1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Nothing, I have booked lots of trips with yourselves and have never seen any hotel in such a mess and the smell of mould. I'm absolutely disgusted that we had to pay for this, booking.com should at least offer some compensation.
Negative section of review
Rooms were disgusting toilet bowl full of limescale, stains all over the carpet and walls, and whole place smelt of damp and mould none of the rooms were like those advertised and unfortunately we had no other choice than to stay as all the family were staying there to attend a family wedding nearby. Would never stay again or recommend it to anyone.
Positive section of review
Unbeatable stay in London! We couldn't have asked for a better experience. The apartment was modern, comfortable, and thoughtfully designed.
Positive section of review
No breakfast, it was a suite. The location was very handy to train, bus and shops. The place was clean and spacious, but.......
Negative section of review
Turned on the kitchen sink tap and an immediate flood in the under sink cupboard out onto our feet. The plumbing had not been connected. Parts were missing. The shower had no hot water no matter how long we ran it. The toilet tank dripped continuously onto the floor. It turned out that we were the first guests after 'renovation' and none of the plumbing was functional. When the host was alerted he got a plumber who fixed the sink and jerry-rigged the shower so that there was hot water. Still another plumber came to fix the toilet tank. Meanwhile, one day of our holiday was pretty well lost to the front door malfunctioning. Someone had to be inside to let the other one in, also the guests in other flats. Then that was fixed. It appeared that our host was the owner of many (or all?) of the flats in the building. He generously offered to refund half our rental fee. But we have not seen the money and a month has gone by, hence this negative report.
Positive section of review
We had a warm welcome from the staff and customers. Neil went above and beyond to help me with my quest. Would highly recommend.
Positive section of review
The little extras, the great design of room, Thoughtful little things, loved that I couldn't hear noise, breakfast
Negative section of review
Duvet didn't match the quilt cover for size
Positive section of review
The location is perfect. Very near to the major attractions.
Negative section of review
The bathroom didn't meet my expectation. Many of them had spilled water around and were messy. Other than that, everything was fine.
Positive section of review
Liked the room, the reception staff, the central location.
Negative section of review
Disappointed with breakfast arrangements on this occasion. As a less mobile guest the walk to new dining room in rain was arduous and inconvenient. The hot portions of breakfast were for the most part, cold or Luke warm, not very appetising. Such a shame
Positive section of review
Great location, clean room and easy access to the room.
Negative section of review
I just didn’t know there’s no cleaning on the second day but no problem for us.
Positive section of review
2 nd time for us exceptional service
Positive section of review
Location
Negative section of review
On a really busy street lots of noise 24hr shop and people round all times of night
