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Reviews of Hotel Kaiserhof Wien 4 stars

Frankenberggasse 10, 04. Wieden, 1040 Vienna, Austria

#15 of 382 hotels in Vienna

Guests' Choice

Review score

Based on 647 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.5

  • Facilities

    9.1

  • Staff

    9.5

  • Value for money

    8.9

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 14 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    We loved our stay here and would return again in a heartbeat.

    Stayed in June 2024

  • Reviewed: 4 June 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    500 hundred meters OUTSIDE the Ring may not seem much, but adds up if you are walking. We had early departure (7 am) and “early bird” breakfast wast for some reason not available though mentioned in the room papers,we were offered just the (modest, if not even lame) “box breakfast”

    Nice hotel, very good breakfast, suite has great space for a family of four

    Stayed in June 2024

  • Reviewed: 31 May 2024

    10
    Personal service, friendly and convenient for all the sights.
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room with extra bed
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Very friendly staff, excellent information service for places to visit, wonderful breakfast and comfortable beds in a quiet street, but convenient for all the sights.

    Stayed in May 2024

  • Reviewed: 29 May 2024

    10
    A very comfortable and pleasant trip
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 5 nights

    I honestly could not find anything to fault at the hotel.

    Great atmosphere, fine breakfast and excellent bar. The hotel is old fashioned but we liked that. It is very well situated for the metro station and within walking distance of the centre. Lots of good restaurants in the area too.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    It was very good
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 3 nights

    Breakfast was good and service was also splendid.However, we think there can be little more variety in the menu.

    The place is centrally located barely 10 mins taxi ride from the Main railway station and within walking distance of St. Charles church, metro station, Naschmarket and Museum areas. We had booked a family suite and it was veery comfortable for family of four.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    9.0
    Nice and comfortable
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room with extra bed
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast

    Stayed in May 2024

  • Reviewed: 14 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    They had some road construction next to the hotel and at time it got quite noisy and loud ...elevator is a bit slow sometimes we had to wait for up to 7 minutes to catch it

    Very nice hotel great breakfast and nice big room ...staff excellent and super friendly and helpful...location is close to Karlsplatz and you can walk pretty much to the first district in less then 10 minutes

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    An absolutely delightful stay in a wonderful place
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 5 nights
    • Submitted via mobile

    One should be aware that this is a large facility which also receives tourists traveling in groups. It can be a nuisance, for instance when you happen to want to have breakfast when a group has invaded the breakfast room. Some travelers might prefer smaller establishments which don’t receive groups.

    We thoroughly enjoyed the beautiful facility, extremely comfortable and spotlessly clean. Excellent location to get to know Viena: not in the midst of mass tourism areas, but a short walking distance from beautiful and vibrant Karlsplatz and its public transportation node. The service at the hotel was very efficient, professional and discreet. Great breakfast by all standards! Our room (junior suite) was big, well furnished and well equiped, perfectly quiet. A GREAT place altogether! I would go again without thinking twice.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    10
    Superb hotel!
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Everything about this hotel was excellent. The staff, the rooms, the sauna area, the restaurant. Spotlessly clean and well decorated without. Thank you ever so much!

    Stayed in May 2024

  • Reviewed: 27 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Great staff, reception and bar, short walk into the centre

    Stayed in April 2024

  • Reviewed: 13 April 2024

    9.0
    Will come again!
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room with extra bed
    • Stayed 2 nights
    • Submitted via mobile

    - Nothing at all. Thank you!

    _ The hotel was a lovely decorated historical building and it was quiet convenient. _The breakfast was quite sufficient and diversified. _The breakfast room was lovely + I loved the classical music during the breakfast time ( it was a full Vienna experience) _ The room was nice in it's classical style, also it was quite clean and the bed was very comfortable. _ We loved the welcoming with a small chocolate in the room. Thank's for that. - Also, thank you for the painting kit which is given as a gift to my niece during the breakfast. _ The staff was welcoming and kind (overall). _ It was a good value for money (overall).

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Lovely hotel near the centre of Vienna. Family friendly but the rooms are too hot to sleep
    • Leisure trip
    • Family with young children
    • Business Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms were too hot and there was no way to regulate the temperature

    Nice location

    Stayed in April 2024

  • Reviewed: 4 April 2024

    9.0
    Perfect hotel for a city trip.
    • Leisure trip
    • Couple
    • Business Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Great location, very friendly and helpful staff, excellent breakfast, and very comfortable room.

    Stayed in February 2024

  • Reviewed: 2 April 2024

    10
    Very nice hotel
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Very minor flaws - lack of good coffee in the room (only instant) and chunk of heir on the bathroom floor missed by cleaning staff

    Location, room, breakfast, nice staff, car park. Also it’s not a huge hotel which is good in my opinion.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    10
    Highly recommended to couples and families. Beautiful rooms, wonderful breakfast.
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Amazing breakfast buffet in a beautiful dining room. Staff were very friendly and helpful. Excellent service. Very comfortable room with charming decor. Excellent location.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    9.0
    A lovely hotel
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Just to mention that they are few stairs in the entrance - so you have to carry up your suitcases and can’t roll them in order to reach the elevator for you room.. not terrible but a bit inconvenient

    The rooms are clean and quiet and the neighborhood is good - not in the center- but well connected with public transport

    Stayed in March 2024

  • Reviewed: 28 March 2024

    9.0
    Next visit we’ll stay here again
    • Leisure trip
    • People with friends
    • Classic Double or Twin Room with extra bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location. Building. Breakfast. Lobby bar. Staff

    Stayed in March 2024

  • Reviewed: 26 March 2024

    10
    The atmosphere was gentile, warm and welcoming. I'd highly recommend it!
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast offered an exceptional choice, the prosecco was a nice touch!

    Stayed in March 2024

  • Reviewed: 24 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room with extra bed
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The location very close to the center The room very clean The breakfast delicious

    Stayed in March 2024

  • Reviewed: 19 March 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Classic Double or Twin Room with extra bed
    • Stayed 2 nights
    • Submitted via mobile

    It is difficult to find.

    The breakfast room is a lovely space, with very pleasant classical music being played at a volume that is not intrusive, making it a very elegant place to spend the time. There are various choices at Breakfast. The location is very convenient. The historic building, interiors and furniture are really a feast for eyes. The bed is so comfortable.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    Everything was great, the breakfast , the room, the staff and the location of course!

    Stayed in March 2024

  • Reviewed: 10 March 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    This hotel is incredible!! All the staff is polite and welcoming The premises are spotless Comfortable and quiet rooms The breakfast is amazing The location is 10 min walk from the center Always my choice when I visit Vienna

    Stayed in February 2024

  • Reviewed: 9 March 2024

    10
    Perfect stay, great place to stay.
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It's definitely a European shower, that's my only complaint.

    Great location, amazingly clean, gorgeous hotel.

    Stayed in February 2024

  • Reviewed: 7 March 2024

    10
    Highly recommended.
    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 7 nights
    • Submitted via mobile

    Great location, short walk to main Karlsplatz station. Excellent breakfast.

    Stayed in March 2024

Showing 1 – 25

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