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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Very high standard, nice touch with a welcome basket. At the end of the road is a green grassed area where you can walk, ideal for our dog, next to the Quay. Castle in the air pub nearby, dog and people friendly. Great nights sleep.
Negative section of review
Having to leave.
Positive section of review
The location was definitely a great bonus and the Starbucks downstairs was also pretty good. The pool was also a plus as it was cold outside and it was a great way to end the evening after a cold day.
Negative section of review
The breakfast wasn’t very fresh and seemed rushed. Wouldn’t choose the breakfast option if I was to stay there again.
Positive section of review
This Victorian hotel has been beautifully renovated. Our room was very spacious and comfortable, and the sea view was spectacular. Breakfast in the hotel bistro was also excellent.
Negative section of review
It's a pity that there are no free or reduced fee parking options for guests
Positive section of review
Everything was perfect - the accommodation and location were brilliant for me and the fact that you got to look out onto a beautiful garden made it even better!!!
Positive section of review
Friendly man/ they checked me in. Lovely woman greeted us for breakfast. She realised we had a dog so fussed us and the dog! Good parking. Good breakfast.
Negative section of review
Room clean but cold. Bathroom was hot but no heating in the room Had to ask for towels 3 times. Wanted to Get room service at 11.30 at night. No one picked up.
Positive section of review
The food was lovely with a view overlooking the water, both for dinner and breakfast. Staff were friendly. Lovely powerful shower and a nice big room.
Negative section of review
The furniture in the room was really cheap and nasty. The room also needed to be updated, including the bathroom. Lifts were not always working which was not helpful for our 86 year old mother and 88 year old stepfather!
Positive section of review
Comfortable. Quiet location. Firm mattress and clean sheets. Easy access with key safe code. Five min walk from Elephant & Castle tube.
Negative section of review
Unpleasant shower with mould and mildew. Apartment is on third floor up steep stairs. Drinking glasses were dirty.
Clifton Hampden, United Kingdom
Positive section of review
Great location, comfortable room and friendly service at breakfast. Would definitely stay here again.
Negative section of review
My room had step stairs going down into it from the entrance door which would not suit anyone with a fear of stairs or challenged mobility.
Positive section of review
The breakfast was nice and the hotel was very safe
Negative section of review
The shower wasn't hot enough
Positive section of review
Location is excellent, staff friendly and helpful