The Palm Jumeirah,East Crescent,Plot C40 P.O Box18652, Palm Jumeirah, Dubai, United Arab Emirates
#53 of 740 hotels in Dubai
Guests' ChoiceBased on 318 hotel reviews
9.2Cleanliness
9.3
Comfort
9.3
Location
9.1
Facilities
9.2
Staff
9.6
Value for money
8.6
Free WiFi
9.1
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End of dialog contentReviewed: 27 December 2022
Ferenc
Hungaryeverything is perfect
Stayed in December 2022
Reviewed: 11 December 2022
Luiz
United StatesHotel staff from reception, concierge, restaurants, bars, and kids club goes above and beyond to ensure your stay is great. Food options are amazing. Regular buffet changes themes daily. Dedicated restaurants are also great. Staff is superb. Ainara & Aishen from the concierge team ensures everything on your stay is sharp. Kids Club team (Shout out to Madina) is great fully of activities to keep your kids busy and enjoying every moment. And Javed always with a warm smile to cheer everyone up!
Stayed in December 2022
Reviewed: 11 November 2022
Shakil
United Arab Emiratesmy favourite
great service
Stayed in November 2022
Reviewed: 24 October 2022
Noora
FinlandNothing!
This place is the BEST! I have never seen such a lovely sfaff! Usman from the night reception is propably the ULTIMATE BEST customer service agent ever! And thank you also to our house keeping Razan!! Pool Bar staff as well as the restaurant staff also really nice! Good food, lovely pool areas etc! We will come back again! This was our second time, but not the last!
Stayed in October 2022
Reviewed: 24 October 2022
Roman
United StatesNothing, everything was great.
we actually extended our stay for another week and enjoyed every minute of our vacation at this beautiful resort. our room was very comfortable and clean, bedding was just perfect and view from the balcony was breathtaking. Variety of food selection was great and quality of cooking was excellent. Service matched food quality and all staff was universally polite and eager to please guests. several staff members deserve personal mention: Aishen, Ainara and Nailia from client relations, Muhammet from Nargile bar, Vakkas from A La Turca restaurant and of course Irina who played beautiful piano music in the lobby. Thank you to all staff and administration for the wonderful time we had!
Stayed in October 2022
Reviewed: 15 October 2022
Roland
HungaryWe spent 4 nights at Rixos with my wife as a second stop of our honeymoon trip. 2 days before our arrival we've got a message on WhatsApp from Holiday Assistance Team who helped us in a lot of way, so thanks again for everything for Ainara and Lahcen. When we arrived to the reception we had a chance to know one of the best receptionist, Onur, who was really kind and we even got a gift from him, which was a freely upgraded hotel room with a fantastic sea view which we loved every day. Also got lots of honeymoon preparations in the room and also in the restaurants. The foods and drinks was top quality! So, thanks for every staff member who mad our days perfect. Definitely will be back here in the future.
Stayed in October 2022
Reviewed: 15 October 2022
Alex
UkraineThey don't change the food menu often. For a long stay, you will eat the same thing over and over again. Small spa area.
Very friendly and cozy hotel, but there are not many people there. Good check-in, the staff is very responsible. Also a big thank you to Illiot from the meeting team (who helps you with taxis and luggage all the time)
Stayed in September 2022
Reviewed: 8 October 2022
Sabina
United KingdomOne night we had the fire alarm go off and it disturbed the whole night but we spoke to the manager and he told us it’s never happened before just a technician issue with the system, we had a bad night and it messed us the plans of the next day, we got a complementary luxury transfer back to the airport for free as an apology.
Everything, it was just the way we expected, beautiful location, lovely food, we enjoyed everything, especially the steakhouse it was amazing, the steakhouse manager was excellent he went beyond the call of duty for us. Everything was perfect.
Stayed in August 2022
Reviewed: 6 October 2022
Hayley
South AfricaNothing.
