Av Bustillo Km 1.15, 8400 San Carlos de Bariloche, Argentina
#58 of 174 hotels in San Carlos de Bariloche
Guests' ChoiceBased on 68 hotel reviews
8.6Cleanliness
9.2
Comfort
9.2
Location
9.2
Facilities
8.9
Staff
8.7
Value for money
8.1
Free WiFi
7.5
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Showing 1 – 25
Reviewed: 13 September 2024
Alexander
BrazilBreakfast is not worth a 5 star hotel. Shower box door was not closing correctly so water was flooding the floor a little.
Good room in general! Both restaurants have good food!
Stayed in September 2024
Reviewed: 21 June 2024
Jason
United StatesMaybe slightly overpriced for rooms without lake view.
Beautiful property, great water pressure and temp, very clean rooms
Stayed in June 2024
Reviewed: 20 April 2024
Joseph
BrazilBad internet
The view
Stayed in April 2024
Reviewed: 5 April 2024
Conor
IrelandEverything lived up to expectations. Nothing negative
Amazing view from the room and the pool. Restaurant was quiet but had a lovely meal and a drink in the bar.
Stayed in March 2024
Reviewed: 23 March 2024
Claire
United KingdomThey did have a couple of power cuts, but it didn’t last too long.
Rooms spacious, comfortable bed, nice toiletries in bathroom. Great view if you get a lake view room. Breakfast very good. Nice pool area. Good location, very easy to walk in to town.
Stayed in March 2024
Reviewed: 22 February 2024
Vm
ArgentinaUbication
Excellent View
Stayed in February 2024
Reviewed: 22 February 2024
Paul
United KingdomNo A/C
Everything except lack of aircon
Stayed in February 2024
Reviewed: 19 February 2024
Mark
United KingdomBreakfast selection rather limited for a 5* hotel and the breakfast room/restaurant has a barn-like feel - great views though. Nobody welcoming/checking breakfast guests. The Bistro food menu was surprisingly basic for a luxury hotel. Walk to town required navigating narrow pavements under construction on a busy road.
The room was large and comfortable. Good wifi. Friendly and helpful staff. Attractive pool and gym, though no resistance machines and a very small selection of weights. Bistro/bar has panoramic views and is a great place to spend an hour or two as the sun is going down.
Stayed in February 2024
Reviewed: 1 February 2024
Mithen
AustraliaThe staff were very helpful and friendly. My room had beautiful mountain, water and garden views. Breakfast was great and room service was excellent. 10 mins walk and you were in the main town where there were many different restaurants and live entertainment. The mountains of Patagonia were magical, it really is a special place.
Stayed in January 2024
Reviewed: 18 January 2024
Marcel
AustriaStaff was friendly but not capable in several situations. For example: Obviously the guideline for the staff is that the guest has to pay the room when he arrives. That would not be a problem for us, but it happened twice (first time at check in, second time when asking for a room upgrade the next day) that the staff at the counter forgot about it and then ran after us and cat-calling at us in the staircase that we have to come back and pay. And the second time (room upgrade) we then had to wait a few minutes at the counter because the one and only staff member doing the payment was hanging on the phone. When I asked to pay later after coming back from dinner they denied because it had to be right now. That whole issue left us behind with a feeling of being seen as not being capable of paying the bill. Like being a trickster or impostor, in short not being good enough for the hotel. In my opinion being a 5 star hotel is more than just having all the conveniences.
Nice hotel with all conveniences directly at the lake. Friendly staff.
Stayed in January 2024
Reviewed: 3 January 2024
Marijke
United StatesBathroom layout.
Perfect location with access to the lake.
Stayed in January 2024
Reviewed: 26 December 2023
Luka
United StatesSpacious, comfortable rooms with beautiful views of the lake. Excellent breakfast, helpful staff, and lovely spa facilities (with free pool, as well as other spa services you can book for very reasonable prices). Walking distance to Central Bariloche.
Stayed in December 2023
Reviewed: 28 November 2023
Susie
JerseyBreakfast very monotonous over 4 days
Stunning location and super helpful staff.
Stayed in November 2023
Reviewed: 4 November 2023
Stephen
United StatesClean. Comfortable. Food
Stayed in November 2023
Reviewed: 28 March 2023
Pete
United Statesnothing
The views are fabulous! The breakfasts are excellent. We were there for some very warm weather and A/C would have been nice - but I doubt there are many days that need A/C. The staff was very helpful too.
Stayed in March 2023
Reviewed: 28 March 2023
Agnieszka
Polandbreakfast is with poor variety, also some discrepancies between reception and taxi concerning price which forced us to pay double
It has amazing climate, great pool with amazing view, not really in city center with is a great cons as it’s not so loudly
Stayed in March 2023
Reviewed: 16 February 2023
Susanne
CanadaOn a noisy road (due to construction which will end eventually)
Beautiful location right on the lake. Fully glassed lobby to watch the waves
Stayed in February 2023
Reviewed: 4 February 2023
Jacob
Puerto RicoParking
Amazing views ... close to center
Stayed in November 2022
Reviewed: 4 February 2023
Athanasios
Greecethe staff and the breakfast could be better
View of the room!!!
Stayed in February 2023
Reviewed: 17 January 2023
Atar
IsraelIt’s looks like something is missing. It’s a five star hotel but the breakfast is a little bit poor, to change money is a big deal, air condition is missing
The team at the front desk is very helpful
Stayed in January 2023
Reviewed: 3 January 2023
Tom
United KingdomSome of the housekeeping services were poor; we requested our laundry to be picked up but had to call multiple times as it wasn't picked up within 45mins (after they told us they'd come immediately). One of our room service orders was incorrect, although they did fix it within 30mins. The hotel is on a road without proper pedestrian access so you have to walk for a few minutes on dusty tracks before you get into town.
The suites all have lake/mountain views which are truly beautiful. I'd go for the Junior Suite as it comes with balcony, it really was priceless having our morning coffee overlooking the lake. The gym isn't really sufficient but we managed, however the pool is great. It's particularly good after a dip in the lake.
Stayed in January 2023
Reviewed: 15 May 2022
Joseph
United Statesi don't know Spanish and barely know English so sometimes difficult to understand. But the staff was fantastic and patient with me.
the view from the room and deck were unbelievable...and the only thing i heard at night were the sound of the waves hitting shore... simply fantastic. Close to town so it was easy to walk in to shop and visit local restaurants.
Stayed in May 2022
Reviewed: 24 November 2021
Juan
AustriaLack of concept of what a real 5-star Hotel is: no slippers in the bedroom, poor breakfast with coffee in a flask (not even a capuccino), maluse of outdoor facilities
The view, location and cleanliness were top
Stayed in November 2021
Reviewed: 1 April 2024
Anonymous
GermanyThe room I had reserved was a junior suite with balcony and lake view. What I got was a junior suite with terrace and direct garden access on the lowest possible floor. There was very little lake view. I looked at garden, bushes and people some 2 meters away from the terrace. The view was entirely different from what I had paid for. The staff reacted highly unprofessional to my complaint, so eventually the customer service from booking,com had to interfere. They did so (no complaints in this respect), but until the last day of the stay the managment was unable to accept that "This spacious suite features a balcony" is violated if a "room with direct access to the property's garden" is assigned instead. And on entering: they threatened me to not give me any room, unless I allowed them to write down the secret code of my credit card on a sheet of paper for them to keep.
Stayed in January 2024
Showing 1 – 25
Aberdeen, USA
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June Lake, USA
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San Giovanni in Fiore, Italy
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