Hotels with Pools in Al Lusaylī

- service from the hotel staff was incredible and always on hand for anything - free minibar (not mentioned on booking) - beach club was amazing - tent was cosy and cute above expectations on aesthetic - early and late check out was a bonus - friendly atmosphere - cleanliness of tent and shared toilets/showers was 10/10 - staff took care of our belongings and collected them while we were at the pool - value for money - comfort

Cleanness

It was very nice

Mohammed the Checkin clerk and awesome customer service follow up

Excellent property, attention to detail is commendable! I very much recommend booking this place. Location is safe, accessible and surrounded by amenities

I like hospitality, especially from the receptionist Surya. Thanks for everything.

Nothing! I had to beg to enter the property with my family and kids, was on the street in the early parts of the morning becoz i couldnt get hold of the atent . The things wasn't working safety was horrible. I pd for 2 nights 3 days and was forced to leave after the1st night due to safety as the guards had my password for entrance to my door, the appliances wasn't working. No hot water. Worse stay ever. I did report it immediately to the agent and to bookings.com and I was promised a refund and all of a sudden I was told there is no refund after the 3rd .

From the arrival till checkout the whole staff was very friendly and attentive. The pool is really nice and the overall look of the resort is very appealing. Also, everything was clean and working!

How can you just describe in few words when you found your SOUL PLACE? This place is just amazing, beautiful beduin suite with full privacy and absolutely georgous view. But what is making this place different than any other places are people..staff. The atmoshere they were able to create is incredible. You literally feel like you are at home with your own family and friends. I feel I have to mention all of them who made our staying so great that we will be definitely back with our kids. It all starts with Mr. Tom, GM, who welcome you personally immediately after you step into the building. Our staying was whole time surrounded by Mr. Soshan, funny, nice and highly professional front desk magician who always answered all off our questions. Also Mr. Michael who is your guide through all the activities in the desert has high knowledges about everything around you. Last not least is the restaurant and everybody who works there. Everything in the kitchen is under the control of THE CHEF Mr. Piotr. Beginning the huge variety of the breakfast through the whole until the late hours he will the ANYTHING to make you and your family happy. We had a great chicken terrine with truffle sauce and the best beef wagyu carpaccio we ever ate (even the one in Tokyo was not better). And waiters and their manager made us feel like we are the only and the most important guests in whole resort. I jave the Gluteb intollerance and they really did a hard job to make me feel that I have the same options as others. The manager Mr.Prokash and his team were so nice and naturally helpful . We never expirienced that before. Mr. Remy was always coming and just asking how we are doing. Mr. Anjal, Mr. Dushan, Mr. Jorl and Mrs. Swarnali knew our names and what ate last timr and offered always something what would might be similar style as we liked before. They even stay longer than regular opening hours of the restaurant jist zi let us finish our drinks..

We had a comfortable stay. The host is very nice and caring. He did his best to make us feel comfortable in the apartment, and made some arrangements for our additional requests. Very beautiful carpet and small table in the living room - they add up charm to the room. The building looks fresh and new, it's very nice. We also liked that there were all the necessary consumables provided, including dish washing liquid, laundry detergent, etc.