Only booked number of guests are allowed to stay with us. Please keep the hotel informed of your arrival time or changes. Contact details can be found on the booking confirmation. Transfers: Complimentary transfers are available to and from Domestic and International Airport to the hotel. Please let the hotel know in advance if you want to use this service. You must show a valid photo ID and credit card upon check in. The property requires an NZD 150 credit card pre-authorisation or cash deposit upon check in to cover any incidental charges or damages. This is a Refundable Bond during the stay. There is a 3.15% surcharge applicable on all online bookings made through Cards.

Please Note: Non-refundable rate plans will continue to be charged the full accommodation cost within 24-hours of booking being made as per standard policy. No changes or modifications will be accepted on these rate plans. Cancellations or modifications on Flexible Rate plans must be received by 24 hours prior to check-in time in order to avoid any administration/service charges. Cancellations or modifications received after this time will incur an administration/service charge equivalent to one night’s accommodation cost per room booked.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Airport Gateway Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of NZD 150 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.