1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We always stay at this hotel and have always found the staff excellent and very welcoming. The rooms we have stayed in, in the past have also been very clean and comfortable. The positioning of the hotel is also excellent.
Negative section of review
The only complaint we have was that the room we were allocated was very dusty and honest did not look like it had been cleaned in a while.
Positive section of review
Spacious, clean, nicely furnished and well-equipped apartment. Very relaxing ambiance too. Excellent location being close to Oakham centre. The host very friendly and accommodating.
Negative section of review
N/A
Positive section of review
The room was a good size, clean with roomy bathroom. The little extra were a nice touch free drinks in foyer. Nice hotel in a hood location.
Positive section of review
Location is convenient, very close to train station and easy access to city centre. Flat is pleasant and spacious.
Negative section of review
The flat was advertised as non-smoking, however, upon arrival there was an overwhelming smell of smoke in the property, especially the living room. We had to move several furniture items (chairs etc) to the balcony, and use air freshening sprays whenever we had to be in the living room. So we barely managed to make use of that space as a family, staying mainly in the bedrooms. One of us is allergic to dust and had a hard time sleeping. Luckily the weather was good so we spent most of the time outdoors. We contacted the host immediately upon arrival to make him aware of the situation, and also some other minor issues we spotted (which didn't affect our stay). Although he was apologetic, at no point were we offered a solution. On the first day we thought the smell was just in the air, but after the first night we realised the smell was ingrained in some of the furniture. So I messaged the host again to explain we had to move some items to the balcony, again he merely acknowledged our actions. Fair enough, I didn't ask for anything specific, but I didn't know what might be possible, and I'd have expected a little more proactivity from the host as well. They said they'd have the place deep cleaned after we left, which may well be the case but didn't change the unpleasantness of our stay. Also unclear on why the flat was not deep cleaned before, I cannot believe that the smell went unnoticed... it was still there after we left, albeit fainter after furniture being aired out for days, and a whole bottle of air / fabric freshener. We even considered terminating our stay after the first night, however, at such short notice we couldn't find anything else available within our budget... A shame since we were really looking forward for that stay.
Positive section of review
The staff were amazing and the locality was beautiful
Negative section of review
The pod was small you couldn’t sit down any where, the beds had no bedding just plastic sheeting. The bunks were not made for adults sleeping above you. The showers needed updating
Positive section of review
Friendly and helpful staff. Comfortable room.
Negative section of review
N/s
Brighton & Hove, United Kingdom
Positive section of review
The view
Negative section of review
Nothing
Positive section of review
Location
Negative section of review
Hotel needs a refurbishment
Positive section of review
Perfect
Negative section of review
Cosy