1) They don't have a parking lot. They should communicate better with the guests, letting them know how to park if they are going by car. Finding the parking lot was a terrible experience, even though the parking lot is close to the hotel. 2) They don't have food at the bar, which is not good, and don't allow you to eat there as well. 3) Water invades your room when you're taking a shower. That should be improved.

The hotel itself is completely amazing. The breakfast is AWESOME!!!! The breakfast is located at the highest floor with an amazing view to the mountains. At night the place becomes a Bar. The drinks are incredible!! The location is also perfect.

Stayed in June 2024

It was convenient for us that Altstadthotel is at a central location with cafes & shopping. The staff were accommodating & helpful. The room was cosy & clean. Will come back to stay :)

Stayed in June 2024

Hard to find anything really.

The location is right in the heart of the city. From the street view it is quite hidden under the old house arches, but once you enter the long corridor, take the lift to the reception area and the bar and see the rooms, you will find out this is truly a hidden jam. Breakfast is exceptional too: tasty, generous, local, unique, offering vide variety.

Stayed in June 2024

It is in the middle of the old town. You cannot have access by car. Very cosy hotel, amazing staff. Not that many selection for breakfast but it was ok

Stayed in June 2024

The heating in the room didn't work and it was a cold snap in June. The towel rail did not work either so it was really chilly on coming out of the shower.

On check in, we were offered a welcome drink, anything we wanted. That was a great start. The receptionist proactively asked if we wanted recommendations for restaurants or sightseeing. She wrote down directions for the bus to Schloss Ambras and explained all that the Welcome Card offered. There is no restaurant, but the top floor bar doubled as a breakfast room. Great views and lovely breakfast. The styling was great and atmospheric and I thought the prices were very good.

Stayed in June 2024

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Really good beds, great location and extensive breakfast

Stayed in March 2024

If you arrive by car you must lug your luggage 400m from a parking lot. However at time of departure you are allowed to drive in the pedestrian zone right to the hotel front door. The hotel was completely renovated during Covid but in a short period of time some of the rooms, ours included, have become raggedy with scraped walls and damaged fixtures. Another couple traveling with us had an impeccable room so maybe some rooms are fine. There also was a faint odor in our room. The staff, however, offered to move us. Be aware that there is no air conditioning at night. Our room was too warm and when the windows were open it was too noisy. The second night we were provided with a fan.

Good location in the heart of Innsbruck. The staff were fantastic and attentive. The breakfast was wonderful with a combination of a buffet and cook-to-order items. Very uniquely decorated hotel.

Stayed in June 2024

Not sure the air conditioning was turned on. The weather had been cold for for several months prior to my visit and I was there in the first warm spell of the year. The room was quite warm for sleeping but the windows could be opened.

The location of the hotel is brilliant right at the heart of Old Innsbruck. Shops, sights and restaurants on your doorstep. The hotel is characterful because of the ancient building it is in enhanced by a great and tasteful modern renovation. The breakfasts were delicious with a great selection of hot and cold food.

Stayed in June 2024

Please note that the showers are in an open area of the room

The breakfast was absolutely amazing! The staff was extremely kind. The location is great, just on the heart of the city.

Stayed in June 2024

Lovely hotel great location

Stayed in April 2024

Staffs arr excellent. They are always helpful and very cooperative. Location is very prime. Hotel rooms are clean and in excellent position.

Stayed in May 2024

We had a lovely standard room with two twin beds. The beds were each against a wall on one side and it felt a bit narrow and confining with not enough room to move in bed.

Registration was very welcoming and easy. Staff was especially helpful at recommending places to eat. His suggestion of Il Convento for dinner was perfect. We had a wonderful meal and felt very comfortable. Breakfast was the best we have ever experienced, even for Europe. So many beautifully prepared and presented fresh local foods, all of it was delicious. I especially loved the roasted pumpkin and the stewed pears, along with the delicious smoothie made with anise, melon, and spinach. I didn't even make it to the cakes.

Stayed in May 2024

Our short stay at Weißes Kreuz was excellent. The staff were very friendly and welcoming, and the rooms were modern, clean and very comfortable. The location is also great - right in the heart of the old town, but also only a 5 min walk to the F airport bus. Would gladly stay here again!

Stayed in May 2024

Nothing.

The rooms were perfect, perfect service and exceptionally great breakfast. Kind and awesome people, which try their best to make your stay memorable! The rooms were very comfy, stylish and spacious. The hotel was in a perfect location.

Stayed in May 2024

The aircon in our room didn't work, although we were given a Dyson fan which helped. Unfortunately the room didn't have a fridge though, which we really could have done with. Additionally, this isn't the fault of the hotel, but the nightlife is very active and very loud in the local area, so there were people shouting and screaming outside most nights as late as 3am, this was made worse by needing to keep the windows open due to no aircon.

Great location in the city centre, the room was a good size & bed was incredibly comfortable. Staff were all very friendly & helpful, and the lockers for luggage storage are a great size. Wifi was very good.

Stayed in May 2024

None

Kind of worker

Stayed in May 2024

The room was small, with no coffee making faculty's, but that was due to the size of the room nowhere for coffee facilities.

The staff were very efficient, friendly and helpful. The location was perfect, close to shopping, the view at the end of Street was amazing, if and when we go vack to Austria we would certainly .consider staying again🌞

Stayed in May 2024

Bedroom was a bit on the cosy side but practical.

Lovely boutique hotel in a fabulous location. Balcony provided which was a surprise. Nice cocktail bar with a great view of the tower on the top floor.

Stayed in May 2024

Great style and well located

Stayed in May 2024

The staff couldn’t have been better! I felt like I was staying at a five star hotel or that I was a VIP they really go above and beyond

Stayed in May 2024

The room does not have a fridge which was only a minor issue for as it was very warm and we would have liked some cold water. The room was dark but we really liked that, so only a negative if you do not like that kind of decor. The shower is in the room and open with little privacy. Again, not an issue for us as we are partners, but can see how the lack of privacy could be an issue for some.

Location was fantastic! You could not get more central. Walking distance to all the main attractions, including the funicular up to the mountains. The room was a great size and really nice decor. Shower was big and fully functioning and we had no problem with it being in the room with us. Can see how this could bother people that maybe are not together or certain family members, due to the lack of privacy. The room was very clean and water was provided every day. The bed was very comfortable and even though not a huge room, there was plenty of space for storage. The nicest thing was how quiet the room was!! This is always a really big issue for us when we travel, so was lovely to have total peace for 3x nights! The little balcony was nice too, especially as we got very lucky with the weather! :) The description of it is accurate as it is more rooms than a full hotel, which is what we needed so no issues! Really lovely staff and a great stay generally, would highly recommend.

Stayed in April 2024

The sink and shower are in the main bedroom

Location, friendly staff, good breakfast.

Stayed in April 2024

The confirmation email was not clear about the address

Loved the welcome drink and very helpful staff!

Stayed in April 2024

No beverage making facilities in room.

Great location. Very welcoming and helpful. Interesting building.

Stayed in April 2024