1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Stoke on Trent, United Kingdom
Positive section of review
The room was perfect and immaculately prepared with a lovely selection of tea and coffee, milk satchets even include oat! Bed was great and very comfy! Shower was fabulous and the bathroom also immaculate! The friendly dogs and cat are a bonus!
Negative section of review
There was nothing about my stay I did not like.
Positive section of review
Great place with lovely staff, breakfast, customer service and location. We could absolutely stay there again if we ever go back to London. Absolutely lovely.
Grindleford Bridge, United Kingdom
Positive section of review
The hotel is in a peaceful setting. On the first morning, lots of options were offered at breakfast and our order was just as asked for and delicious.
Negative section of review
When we arrived, we went to the bar area but it felt very much like we were intruding on a private family function as the staff had their family there all evening. The room was very disappointing . We stayed in Room 7 at the top of the stairs. The view of the valley was completely obscured by the condensation on the rotten windows. We were unable to see out for the whole stay. The bed was very low and hard. Breakfast on the second morning was a complete contrast to the first. We asked for the same options we had had the day before but everything was wrong on both my and my partner's plates. My partner ordered a breakfast with bacon and no sausage. On the table behind us, a lady had her breakfast delivered before ours and complained that she was vegetarian and had been served 2 sausages on hers. It was taken away and brought back, then our breakfasts arrived a couple of minutes later - with 2 sausages on my partner's plate! You couldn't help but wonder if the 2 sausages had just been given a new home instead of the bin !! There were several other things wrong and it just felt as if the kitchen couldn't be bothered with customers that day. Such a shame when the first day had been so lovely.
Positive section of review
Breakfast was excellent so much choice. from fresh fruit cereals juices yogurts and lovely cooked breakfast
Positive section of review
Breakfast great - really big choice and very tasty
Positive section of review
Enjoyed my stay really thank you come again
Positive section of review
Very clean and great location
Negative section of review
Very noisy (situated on first floor above function room)
Positive section of review
Everything is excellent
Negative section of review
The room arrangement
Positive section of review
Modern Mostly clean
Negative section of review
Awful mattreses
Positive section of review
Staff were great
Negative section of review
Room design. Beautiful but it took me five minutes to find the black light switch on a dark grey wall. The hairdryer was covered in sticky gunk, the sink was a bit blocked, a fuse had tripped so no power points worked. The latter issue was fixed in minutes.