1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
A spacious en-suite ground-floor double room near the reception. Key card access to both room and hotel. Tactile number on door room. Carpeted room. Good speed free WiFi. Several plug sockets in room. Large comfy double bed with bed sheets, pillows and thick duvet. Bath towels included in room. Large en-suite bathroom with toilet paper, hand soap, good shower with hot water and good power. Rubbish bin in room and bathroom. Free tea-coffee, plus sugar, milk and small chocolate bars. Ocasionally, free orange juice is offered. Room cleaned daily. Desk in room by radiator. Large windows giving nice views, large curtains to cover windows. Comfy armchair in room. Vegan/vegitarian breakfast available for a fee, also restaurant for evening meals. Located reasonably close to Norwich train station. Walking distance to some shops and eateries.
Negative section of review
Several steps to reach entrance to hotel. Staff not offten available for service, often had to wait for staff to appear. Took a long time to get extra toilet paper, etc. Breakfast is served and finishes very early, between 7 and 9.30 in the morning.
Positive section of review
I was feeling abit dubious after reading the reviews however, on arrival I decided to upgrade to a sea view room and I was pleasantly surprised. The room was spacious, it was clean and the staff were amazing! No complaints here what so ever. Me and my daughter had a brilliant stay & we will be back
Negative section of review
The Wi-Fi wouldn’t connect to the tele so we were stuck with freeview but it didn’t effect our stay
Positive section of review
The host was extremely helpful at all times. Very pleasant to deal with and their communication was quick, helpful and friendly.
Negative section of review
The pillows were more on the soft side for me, however with the cushions available, it provided the adequate level of comfort required.
Positive section of review
check in good, good position and easy to park. Very good breakfast and friendly staff
Negative section of review
nothing
Positive section of review
Room was like new. Spacious, with a wet room shower. Very quiet location.
Negative section of review
Nothing
Positive section of review
It was in a great location and the room was nicely decorated
Negative section of review
The fire alarm went off and there was no support from staff or any safety measures, it caused a lot of anxiety, lack of sleep due to stress and just overall feeling of uncomfortable as we didn’t know if we were safe or not. The restaurant next door said the fire alarm always goes off which is not ideal or safe. This is an extreme issue that needs to be tackled incase there was an emergency.
Positive section of review
Small hotel, but really good service
Positive section of review
The building and grounds where nice
Negative section of review
Terrible food, room stank of cigarette smoke, mostly unfriendly staff. Bar poorly kept
Positive section of review
Very clean and comfortable
Negative section of review
Nothing
Positive section of review
Clean
Negative section of review
A good location, good parking availability, friendly administration