1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The waitress at breakfast was a delight, Very pleasant and accommodating. Unfortunately some of the breakfast was dry due to being overcooked or left to one side, which spoiled the experience. There weren't any Decaf tea bags in the room but the receptionist found some for me in the onsite bar. We felt a little let down that the on site bar didn't do any food in the evening apart from pizza, which meant that we had to go further afield for something to eat.
Negative section of review
Breakfast unfortunately not as good as expected.
Positive section of review
I stayed at the hotel as I was taking part in the London Marathon. I was extremely shocked to find out on arrival they would not be serving breakfast before 8, and there was no porridge on offer. Because most of the guest were heading to the marathon starting point early, we were offered a token gesture of a banana, apple and energy bar. Totally not substantial for the marathon.
Negative section of review
I was charged for the complimentary drinks.
Positive section of review
Great location in a wider city centre in a walking distance from the Tower bridge! We had some improvement ideas, every request was appropriatelly handeled in a timely manner.
Positive section of review
Small room, designed well, nice feel & multiple lovely features including coffee machine. The staff were helpful. Excellent location and has value for money there.
Negative section of review
Their payment card machine functionality wasn’t right I suppose resulted in them proceeding to deactivate my room key. Strange indeed as my account was charged but promised invoice never arrived. I suppose happens but rare indeed. Overall reception lady was very helpful but other staff made me uncomfortable such as letting me into the room with a form of emergency entry without issuing functional key-card all felt not right indeed especially as at the same time similar happened to other guests perhaps the system might function linking key-cards I suppose.
Positive section of review
Very welcoming staff. Room was spotless, bed was really comfortable. Didn’t eat at the hotel so can’t comment. Location was ideal for the venue we attended.
Negative section of review
Nothing
Positive section of review
The location was excellent room size was good for London clean and the breakfast was also very good
Negative section of review
When staying for 2 nights the amenities in the room didn’t get topped up which was very disappointing We had to call to get them sorted
Positive section of review
Was clean,comfortable, and very good value for the money. Would definitely recommend it.
Positive section of review
I loved it. Excellent. Actually got upgraded.
Negative section of review
I was gutted as it was a birthday treat and try as I might I couldn’t get booked into the spa area, which was the main reason for the stay
Positive section of review
Clean. Really lovely receptionist.
Negative section of review
No window
Positive section of review
Nice people and place
Negative section of review
Room ceiling was leaking Bar service terrible - (Cans of strongbow no draught)