The hotel is exceptional exceeding all standards. Ainara in guest relations could not have helped us more and Karina and Denys in kids club treated my children like family. We came to love all the staff who knew exactly what we needed and when! It was a very personalised stay- our 3rd stay here this year and that is saying something as we usually like to try new places. The quality of the all inclusive and food is Unparalleled
Stayed in October 2022
Reviewed: 20 September 2022
Nick
Australiathe staff were very friendly
Stayed in August 2022
Reviewed: 19 September 2022
Maria
RussiaA bit strange that it’s forbidden to swim in the sea in the evening after 6pm (while the sea is calm and warm and limited by buoys), as well as it’s forbidden to have a walk on the plat near the hotel - the staff says it’s dangerous (even for two adults..)
The hotel is nice, the beach (and the sea) is clean and well-equipped, the food is very diversified and tasty, the room is large and comfortable. Even the adapters are already provided (as the jacks are different from European ones).
Stayed in September 2022
Reviewed: 28 August 2022
Rachel
United StatesN/A
Everything! The property, the staff, everything was on point. It’s was an amazing experience.
Stayed in August 2022
Reviewed: 27 August 2022
Evgeny
IsraelBad housekeeping experience- some of our requests were made with a delay or ignored on the first time. Towels weren't changed once. Lack of entertainment - we were expecting a bit more for a such price, though live instrumental music was great.
Rich variety of restaurants with choices of food from all around the world. Great stuff - very polite and helpful! Special thanks to the gym coaches (Anna). Amazing location with a nice view and beach.
Stayed in August 2022
Reviewed: 26 August 2022
Hassan
United Arab EmiratesCrowded and expensive
location,stuff
Stayed in August 2022
Reviewed: 24 August 2022
Fiona
United Kingdomn:a
nothing was too much trouble. exceptional facilities and food and service . Suite was amazing … the little touches made all the difference
Stayed in June 2022
Reviewed: 19 August 2022
Adir
IsraelThe food is great with a good variety. There are 5 restaurants at the property, with unlimited drinks and alcohol. the stuff are superb and very helpful. The kids club was amazing!! The beach is very clean, and have plenty of sunbeds. The pools are great and offer good options for kids and adults. The coffee and snacks are the best. We will come back for sure!!
Stayed in August 2022
Reviewed: 16 August 2022
Rafael
Spainthe beer was not cold enough. Freezers at the pool bar were old and damaged, couldn´t freeze beers limited availability for booking at restaurants kids pool sliders were under maintenance
AMAZING staff, always willing to help. They treat us so well! The food, the restaurants, the room space, the location, all was perferct. The gym was great and the highlight was the Rixy Club for the kids. My son loved and this gave us peace of mind (the staff were just FABULOUS). We loved the experience.
Stayed in August 2022
Reviewed: 15 August 2022
Rafal
Iraqhousekeeping
location and facilities
Stayed in August 2022
Reviewed: 14 August 2022
Badr
Saudi Arabiamissing of beach entertainments like water slides , ski.. etc
the restaurants and swimming pools
Stayed in August 2022
Reviewed: 13 August 2022
Katie
United Kingdomno real evening entertainment
lovely hotel. staff were wonderful.
Stayed in August 2022
Reviewed: 2 August 2022
Osher
IsraelOne word...perfect
Stayed in August 2022
Reviewed: 30 July 2022
Zee
Turkeyall restaurant were booked so we stick to the mediocre à la Turks buffet I don’t advice people even to loose their time on it after observation the left over food of the day was also there the next day under new decoration thé buffet sucks
the staff cleanness pool beach the pool staff The staying was great
Stayed in July 2022
Reviewed: 30 July 2022
Abbas
FranceNothing
Everything: staff, organization, location, club kids…etc Very nice for family with kids ++
Stayed in July 2022
Reviewed: 29 July 2022
Qais
United Arab EmiratesAmazing venue and friendly staff. They were quick to handle our requests. The pools and beach area are amazing.
Stayed in July 2022
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