1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I found the staff to be friendly and excellent in every way. When I went for breakfast in the morning, the server was already aware of my food intolerance issue. Brilliant communication, therefore, between reception and the breakfast room.
Negative section of review
The Dragon Hotel is really more of a B&B. I was there on a Friday. I'm beyond the age of looking for a loud music bar or nightclub on a Friday night. But when I returned to the hotel at about 10.20pm, I discovered that thhe hotel did not have a bar, where one could relax with a drink for an hour or two before retiring. I was also looking for somewhere to reat on the Friday evening. There was a Brasseries, which seemed to be attached to the hotel, though it may be independent of the hotel. But when I went there to check the menu, I was told it was closed. I don't know if this was just the Friday I was there, or every Friday. Whiile the hotel's central location is easy to get to, and near the railway station, I found that the traffic noise from early in the morning can interrupt sleep if one is a light sleeper.
Positive section of review
Location is great although there’s a main road which is quite noisy and is overlooked by certain rooms, friendly staff, good coffee, bar and mini shop in foyer.
Negative section of review
Room electric tripped, keycard had to be reprogrammed 3 times, bedside light didn’t work, window was filthy, buffet breakfast was edible but not great, all cheap produce.
Positive section of review
Beautiful view out of our suite, right near the arcades and lots of other attractions. Absolutely wonderful staff.
Negative section of review
The plug in the bathroom sink was stuck ‘plugged’ but wasn’t too much of a big deal as it’d drain by itself overtime. The carpet in front of the balcony doors was wet when we first checked in and didn’t dry out by the time we left - just a bit odd really but genuinely fab staff, fab value for money. Thankyou for having us!
Positive section of review
This was my 3rd time of staying here and would highly recommend this place to anyone absolutely loved it
Negative section of review
There’s nothing I didn’t like about it
Positive section of review
A very grand old hotel. Breakfast buffet was excellent. Location was very odd byconvenient.
Positive section of review
The host were very friendly and helpful. Not far from city and great value
Negative section of review
Didn’t have a hairdryer
Positive section of review
Comfortable bed, good off-road parking.
Negative section of review
Host could tell their guests in advance that the entrance to the property is at the rear. When I booked it clearly said check-in is at 6pm. When you enter the room there are (2) laminated signs one on the wall and one on the desk to make sure you can't miss it, telling you that check-in is between 4 to 6pm.. Why do that? When I told the host that the TV was on standby but the remote was not working.. She came into the room did something at the back of the TV and hey presto the remote was suddenly working.. When tried to turn it off with the remote, it would not work (when I asked her what she did she would not tell me). When I decided to make a hot drink I had a choice of 2, either Tetley tea bag or Coppichuno...no ordinary coffee.. The first thing I did was to give the cup a good wash because traces of Coppichuno was stuck to the inside (how the host failed to see the white residue of Coppichuno in a dark coloured cup is beyond me. The wooden floor is very nice but you can hear every movement made by the guest next-door.. For that reason didn't sleep very well so I checked out at 6am. (do not expect a cooked breakfast) the host told me the Council will not give her a license.
Positive section of review
Great hotel near Heathrow.
Positive section of review
Outside is well presented
Negative section of review
Our single room and bed even though we over paid for a double room
Weston-super-Mare, United Kingdom
Positive section of review
Prime location
Negative section of review
Where shall i start? It needs updating. Try the one percent things first like touching up scuffed paint, cleaning the walls in the bathroom in room 216, there were cobwebs, the mattress was like it had been used in a circus event, the hotel is in major need of renewal or your business will fail, GET THE LIFT WORKING, and it’s common curtesy to have a male porter assisting guests with heavy luggage not always dumping that on a female member of staff. ALSO evidence of vaping in the lounge I found some filthy persons used vape coil sitting on the window ledge! There was no value for money, I feel for the staff who are clearly understaffed and trying their best but clearly the issues come from higher up. Remember a fish rots from the head down!