. It is ignorant to think we could call on our cell phone—like you have the number. For the price you pay, there should be a phone in the room!

Location for price was good. The staff were excellent and were a big help as I had a mixup with luggage. Really the staff was excellent.

Stayed in May 2024

Hospitality is not bad but not good as expected

Clean and conforming

Stayed in May 2024

I only stayed one night so I couldn't make use of all the facilities

Stayed in May 2024

Our room was however never cleaned while we were there. We requested housekeeping to clean on the second day and reception confirmed that they will send someone early. Unfortunately when we returned late afternoon the room was still not clean.

Lovely hotel and friendly people. The rooms are well appointed and sizeable. Location conveniently near Belvedere Palace and access to public transport.

Stayed in April 2024

Slow draining in the sink and tub

Location is excellent

Stayed in May 2024

Everything was absolutely okay. Maybe the staff could be nicer, they did not contacted us at all, they never asked if we liked anything or enjoyed our stay. It was a bit impersonal, but for some people this also could be a positive thing.

Very nice room, fantastic breakfast, good location.

Stayed in March 2024

Room was a bit dark. Breakfast was expensive so I went out for coffee.

Really helpful reception staff. Room was comfy and cool ( not overheated). Quiet location and very close to transport links.

Stayed in May 2024

Due to the heat wave the hotel air-conditioning was not at its best with 27 degrees in the room was not the ideal temperature 😒

Breakfast was great, room was clean, staff were always pleasant and the location was perfect

Stayed in April 2024

Very good hotel, convenient location to visit all the major sightseeing. Great breakfast.

Stayed in April 2024

Overpriced for the offered facilities - no slippers, no toiletries, just some dispensers for soap and shampoo like in a low level accommodation that even doesn't work properly.

Comfortable bed, good location.

Stayed in April 2024

Selection of TV programmes (only English one is the BBC). The design of the room is weird: you can see the shower from the bed and they are technically in the same space (no steam lingered though).

Spacious room, lovely view. Better mattress than average, the double bed made from singles was a bonus. Tasty breakfast. Properly openable window.

Stayed in April 2024

A very well-located hotel if you plan to visit Belvedere Palace. The general appearance and the furnishings of the rooms are a bit unfashionable and tired, but the hotel gets 10 points for the breakfast! A very wide selection, food for every taste and desire.

Stayed in April 2024

I chose the hotel due to the location next to Belvedere, which was good. Karlsplatz is also easily reachable. Having said that, I realized the walk to downtown took longer than I thought. Next time I might try to stay directly in the District 1. The room was also a bit anonymous, with not a lot of character/charm.

Good hotel overall - I am not a big fan of the chain hotels that tend to look the same everywhere, and this one is a rather modern building - when you are in your room, you could be in Vienna, Cairo or Los Angeles, and you would not notice the difference. Having said that, the hotel is comfortable, pleasant, the breakfast was excellent, and the location is great next to the Belvedere!

Stayed in April 2024

Nothing

Breakfast, location, comfort

Stayed in April 2024

Sauna was only open after 5pm, would be better if open in morning so you could work out then hit sauna as most people exercise in morning.

Good size room by European standards with all the essentials, good hotel facilities. Good location near things but not overwhelmed by tourist places near hotel.

Stayed in April 2024