Gilmstraße 5, Innenstadt, 6020 Innsbruck, Austria
#51 of 71 hotels in Innsbruck
Guests' ChoiceBased on 1900 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.6
Facilities
8.1
Staff
8.9
Value for money
8.1
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 8 November 2024
Shokhrukh
AustriaThe hotel is located in the heart of the city and the main street is just 20 meters away. Staff was very polite and nice. Also, the room was quiet, the beds were very stable and convenient. There is also fitness and sauna if somebody wishes to use.
Stayed in November 2024
Reviewed: 8 November 2024
Dennis
AustraliaThe rooms on the third floor have almost no internet which is a problem
Great breakfast
Stayed in November 2024
Reviewed: 8 November 2024
Timothy
AustraliaLocation, space
Stayed in November 2024
Reviewed: 6 November 2024
Heidi
FinlandThe minibar-fridge didn’t work and when opening it, the smell was horrible.
Stayed in October 2024
Reviewed: 1 November 2024
Helda
AustriaEverything was excellent, breakfast, location, Everything super.
Stayed in October 2024
Reviewed: 28 October 2024
Richard
United KingdomRoom was super warm, but then as we were leaving I spotted what suspiciously looked like a large, modern fan in one of the cupboards which probably would have helped...
Location was superb - it's called Hotel Central for a reason... Breakfast was fantastic and a very good variety of options Front desk staff were a wealth of accurate knowledge Fantastic place
Stayed in October 2024
Reviewed: 27 October 2024
Richard
United KingdomNot much to dislike at all. It was lovely!
Very well located near the Altstadt, underground carpark nearby and staff well informed. Superfast lifts. V happy with my free upgrade to a studio! Good value buffet breakfast.
Stayed in October 2024
Reviewed: 26 October 2024
Tie
AustraliaRoom is too small
Location
Stayed in September 2024
Reviewed: 26 October 2024
Victoria
United KingdomStaff were great. The hotel is in need of a little tlc. We’ve travelled for a month and it’s the only place where there was no ability to make a hot drink in the room, most other places had not only a kettle but a Nespresso machine. It does live up to its name though and it is very central and an easy walk from the train station and it’s quiet and comfortable.
Stayed in October 2024
Reviewed: 26 October 2024
Kazi
AustraliaRoom lacks basics things like Kettle or tea/coffee making facilities. Double bed was bed up by joining 2 single beds. When it’s advertised as "Large double bed", it Shouldn’t be like this. Single blankets were provided instead of double. Hence, not comfortable setup for couple.
Location. Close to restaurants and public transport
Stayed in October 2024
Reviewed: 25 October 2024
Suhung
SingaporeNone.
Everything. Matthias is very welcoming. The place is near to all the main sites.
Stayed in October 2024
Reviewed: 23 October 2024
Jacqui
United KingdomRoom was quite old and we were at the front of the hotel where the smokers stood and the smoke came straight on the room when you opened the window.
Location was good. Value was good. Reception staff were really friendly.
Stayed in October 2024
Reviewed: 22 October 2024
Peter
United KingdomFriendly, helpful staff, nice room, good location for both the railway station and the main town attractions.
Stayed in September 2024
Reviewed: 21 October 2024
Dinara
AustriaNo tea or coffee in the room (the reception was very nice though and brought a kettle to one of the three rooms that we booked, so we could make tea, teabags we bought ourselves). Our room was quiet smelly when we arrived, we opened the window to get rid of the smell, no idea what it was…
Great location, very central, close to everything, reception was very helpful, very good breakfast
Stayed in October 2024
Reviewed: 20 October 2024
Sally
NetherlandsCentrally located hotel
Stayed in October 2024
Reviewed: 19 October 2024
Constance
Hong Kong- Poor sound proofing, can hear next door movements and everything that happens in the corridor - Still using old school heavy keys - Insufficient amenities provided in room, had to borrow spoon and kettle from reception
- Prime location - Cheaper parking than public garage on reservation
Stayed in October 2024
Reviewed: 18 October 2024
Maria
IrelandBed was way too soft
Great location
Stayed in October 2024
Reviewed: 16 October 2024
Olha
UkraineNothing. Everything was good!
The location of the hotel is perfect, staff is super friendly and supportive. There is also nice restaurant.
Stayed in October 2024
Reviewed: 15 October 2024
Milan_zg
CroatiaIncrease the number of hotel parking places.
Excellent staff, beautiful and comfortable rooms as well as bathroom.
Stayed in October 2024
Reviewed: 14 October 2024
Giulia
SwitzerlandThe short curtains made the street light come in, so if you have a problem sleeping with artificial lights (like me :-P) bring a mask! :)
Perfect location, loved the sauna, amazing and abundant breakfast. Room was very comfortable and spacious.
Stayed in October 2024
Reviewed: 8 October 2024
Richard
United Statesit was great and met our expectations.
Classy yet modern hotel just steps from all the city action. The room was lovely with plenty of storage. We took advantage of the spa daily which was relaxing. The front desk staff were friendly and helpful. Breakfast served in the Cafe was abundant and tasty. Also had one lunch and dinner at the Cafe good and wonderful service. The ambiance of the Cafe transported me to an earlier time and place especially with the live jazz music.
Stayed in September 2024
Reviewed: 7 October 2024
Cathryn
AustraliaClose proximity to Aldstadt and easy walk to Neustadt. Comfortable, spacious and quiet room. Fabulous history and art of A.R. Penck exhibited within the hotel.
Stayed in September 2024
Reviewed: 7 October 2024
Trudi
AustraliaNothing
Fabulous location. Very central, quiet. Close to train station but also central tourist area. Loved the Central Cafe. Beautifully appointed. Delicious breakfast and attentive staff.
Stayed in September 2024
Reviewed: 6 October 2024
Gillian
South AfricaGet to breakfast early as they don’t replenish and when I wanted a pastry they were finished
Good location
Stayed in October 2024
Bossier City, USA
Puk Tian, Thailand
Imerovigli, Greece
Kamarai, Greece
Prissac, France
Dickleburgh, UK
Prague, Czech Republic
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content