Set in Kraków and with St. Florian's Gate reachable within 100 metres, Hotel H15 Luxury Palace - Destigo Hotels offers concierge services, non-smoking rooms, a garden, free WiFi throughout the property and a bar. Offering a restaurant, the property also has a fitness centre, as well as an indoor pool and a sauna. The accommodation provides room service, a 24-hour front desk and organising tours for guests. The hotel will provide guests with air-conditioned rooms offering a desk, a coffee machine, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. Hotel H15 Luxury Palace - Destigo Hotels features some units that feature a balcony, and all rooms have a kettle. All guest rooms include a wardrobe. Guests at the accommodation can enjoy a buffet breakfast. Hotel H15 Luxury Palace - Destigo Hotels offers 5-star accommodation with a hot tub. Popular points of interest near the hotel include Krakow Central Railway Station, Lost Souls Alley and St. Mary's Basilica. John Paul II International Kraków–Balice Airport is 17 km from the property, and the property offers a paid airport shuttle service.

Couples particularly like the location — they rated it 9.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Destigo Hotels
Hotel chain/brand

Property highlights

Situated in the real heart of Kraków, this hotel has an excellent location score of 9.8

Breakfast info

Buffet


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
1 large double bed
1 large double bed
1 large double bed
Bedroom
1 large double bed
Living room
1 sofa bed
Bedroom
1 large double bed
Living room
1 sofa bed
1 large double bed
1 large double bed
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Guest reviews

Categories:

Staff
9.6
Facilities
9.5
Cleanliness
9.7
Comfort
9.7
Value for money
9.1
Location
9.8
Free WiFi
9.4
High score for Kraków

Select topics to read reviews:

Guests who stayed here loved

  • Mario
    United Kingdom United Kingdom
    Very good place. Best place where I have stayed so far.
  • Ajc
    United Arab Emirates United Arab Emirates
    Perfect location, right beside main square. Top class hotel.
  • Keith
    United Kingdom United Kingdom
    Exceptional luxury hotel right in the centre of Krakow. Everything was amazing, staff, rooms etc. Excellent spa facilities, restaurants and bar.
  • Keith
    United Kingdom United Kingdom
    Excellent property right in the heart of the city. Wonderful rooms and spa on site. Luxury hotel
  • Kirsten
    South Africa South Africa
    The design of the hotel is a perfect balance of historical and contemporary. It felt luxurious while also very comfortable and relaxed.
  • Lindsey
    United Kingdom United Kingdom
    Absolutely immaculate And had lots of room and luxuries
  • Edward
    United Kingdom United Kingdom
    location is perfect for visiting Krakow - minutes from the main square. The hotel and the staff are lovely - welcoming and very comfortable. Worth every penny.
  • Richard
    United Kingdom United Kingdom
    Beautiful old style hotel but with modern features, close to the main square so ideal for the Christmas market and site seeing. I stayed here with my daughter last week and we both had a great time, breakfast was particularly good. The staff were...
  • Victoriaplum
    United Kingdom United Kingdom
    Everything..... from the moment we walked in we had a warm welcome.... the hotel is beautiful... the room was clean and spacious.... the spa was great and I had an excellent back massage.
  • Elizabeth
    Ireland Ireland
    Everything, the hotel was fabulous, the location fantastic and the staff were amazing

Hotel surroundings

Restaurants
2 restaurants on site

  • Bistro The Hours
    • Cuisine
      International
    • Open for
      Lunch • Dinner • Cocktail hour
    • Ambiance
      Modern
  • Restauracja Artesse
    • Cuisine
      European
    • Open for
      Dinner

Facilities of Hotel H15 Luxury Palace - Destigo Hotels
Great facilities! Review score, 9.5

Most popular facilities

  • Indoor swimming pool
  • Parking
  • Free WiFi
  • Spa and wellness centre
  • Airport shuttle
  • Family rooms
  • Fitness centre
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet

Outdoors

  • Outdoor furniture
  • Garden

Kitchen

  • Coffee machine
  • Electric kettle

Room Amenities

  • Socket near the bed
  • Clothes rack

Pets
Pets are allowed. Charges may be applicable.

Activities

  • Bicycle rental
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Temporary art galleries
    Additional chargeOff-site
  • Hiking
    Additional chargeOff-site

Living Area

  • Desk

Media & Technology

  • Streaming service (like Netflix)
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Public parking is possible at a location nearby (reservation is not needed) and costs 150 zł per day.

  • Valet parking

Reception services

  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Express check-in/check-out
  • 24-hour front desk

Cleaning services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

General

  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Car hire
  • Soundproof rooms
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service

Accessibility

  • Lower bathroom sink
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator

Indoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Pool/beach towels
  • Sun loungers or beach chairs

Wellness

  • Fitness/spa locker rooms
  • Fitness
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body scrub
  • Body treatments
  • Facial treatments
  • Beauty Services
  • Sun loungers or beach chairs
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna

Languages spoken

  • English
  • Italian
  • Polish
  • Russian
  • Ukrainian

House rules
Hotel H15 Luxury Palace - Destigo Hotels takes special requests - add in the next step!

Check-in
From 15:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 00:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of 500 zł is required on arrival. That's about £97. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free
3+ years
Extra bed upon request
400 zł per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are allowed. Charges may be applicable.
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
Cards accepted at this hotel
American ExpressVisaMastercard Cash is not accepted

The fine print
Need-to-know information for guests at this property

Children under 16 years old are welcome to use the wellness area daily from 7:00 am to 7:00 pm.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel H15 Luxury Palace - Destigo Hotels in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

A damage deposit of 500 zł is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

When staying at the property with children, please note that the property is legally obliged to apply standards for the protection of minors, to determine the identity of the minors and their relationship with the adult with whom they are staying.

FAQs about Hotel H15 Luxury Palace - Destigo Hotels

  • Hotel H15 Luxury Palace - Destigo Hotels is 350 yards from the centre of Kraków. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Hotel H15 Luxury Palace - Destigo Hotels include:

    • Double
    • Suite
    • Apartment

  • Hotel H15 Luxury Palace - Destigo Hotels has 2 restaurants:

    • Restauracja Artesse
    • Bistro The Hours

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Hotel H15 Luxury Palace - Destigo Hotels offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Hiking
    • Walking tours
    • Couples massage
    • Fitness/spa locker rooms
    • Neck massage
    • Bicycle rental
    • Fitness
    • Bike tours
    • Spa/wellness packages
    • Tour or class about local culture
    • Hand massage
    • Temporary art galleries
    • Foot massage
    • Swimming Pool
    • Head massage
    • Beauty Services
    • Full body massage
    • Back massage
    • Facial treatments
    • Body treatments
    • Body scrub
    • Spa facilities
    • Steam room
    • Spa lounge/relaxation area

  • Guests staying at Hotel H15 Luxury Palace - Destigo Hotels can enjoy a highly-rated breakfast during their stay (guest review score: 9.0).

    Breakfast option(s) include:

    • Buffet

  • The prices at Hotel H15 Luxury Palace - Destigo Hotels may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Hotel H15 Luxury Palace - Destigo Hotels is from 15:00, and check-out is until 12:00.

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Hotel H15 Luxury Palace - Destigo Hotels on this page.