Get the celebrity treatment with world-class service at Cayena-Caracas

Offering an outdoor pool and a restaurant, Cayena-Caracas is a gorgeous, modern hotel located in Caracas. It boasts excellent views of the city and El Avila Mountain. The elegant neo-clasical rooms are equipped with exquisite Italian bed linens; an espresso coffee machine and luxury toiletries. The popular Centro San Ignacio Shopping Centre, which offers a variety of shops and restaurants, is just 1 km from Cayena-Caracas. Country Club Golf Course can be reached in a 5-minute walk. The city’s historic centre is just 10 minutes away by car, while Simon Bolivar International Airport is a 30-minute drive from the hotel.

Couples particularly like the location — they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.7)

Breakfast info

Continental, Italian, Vegetarian, Gluten-free, American

Free parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
1 extra-large double bed
1 large double bed
1 extra-large double bed
2 single beds
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.8
Facilities
9.5
Cleanliness
9.8
Comfort
9.8
Value for money
9.0
Location
9.7
Free WiFi
10
High score for Caracas
Select topics to read reviews:

Guests who stayed here loved

  • Diego
    United States United States
    It would be easier to write what I did not like about this property. Which is basically nothing. It is a beautiful extremely secure safe hotel. Caracas is not tourist, friendly but this hotel will make your stay in Caracas feel like a normal...
  • Spadaro
    Venezuela Venezuela
    Todo, maravilloso. 5 estrellas quedaron cortas. El desayuno excelente, la atencion maravillosa, la habitacion impecable.
  • Gisela
    United States United States
    Wonderful place , staff and location. Top security.

Hotel surroundings

Restaurants
1 restaurant on site

  • Sereno
    • Cuisine
      International
    • Open for
      Breakfast • Brunch • Lunch • Dinner • High tea • Cocktail hour
    • Ambiance
      Family friendly • Traditional • Modern
    • Dietary options
      Vegetarian

Facilities of Cayena-Caracas
Great facilities! Review score, 9.5

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Restaurant
  • Non-smoking rooms
  • Facilities for disabled guests
  • Fitness centre
  • Bar
  • Breakfast
Bathroom
  • Slippers
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Alarm clock
Outdoors
  • Outdoor furniture
  • Terrace
  • Garden
Living Area
  • Desk
Media & Technology
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
  • Valet parking
  • Parking garage
  • Accessible parking
Reception services
  • Invoice provided
  • Concierge service
  • Luggage storage
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Interconnected room(s) available
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Outdoor swimming pool
Free!
  • Open all year
  • Heated pool
  • Shallow end
  • Pool/beach towels
  • Sun loungers or beach chairs
Wellness
  • Yoga classes
  • Spa facilities
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
Languages spoken
  • English
  • Spanish

House rules
Cayena-Caracas takes special requests - add in the next step!

Check-in
From 15:00 to 16:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 12:00 to 12:30
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children older than 1 year are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

1 - 3 years
Cot upon request
Free
12+ years
Extra bed upon request
US$116 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Need-to-know information for guests at this property

For Venezuelan citizens: all non-refundable and prepaid reservations, no-shows or any other cancellation charge will be deducted from the CADIVI quota.

Please note that all reservations must be previously paid in USD and are non-refundable.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Cayena-Caracas in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Cayena-Caracas

  • Room options at Cayena-Caracas include:

    • Double
    • Suite
    • Twin

  • The prices at Cayena-Caracas may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Cayena-Caracas offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Massage
    • Spa facilities
    • Swimming Pool
    • Yoga classes

  • Cayena-Caracas is 3.7 miles from the centre of Caracas. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Cayena-Caracas is from 15:00, and check-out is until 12:30.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Cayena-Caracas has 1 restaurant:

    • Sereno

  • Yes, Cayena-Caracas is popular with guests booking family stays.