Straubinger Platz 4, 5640 Bad Gastein, Austria
#7 of 34 hotels in Bad Gastein
Guests' ChoiceBased on 26 hotel reviews
9.1Cleanliness
9.6
Comfort
9.5
Location
9.5
Facilities
9.4
Staff
9.3
Value for money
8.8
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 25 June 2024
Christine
AustraliaFabulous stay. We really appreciated the excellent customer service and friendliness of the staff. The facial with massage by Lizzie was superb. Great location, we could walk to everything we needed. Enjoyed the terrace bar each evening and the substantial breakfast each morning.
Stayed in June 2024
Reviewed: 9 June 2024
Michaela
United Arab EmiratesOur stay was absolutely wonderful.
I loved how thought was put into the smallest details: from the key cards to decoration - wonderful. Everywhere there was something to explore. The property was very modern, a boutique hotel, while the original touch and feel of the building was still preserved.
Stayed in May 2024
Reviewed: 28 May 2024
Dan
United StatesExcellent customer service. All the staff was very helpful. The rooms were very comfortable. The spa area was a welcome relief after days of traveling. Great stay
Stayed in May 2024
Reviewed: 16 May 2024
Timothy
AustraliaThe hotel Badeschloss was not easy for us to find or to walk to. Neither Booking.com nor the hotel website gave useful directions to it. I didn't see anything showing that there is a hotel shuttle service available nor that there is a taxi service in town. It didn't look far on Google maps so we walked from the train station. That was a mistake, the path was very steep, it was not paved and there were hundreds of stairs, at least it was downhill. We used the hotel shuttle service (10 Euros) to return to the station in the morning - we would have used it when we arrive if only we knew they provided the service.
Our room in the hotel Badeschloss was modern, clean and comfortable, it included a table and chairs to sit at. We had a room in the new part of the hotel which had a spectacular view down the valley. (We spent more than our usual budget on this room). The décor in Badeschloss is a bit quirky and fun, e.g. the interior of the lift looks like you are underwater in a swimming pool :) The staff were very helpful and spoke good English. We enjoyed a swim in the heated pool on the roof top. The breakfast included in our room rate was in the hotel opposite, in a most impressive dining room. Really felt like we were spoiling ourselves.
Stayed in May 2024
Reviewed: 5 April 2024
Massimo
United Kingdomeverything!
Magnificent and really relaxing place. I look forward to coming back!
Stayed in April 2024
Reviewed: 2 April 2024
Aitana
AustriaAmazing infinity pool on the rooftop, top breakfast, very comfortable beds and beautiful rooms with panorama view to the Gastein valley. Very friendly and attentive staff.
Stayed in April 2024
Reviewed: 4 March 2024
Lynedoch
United KingdomThe rooms are very modern but a triumph of style and design over comfort and space utilisation. The town is very hilly and quite low-key so one tends not to leave the hotel much, and there wasn't a great variety of good food in the immediate neighbourhood, especially at lunchtime.
Wonderful staff, excellent bar, funky restaurant menu, with very international and fusion menu. Very handy for the free ski bus. The spa complex was good, especially the saunas and the heated rooftop pool. The massage was excellent. It is very easy to get here by direct train from Salzburg.
Stayed in March 2024
Reviewed: 23 February 2024
Tais
GermanyNot enough place to store things and clothes, and not enough light in the evening, the room was rather dark.
Great location, new and clean hotel, very stylish. SPA amenities are amazing! Very good breakfast!
Stayed in February 2024
Reviewed: 19 February 2024
Cara
IrelandThe portion of food in the restaurant was quite small considering the price. But the quality was good.
The 3 saunas and relaxation area were great. The relaxation area had a lot of different spaces to use. The infinity pool on the roof for was very cool. We went out there on a sunny but cold morning and we had gorgeous views of the mountains. In the hotel room there were towels, dressing gowns and flip flops. The shower and bathroom were great too.
Stayed in February 2024
Reviewed: 14 February 2024
Philipp
GermanyMusic at the massage was missing, the light was too bright in the Kaminzimmer and music at the dinner was very quiet.
Super stylish hotel, very nice bartenders Marc and Marinel!
Stayed in February 2024
Reviewed: 29 January 2024
Lauren
AustraliaThe heating of the rooftop pool struggled to cope with the massive influx of snow which made the temperature pretty chilly on the last day of our stay.
Recently renovated, Badeschloss is a gorgeous hotel. The interior fitout has been faithful to the building's heritage with a sleek modern twist. Staff are wonderful and friendly and very invested in ensuring you enjoy your stay. We loved our room which had a view of the valley. The new rooftop spa and wellness centre is gorgeous - especially the infinity pool.
Stayed in January 2024
Reviewed: 27 January 2024
Christian
AustriaVery stylish
Stayed in January 2024
Reviewed: 11 January 2024
Celestial
SingaporeNil
The panoramic view of Bad Gastein from our apartment was breath-taking. The private sauna and bath in the room were very therapeutic. The spa and treatments made a most rejuvenating New Year getaway. The hotel is in a picturesque valley just next to the waterfall. We were invited to celebrate the New Year countdown at the balcony with fellow guests, with complimentary bubblies, and unforgettable fresh snow. From welcome to good-bye, the staff created a wonderful oasis. Thank you for the fairytale-like vacation!
Stayed in January 2024
Reviewed: 3 January 2024
Ngadiman
IndonesiaThe pool and the sauna
Stayed in January 2024
Reviewed: 29 December 2023
Emilia
AustriaThe gym didn't have access to cold drinking water otherwise everything was great.
The rooms were clean and spacious, nicely decorated. Beds were comfortable. The spa area was relaxing. The reception area was also really cool. We ended up sitting there and playing games. Breakfast was awesome. The gym had enough equipment to enjoy a good workout. I liked the dimmed lighting. The coffee in the room was absolutely delicious.
Stayed in December 2023
Reviewed: 25 December 2023
Filonova
CyprusSuch a beautiful space. Very creative design and nice restaurant
Stayed in December 2023
Reviewed: 27 June 2024
Anna
GermanyThere are no comments available for this review
Stayed in June 2024
Reviewed: 6 June 2024
Paraskevi
AustriaThere are no comments available for this review
Stayed in June 2024
Reviewed: 15 May 2024
Mohammad
United Arab EmiratesThere are no comments available for this review
Stayed in April 2024
Reviewed: 14 April 2024
Mohammad
United Arab EmiratesThere are no comments available for this review
Stayed in April 2024
Reviewed: 29 March 2024
Hdrx1
AustriaThere are no comments available for this review
Stayed in March 2024
Reviewed: 29 February 2024
Tomas
NorwayThere are no comments available for this review
Stayed in February 2024
Reviewed: 3 January 2024
Dominik
SwitzerlandThere are no comments available for this review
Stayed in January 2024
Reviewed: 1 January 2024
Konstantinos
GreeceThere are no comments available for this review
Stayed in December 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content