1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Very impressed with the facilities. Stayed in the Queen room with a disabled companion and provisions were excellent. Plenty of room and walk in wet room. Staff were helpful and attentive.
Positive section of review
The accommodation was spotless, Helen was fantastic with showing us where everything was and booking airport transfers. Friendly and welcoming, couldn't recommend more.
Positive section of review
Location, presentation, room, staff, breakfast. Nothing not to like
Negative section of review
Couldn’t fault the property in any way
Positive section of review
The staff were chatty and friendly, the hotel was immaculate!
Negative section of review
There wasn’t anything I didn’t like about the hotel, it was a very nice stay.
Positive section of review
The sea view from our room and a hallway to the bedroom
Negative section of review
The bed was in the wrong position so we’re looking at the wall instead out of the doors to the sea. No taps on the bath to able to fill the bath
Positive section of review
Beds were comfy & that's about it
Negative section of review
The receptionist when we checked in tried to scam us first by asking to pay again & then asking for £100 cash also so I had to raise complaint about it asking for the manager & complaining to booking.com about her for her to let us check in an awful person! Morning receptionist was lovely,the rooms weren't the cleanest with a few bodily fluids left uncleaned(see pics) the toilet was broke & didn't flush battery cover missing from remote just not kept very well
Pateley Bridge, United Kingdom
Positive section of review
the breakfast was the best ever
Negative section of review
was a little bit noisy at night with the traffic
Positive section of review
Friendly helpful service
Positive section of review
It’s spaciousness
Negative section of review
The access from the road was difficult when following another vehicle and having to wait for the gate pole.
Positive section of review
Location
Negative section of review
Flat in some areas is a bit tiered, and could do with a bit update.