1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
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Positive section of review
Staff were really friendly, couldn't be more helpful in telling us about local places to go etc. Great little shop on site for forgotten toiletries. Perfect cabin, really sound proof we barely heard the thundering wind around us. Hot tub was nice and it was lovely to spend some much needed time away after our wedding. We would defo come back!
Negative section of review
More milk, us English like our tea :D
Positive section of review
Having attended before we were not disappointed. We were part of a larger group meeting together for a reunion weekend. The staff were helpful personable and friendly. Nothing seemed to be 'too much' trouble. Particular mention to the duty manager Kyle, who seemed to go out of his way to make it work for so many of us to be together.
Negative section of review
Perhaps a more 'relaxed' room or lounge would have been helpful and the 'rule' for not moving chairs was awkward as this was a large party with the whole purpose of being together to sit and talk. Although provision was made for us in the bar it was dominated by large screen sport programme, and not particularly comfortable for conversation. However, I do accept that this is primarily a sport and leisure facility - so not necessarily appropriate for such gatherings.
Stansted Mountfitchet, United Kingdom
Positive section of review
Lovely and comfy hotel - very easy to get to the airport with just a few minutes walk. Staff were so friendly and accommodating for me and my little boy. Thank you and we will definitely return :)
Negative section of review
Prices were pretty high for food - but I guess thats just the standard rate in a hotel airport - the kids menu could be expanded a little.
Positive section of review
Great staff - gave us free bottled water for our baby as they’re weren’t sure if the tap water was drinkable. Nicely decorated. Breakfast in the morning was nice and staff were lovely.
Negative section of review
Strong smell of sewage in our room. Bathroom had some mould on the ceiling and in the shower, and toilet paper was half empty roll left from last guest. Bedsheets had marks on and bed itself was very lumpy - springs clearly felt through the mattress. Had to put the duvet from the cot bed on top of it to be able to have any sort of sleep. Room also very hot and kitchen extractor fan right next to the window was loud. Sounds of TV for adjoining room very loud.
Positive section of review
Food amazing! Bar staff were outstanding...very efficient and kind!
Negative section of review
Reception staff on arrival was not very nice at all....I was unaware to have licence or passport on me for ID I will In future, had no interest in guests and not very helpful.... However lovely fello on reception that Pm couldn't do enough was really helping excellent communication skills as again different girl in the morning at check out was sooooo nice , very helpful and very kind .
Positive section of review
Wonderful place, nice rooms, very professional and friendly staff
Positive section of review
Location was great for what we needed. Beds were comfortable.
Negative section of review
The shower screen was broken so couldn't have a shower, room was quite cold.
Positive section of review
Large comfy bed, balcony, powerful hot shower, spa bath
Negative section of review
Tired and in need of updating in places, great for 1 night
Positive section of review
Everything was firstclass
Negative section of review
Wouldn't change anything
Positive section of review
the staff very friendly
Negative section of review
Age of property