Prat de la Creu, 15-25, AD500 Andorra la Vella, Andorra
#13 of 79 hotels in Andorra la Vella
Guests' ChoiceBased on 371 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.5
Facilities
9.1
Staff
9.3
Value for money
8.8
Free Wifi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We’re currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil, and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 27, 2024
Andrew
MongoliaPoor internet (later repaired)
Good size room
Stayed in September 2024
Reviewed: September 26, 2024
Margaret
United KingdomBreakfast was not great … staff very curt
Good location … suite was very spacious
Stayed in September 2024
Reviewed: September 22, 2024
Mgp
CroatiaEverything was okay.
I travelled with my husband and friends and we stayed in this hotel for only one night. ROOM: the room was very nice, very spacious and comfortable. The bathroom was also nice with lots of space for our things. BED: we had twin beds and they were huge and comfortable. The pillows were also comfortable. BREAKFAST: There was a good choice of different food, such as eggs, cold cuts, cheeses, pastries, even churros. The juices were also nice. SURROUNDINGS: the hotel is located in the city center and also has a garage which was important for us. It was very convenient for us. COMMUNICATION: All the staff were nice and helpful and made our stay comfortable. The wi-fi was also good.
Stayed in September 2024
Reviewed: September 22, 2024
Claire
United KingdomGreat location. Friendly Reception team. Comfortable room. Nice bar overlooking the river. Recommend.
Stayed in September 2024
Reviewed: September 20, 2024
Tzachi
IsraelRoom is a bit small
Modern and clean. Right at the center near the old city. Near the lobby you have the hotel breakfast option or a good coffee shop. Mostly great value for money.
Stayed in September 2024
Reviewed: September 17, 2024
Linda
SpainNothing really just could have had more variety in the bread department for breakfast. Staff very good. Tables kept clean.
The hotel is very well positioned for the town. Rooms spacious and very clean. Bathroom was ok shower needed attention but it was ok.
Stayed in September 2024
Reviewed: September 16, 2024
Afonso
PortugalSlow people in the front desk when we arrived at 22:30 in the night. We wanted to do the check in and sleep and the guy was there talking with other people taking a lot of time
Stayed in September 2024
Reviewed: September 16, 2024
James
United KingdomThe air conditioning did not work on the room, but luckily it was not too warm. The breakfast was a bit hit and miss in terms of quality.
The staff were friendly. The room was a good size with a very large bed and nice views. The fridge and complimentary water was a good touch. The spa was very relaxing. The choices in the breakfast buffet were varied and expansive.
Stayed in September 2024
Reviewed: September 15, 2024
Urs
LuxembourgNo possibility to reserve a parking and breakfast was probably to southern European for me (a little of sweets but not enough good quality local food like fresh vegetables).
Really nice location and well renovated room. Particularly amazing was the upgrade of the room which we received.
Stayed in September 2024
Reviewed: September 14, 2024
Erwin
FranceVery comfortable hotel with nice quiet room.
Stayed in September 2024
Reviewed: September 13, 2024
Judith
SpainThey haven't got the lifts issue right. At rush hour (breakfast/checking out time) one can be waiting for over 10 minutes to be able to get into one.
The size of the rooms; the comfortable beds; the specious bathroom and the superb restaurant
Stayed in September 2024
Reviewed: September 13, 2024
Manjusha
GermanyThe spa can be improved with some massage included.
This hotel is in the central location, so if you are reaching from Barcelona / Toulouse by bus, it is walkabale from the central bus stand, it takes 5-8 mins. The room was spacious, clean. The hotel has very peaceful ambience. All attractions in the city is nearby. Staff are very kind and the breakfast buffet is super.
Stayed in September 2024
Reviewed: September 13, 2024
Christine
United KingdomNothing we didn’t like
Great location and staff friendly and obliging. Breakfast delicious!
Stayed in September 2024
Reviewed: September 11, 2024
Marius-catalin
DenmarkThe room was big and if you come with family and want to be close, you have the option for a door between 2 rooms, transforming it into a small apartment. I liked that. At the parking, we had a very nice experience from the worker there called Pedro. He was very friendly and helpful with finding parking spots, even when the parking was full ;) 10/10 for Pedro if you get to share this review with him.
Stayed in August 2024
Reviewed: September 9, 2024
Ronald
NetherlandsLocation, breakfast, large rooms. Parking underneath the building which you can reach through the garage
Stayed in September 2024
Reviewed: September 7, 2024
Nuno
FranceAll good
Wifi, location, room size, aircon power.
Stayed in September 2024
Reviewed: September 5, 2024
Daniel
Netherlandsvery friendly and warm staff, incredible breakfast buffet with eggs prepared on the spot.
Stayed in September 2024
Reviewed: September 3, 2024
Yossef
IsraelBig clean room, good breakfast, great location.
Stayed in September 2024
Reviewed: September 3, 2024
Yafei
SwitzerlandIt would be perfect if a small pool or sauna could be created to help guests relax and enjoy their stay.
The hotel is located in the heart of the city, which is a few minutes away on foot from the National Bus Station. Our room is spacious, very clear and with a very big bed, in fact, two single beds together. The staff are friendly and willing to help.
Stayed in September 2024
Reviewed: August 31, 2024
David
United KingdomNothing
Well situated, excellent staff and service throughout, modern spacious rooms.
Stayed in August 2024
Reviewed: August 28, 2024
Jason
FranceVery minor stuff, but since I have to fill in something here: *Breakfast at 15 euros per day per person in no way worth it when there are bakeries 2-3 min walk away *Plastic wrapped paper cups in the bathroom is low-class for this kind of upscale hotel *Bed was large (California King) but for me only ok comfortable, a bit soft *TV is old and small LCD *Parking for cars is 16 euros per night
*Hotel has marble floors and walls everywhere, including in rooms, and is clean and modern - very nice look and feel *Reasonable Price for a 4-star - 125 euros per night w/o breakfast *Good location * Quiet even though downtown - my room was on the riverside so away from worst of traffic *Free parking for motorcycles maybe 20 meters away across from hotel *Air conditioned rooms (I had had 3 days of hotel in rooms without and in August, so especially appreciated this) *Staff are friendly and helpful * A dedicated loading and unloading zone in front of hotel *A clever wooden foldable bicycle rack in the entryway to hotel seems to welcome bicyclists to park their bike there (4 spaces total; sorry didn't take a pic)
Stayed in August 2024
Reviewed: August 27, 2024
David
SpainThe bed, it was like sleeping on boards
Breakfast excelant
Stayed in August 2024
Reviewed: August 27, 2024
Pollock
United States of AmericaGreat, central location, right next to the small river (at least in August). Great views. Great staff. Very comfortable accommodations.
Stayed in August 2024
Reviewed: August 27, 2024
Hayra
SpainNothing
All
Stayed in August 2024
Bowral, Australia
Taichung, Taiwan
Riga, Latvia
Sihanoukville, Cambodia
Grindelwald, Switzerland
Kempton Park, South Africa
Øksendalsøra, Norway
Borobudur, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content