The mattress was not comfortable

Location. Room size Room facilities On site parking Friendly staff

Stayed in September 2024

Some staff Food No working tv’s Huge lack of English and Arabic

Pool Gym Some staff Clean

Stayed in September 2024

Smell Staff language Rude staff General manager Boring food

Clean Pool Gym

Stayed in September 2024

TV or Cable channels are very bad and the staff responded they are under maintenance in the whole hotel. If you this is an important issue to you - then you might think for another hotel. No large seating areas in the hotel but it is is Ok.

Location of the hotel is excellent - near the airport, metro station (Al-Riqqa) and many restaurants are nearby. Facilities are ok but unfortunately, TV channels were very bad and a lot of channels are missing. Staff are excellent, very helpful and the room was very clean. Overall, it is an excellent value for money.

Stayed in September 2024

A bit strict about check out timings

Staff was responsible and respectful. Property location ks great.

Stayed in September 2024

None

It was great,

Stayed in September 2024

Wi fi

We opted to have external breakfast

Stayed in September 2024

Couldn't get to use the balcony because the door was locked and the hot water wasn't warm enough

Akshay Kumar,one of the house keepers was very passionate about his work

Stayed in September 2024

Accomodating staff

Stayed in August 2024

Coldness of room

Cleanliness

Stayed in September 2024

nothing

excellent

Stayed in September 2024

Smell Lack of English or basic level Arabic The overuse of bell boys Lack of food options and the breakfast the same everyday One dish change but not good.

Rooftop pool. Location Air con Clean

Stayed in September 2024

The smell when you open your hotel room window Staff don’t seem to know English or Arabic correctly

Air con Clean Rooftop pool Staff: specially Vijay from pool

Stayed in September 2024

Old school design but its fine for me

The best thing was it was clean per the location being very busy and mid center

Stayed in September 2024

Breakfast was very basic

Very clean and big up to the cleaning staff thank you for mr segan or segun who was in charge of our room 512 very respectful and kind and the room was very well cleaned everyday also the receptionist lady miss Kimberly always smiling and very very helpful thank you for having be so kind with us we really appreciate this two persons

Stayed in September 2024

It was excellent, except I kept hearing street noise coming in from the balcony...

Very clean , staff very friendly

Stayed in September 2024

Huge lack of English Huge lack of Arabic Shocked me. Lack of knowledge of the surrounding area As a 4 star hotel no. More like 3 star. They don’t mention it has a club inside the hotel. Also tip seems to be the only way things can be done or acted upon

Location is easy commute Very attentive Unless you don’t speak to staff they will blank you. Egyptian security guard - amazing guy’ helpful. Knowledgeable and always up for a laugh Rooftop pool. VIJAY! Vijay was a very good guy! Very friendly nice man. Respects women and honest guy. Management must to change, wrong arrogant people in charge apart from that. Reception! Kitchen, pool? Room service. All the staff are amazing! Koman I think his name room service amazing you!

Stayed in September 2024

everything was good specially the my room was very clean and thanks to @Kaugmat for a memorable setup on the room

Stayed in September 2024

Pool was small and deep, It shouldnt be more than 7 feet high

Its Right beside the Metro station, Breakfast was great, and I am impressed with lifeguard Mr Vijay(Sorry if forgetting the name) who guided me well throughout in swimming pool

Stayed in August 2024

Nothing special

Location

Stayed in August 2024

coffee in restaurant for breakfast is probably the worst I have ever had in any hotel and thank you to the staff to get me a decent coffee from the little shop in the lobby, again I cant understand why pool closed at 6pm just when more ppl would be using it as too hot earlier in the day

stayed here a few times,this my return to Asia as always have a stop over in Dubai,, room spotless again and again the cleaners are immaculate what they do, breakfast ok and good u can get eggs to order, pool was reopened .

Stayed in August 2024

safe didnt work and when fixed still had problems,, wasnt advised that the pool was closed for renovations and have complained before when it did open it was closed at 6pm the best part of the day to enjoy the pool,no one is going to use the pool during the day when its 50c , why on earth would you close the pool that early

have stayed a few times and was ok as its close to many restaurants and shops in the AL Rigga area, room was spotless and thank you to the cleaner guys there for their immaculate way the clean the room.

Stayed in July 2024

Noise from the street at night until very late at night. TV has not got many English channels apart from the news. Furniture and decor are rather dated.

the hotel was clean and ok to stay overnight. was a bit noisy at night though (noise coming from the busy street). Breakfast was good and the staff was friendly. Towels and bedding were good.

Stayed in August 2024

Poor breakfast

Stayed in August 2024