1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Fourth time I've stayed here in the past year, in fact now if I need to be in Eastbourne I will not stay anywhere other than here: since my first visit in July 2023, I've planned all my subsequent trips around when the Pilot Inn had accommodation available. Location is brilliant, food is great, staff are polite, rooms are nice.
Negative section of review
It's really hard to put anything in this "What didn't you like?" box when there was basically nothing I disliked. Oh, must admit I've got in the habit of bringing my own loo roll, because what's provided is like sandpaper: this would literally be my only complaint, and I've had the same issue elsewhere, so maybe it's just me? My companion last year didn't have a problem, and she is really fussy!
Twynholm, United Kingdom
Positive section of review
Excellent location, lovely sauna and hot tub, lovely kitchen and utensils, cups and plates, garden clean and tidy, bed very comfortable
Negative section of review
Water pressure in shower low, lighting in bathroom limited near wash basin, and lounge main lighting poor foor table, noise at times from other parts of building, settee was uncomfortable - a bit tired looking
Newcastle upon Tyne, United Kingdom
Positive section of review
Fantastic little hotel right in the centre of town clean comfortable and excellent value Will definitely stay again
Negative section of review
Nothing
Positive section of review
Great location. Good quality breakfast included. Bathroom was clean.
Negative section of review
Room was very small considering the price. Room was not very clean - big build up of dust around the edges of the room and between bed side table.
Saint Helier Jersey, United Kingdom
Positive section of review
breakfast was very good & very friendly staff
Negative section of review
The shower in our room
Holland-on-Sea, United Kingdom
Positive section of review
The space and being right opposite the beach.0
Negative section of review
Needed a larger bed in master bedroom.
East Grinstead, United Kingdom
Positive section of review
Very clean and Modern
Negative section of review
The long walk to the room
Positive section of review
Location and staff
Negative section of review
General state of room was poor, in need of new carpet, decoration very tired.
Positive section of review
Fabulous bed .
Negative section of review
Nothing .
Positive section of review
Location
Negative section of review
Temperature