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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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Newcastle upon Tyne, United Kingdom
Positive section of review
We stayed in the historical room 307. Perfect location! Everything was a short walk away. Beautiful lobby/bar area with a lovely outdoor seating area - it is very impressive walking in. Very comfortable, huge bed with good pillows in a quiet room. In other hotels, you can often hear everything going on in the next room/across the hall/doors slamming, etc. but we had no issues with that here, it was ideal. It was my boyfriends birthday and the hotel staff had left balloons, sweets, and a card for him (at no extra cost) which was so sweet and much appreciated. 12pm check out is generous. Good shower with very nice soap/shower gel. I will 100% stay here again and would definitely recommend it.
Negative section of review
Room was smaller than expected, and could be cleaner - I noticed some dirt on the chair and sink. I would have liked bottled water and glass/ceramic cups in the room as opposed to the paper ones provided. No cooked breakfast, which is a shame as the downstairs area is beautiful and it would’ve been nice to have breakfast there. No on site parking - we used dean street which is a short 5 minute walk away. No wardrobe - clothes can be hung on a rail. While the downstairs area is very impressive, the rooms lacked the same ‘wow factor’ and felt a bit basic in comparison. However, while the room lacked in flair, it exceeded in comfort and quietness. None of these issues would stop me returning, as I had a very comfortable and enjoyable stay, if there were just some slight adjustments/more attention to detail, the room could be perfect and better reflect value for money.
Positive section of review
I loved the space and the high ceilings. The decor was minimalist and clean bathroom and bathtub were beautiful and functioned well. Hosts were lovely and very helpful with local tips. Heating system was great and access to and from Building added to feeling safe in an unfamiliar area.
Negative section of review
Cooking and eating utensils. We had no plates or and only one or 2 cups between 3 guests.
Positive section of review
Location was great, very clean, decorated beautifully, nice toiletries, comfy beds, easy to use, easy to access.
Negative section of review
That the windows don’t open but that’s really all I can say. There is a fan provided
Positive section of review
Stunning attention to detail, welcoming & absolutely beautiful The room decor is inspired & individual
Positive section of review
Friendly staff at reception. Common areas were decorated reasonably. Grounds were presented pretty well.
Negative section of review
- The fitness centre is excellent, but you have to pay extra, even as a guest. Even for just pre 10am and post 5pm. What nonsense; and such a lost opportunity to engage any resident. - Pretty average service in the bars and restaurants. Soft drink choices were very average too. There is so much that they could have offered, but their range of choices was weak at best. - My room was not cleaned/made up on the second night. I was offered a discount, but only once I asked, which I had to do in person as the phone in my room was also broken. It turns out that daily room cleaning is by request, not a standard. Really? No information to explain this was evident; and the reception staff did not know this either. - My room was fine, but tired. - EV chargers did not all work and were used by people parking and not charging. Only 3 too.
Positive section of review
Alison was a lovely host, accommodation was a very high standard and the buffet breakfast was excellent.
Negative section of review
All was fine!
Positive section of review
Very nice looking hotel situated across from the river that can be seen from the window.
Negative section of review
The pillows suppied were uncomfortable. They were solid, compressed down. I normally take my own pillow because this is a problem with many hotels.
Positive section of review
Very good location, nice and clean hotel, very good breakfast. Near a tube.
Positive section of review
The location was great and breakfast was very good.
Negative section of review
There was nothing I didn’t like about our stay at this hotel.
Positive section of review
Location
Negative section of review
Floor wasn’t clean and kichen floor had small houles in it. A window was difficult to shut and the used condom was on the window stain. No towel/towelpaper in the kichen. Washing mashine wasn’t emptied.