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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We had a really great time in a room with a fabulous view of the city. The staff were exceptional, very welcoming, friendly, attentive and cheerful. Special mention to Singh on the front desk and Rohit who had a fabulous smile. Food was delicious and very nicely presented. Hotel is ideally situated for walking into Bath and close to the Royal Crescent and The Circus. Would highly recommend this hotel
Negative section of review
The pillows were a little hard.
Positive section of review
It was clean and had all amenities needed. It was good value for money and parking on site was a real bonus. The communal kitchen was clean and tea/coffee and milk was provided. There was a fridge to put your food and a microwave if you need it. There is a tv area and a small lounge (no tv in room). It was easy to call the staff to gain access key. Good wi-fi.
Negative section of review
There were a couple of things that could be improved. Firstly, it was on a main road, at the front and ground floor. There were NO net curtains for privacy so I had to close the night curtains and use the lights from 3pm arrival or I felt like I was on display. Secondly, it was freezing in the room and the only working radiator was a small towel rail. I tried to turn up the radiator but it didn’t come on. Luckily, there was another single bed so I slept under two duvets. There is NO soundproofing at all and floors really creak. There was a couple in a room near mine who were very noisy and I think she must have seen a spider or something as at 8am I was woken to loud screaming and jumping around! No safe available so brought a lockable case to hide belongings. Someone left the back door open a couple of times and the back gate wasn’t locked so could have been more secure.
Positive section of review
Travelled with two friends and we booked a family room, on the 4th floor. Four decent sized single beds, good sized room. Location was excellent as was the breakfast, plenty of choice and help yourself.
Negative section of review
Decent bathroom good size shower, but sometimes the water temperature was difficult to regulate. More coat hangers would be a bonus and coat hooks on the back of room door would be useful.
Positive section of review
Great facilities, spacious, well located, useful local information provided, good secure car park and very receptive, helpful staff. Good local pub restaurants in the area and lots to see.
Negative section of review
Out first apartment hadn't been processed at all after the last guest when we got there, although we were instantly upgraded to one that was by Victoria, who was very helpful and rather mortified and concerned as to what had happened to the cleaner. It didn't spoil our stay as it was all resolved within minutes. The replacement was absolutely spotless, except for under the bed which was dusty. Heating controls were difficult to work out, although hosts indicated to call to get instructions, most guests don't like to, The area as a whole isn't great for wi-fi and a q-reader is needed to get the apartment information, but once we'd overcome the initial difficulties logging into the apartment wi-fi, all was fine. The apartment key system relies on a number fob - I hope the number gets changed after every guest as otherwise, it will only be a matter of time before an observant and determined visitor gains unauthorized access.
Brighton & Hove, United Kingdom
Positive section of review
Staff were amazing . I have anxiety and can't sit in the dining room although they dont oom service they bought all out meals up . Excellent service food fantastic .
Negative section of review
Nothing !
Positive section of review
The Chalet was very clean and comfortable. Everything you needed for a home from home stay. Close to all amenities and a good base to explore the local areas.
Positive section of review
The staff were absolutely exceptional - from the ladies on the front desk to the chefs in the kitchen. Absolutely impeccable service and so friendly.
Negative section of review
Literally the only issue was that the cold water wasn’t very cold and the deluxe room was 2 single beds pushed together.
Positive section of review
Lovely modern house, no issues what so ever. Very clean and tidy! Host was very helpful, highly recommended 5*
Positive section of review
Comfortable bed. Quiet location.
Negative section of review
Tv didn't work (resolved later). Woken early daily by garage door being opened. Limited kitchen facilities. Bathroom is downstairs and was always cold. Accidental damage deposit of £300 seems excessive when our 4 night stay didn't cost much more than this. Think it would deter some people from booking as we thought twice about it before booking.
Positive section of review
It was handy for the amenities.
Negative section of review
The duvet cover had not been ironed, The bed was very low down and difficult to get-out off. It was on the top floor because we are pensioners it was a bit hard going.
