The room is quite darker than the photo, and the furniture is old.

Great location, nice variety of breakfast, spacious room, comfy bed, very quiet. The staff is responsive and always willing to help.

Stayed in March 2022

ok

Stayed in February 2022

old furniture

Stayed in December 2021

Ras

Excellente prestation et situation

Stayed in December 2021

Reception staff in the morning with no smiles and not flexible to sort it out a rate problem

Very good hotel, my 3rd stay there, always a very good experience in all aspects. Breakfast very good and a lot of choices. I did not stay 1 more night because of the price.

Stayed in December 2021

nice location, attentive personal

Stayed in December 2021

I booked a double bed. The hotel wasn't busy and I got given a twin.

The breakfast was excellent

Stayed in November 2021

Elena was delightful. Great staff!

Stayed in November 2021

nothing

all the amenities

Stayed in October 2021

very clean and big room, location close to the main street

Stayed in November 2021

Furniture was quite degraded. In room was super hot, even with any heating system stopped. They couldn't provide us a parking place on site, even we told at booking we need it, as we travel with a disabled person. For me this was rather a 3 star hotel.

Location to city center, food from the restaurant.

Stayed in October 2021

The staff didn't make me feel welcome. Not rude, but not particularly friendly either.

Location near to the main shopping street with restaurants and bars/cafes nearby, very clean, spacious room, large and very comfortable bed, it was possible to open the windows, bath tub. I had a great stay and would go again.

Stayed in October 2021

Nice hotel very close to Caldea and main street, very friendly staff and improved wifi coverage sin last time

Stayed in October 2021

Res. Tot bé.

En general tot.

Stayed in September 2024

It was raining and the water leaked inside the room

Big room. Excellent for a family

Stayed in August 2024

The people kept telling us that they had put on the A/C (25C in the room) but it never changed. Never even felt a fan in action. Very uncomfortable. They did change our room to a huge suite but it was just as warm. The hotel also accepts huge groups - they flooded the whole hotel.

Good location, easy parking (for a SMALL car) in the basement. Cost 20 Euros per night.

Stayed in June 2024

There was construction going on in the property and made for a loud morning when trying to sleep in; it was not mentioned in the booking. However, we would definitely stay there again 🤩

The room was spacious with 2 bedrooms and 2 bathrooms. The shower was nice and the rooms were very super clean. A great thing is an led lamp and camera stand for bloggers, menstrual point, bathroom hygiene products and drink at the reception 😎

Stayed in May 2024

Parking is expensive, 20 euros per day

Location, cleanliness, elevator and comfortable bed

Stayed in April 2024

Too cold in the room

Staff, Clean

Stayed in November 2023

The bed was old and the mattress had a whole and I couldn’t sleep well. Very very small parking and they charge €20 per day if they have availability.

The location was good.

Stayed in October 2023

not clean enough. Breakfast not very good

Room size

Stayed in July 2023

it felt like an upscale hostel. the doors did not close properly and there were a few things broken

great location, we had a family room which was perfect for our family of 3. and the air conditioning was amazing as it was hot in Andorra when we arrived

Stayed in July 2023

parking problem. no one reported this in advance. I had to spend an additional 1.5 hours looking for a free space in the nearest parking lots... the quality of the room does not match the price :(

clean hotel.

Stayed in January 2023

Never ever stay in EXE Prisma hotel If you expect to receive a 4-start service in this hotel, can forget about it. Firstly, they informed they have a parking lot in the hotel, but after arrival they just say sorry, the parking is full. So, we had to find the space somewhere else. Not to mention, parking + location was the main arguments in my decision to book the hotel. Secondly, 4star hotel should provide slippers and soap in the room, but those were missing. Soap finally received after our inquiry. Thirdly, if you expect to have toilet brush, please don’t. Your poops will remain on the WC surface, till the next room service. Some other minor fails – warnout furniture in the room, missing flooring elements, broken fan just in the middle of the drying kids hair, tried to charge us with 4 breakfast each time including my 2 years old, and 4 years old kids, bringing dirty towels. Have to emphasize on dirty towels – better check for the spots every time when you about to use so called fresh towel. The last, but not least, we checked-out 1 day prior, but never received the refund for the night we did not use. They offered the promo for our next stay, which will never happen. I will not get broke due to 150 EUR, hope the hotel will use my money wisely to improve their personnel clients-orientation and level of service.

Good location, pretty big room, 2 bathrooms in the room

Stayed in August 2022

no parking space, beds not that comfortable

spacious room, good location, good breakfast

Stayed in August 2022