Located in the UNESCO World Heritage Site of George Town, Merchant Hotel offers accommodations in Penang. The hotel features a sun terrace with views of the sea. Free WiFi is available throughout the property. Air-conditioned rooms are fitted with a flat-screen satellite TV. Certain rooms have a seating area and open up to views of the city. The private bathroom includes a bath or shower, a hairdryer and free toiletries. Guests can enjoy meals at the in-house restaurant. The 24-hour front desk and luggage storage service are available for guests. Merchant Hotel is located 919 feet from both the Penang Heritage Gallery and Cheong Fatt Tze - The Blue Mansion. It is also 1476 feet from the culturally-rich Chinatown and 0.9 mi from the Wonderfood Museum, Little India and Fort Cornwallis. The nearest airport is Penang International Airport, 11 mi from the property.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the best-rated area in George Town, this hotel has an excellent location score of 8.6

Breakfast Info

Continental, Buffet

Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 twin beds
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Guest reviews

Categories:

Staff
8.4
Facilities
7.5
Cleanliness
7.8
Comfort
7.8
Value for money
7.9
Location
8.6
Free Wifi
6.9
Select topics to read reviews:

See what guests loved the most:

  • Al
    Philippines Philippines
    The staffs are very friendly and accommodating. And very helpful.
  • Emirisgr8
    Malaysia Malaysia
    Location. Aircon. Beddings. Breakfast. Clean rooms. Clean hotel lobby overall. Courteous staff. Lighting in rooms.
  • Ho
    Malaysia Malaysia
    Good decent room. Spacious and comfortable Nice toilet. Perfect location. My room can see the sea. Not bad. Friendly & helpful receptionist . Really enjoyed my 3 nights stay at Merchant Hotel.

Hotel area info

Restaurants
1 Restaurant On Site

  • Merchant Cafe
    • Cuisine
      American • Malaysian
    • Open for
      Breakfast
    • Ambience
      Family-friendly
    • Dietary options
      Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free

Amenities of Merchant Hotel

Most popular amenities
  • Free Wifi
  • Free parking
  • Airport shuttle
  • Non-smoking rooms
  • Restaurant
  • 24-hour front desk
  • Facilities for disabled guests
  • Tea/Coffee Maker in All Rooms
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
View
  • View
Outdoors
  • Sun deck
  • Terrace
Kitchen
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Clothes rack
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Minibar
  • Tea/Coffee maker
Internet
Wifi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is needed).
  • Accessible parking
Services
  • Daily housekeeping
  • Baggage storage
  • Wake-up service
  • Fax/Photocopying
    Additional charge
  • Airport shuttle
    Additional charge
  • 24-hour front desk
Front Desk Services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Convenience store on site
  • Designated smoking area
  • Air conditioning
  • Tile/Marble floor
  • Carpeted
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
Accessibility
  • Wheelchair accessible
Languages Spoken
  • English
  • Malay

Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

House rules

Merchant Hotel takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of MYR 100 is required on arrival. That's about GBP 16. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0+ years
Extra bed upon request
MYR 100 per person, per night

Prices for extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds allowed depends on the option you choose. Check your selected option for more info.

There are no cribs available at this property.

All extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa Cash Merchant Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel.

Please note that hotel may contact the cardholder for verification purposes.

The City Council of Penang charges a Local Council Tax of MYR 2 per room per night payable directly to the hotel upon check-in. Please note that this is not included in the room rate.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Merchant Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Parking is subject to availability due to limited spaces.

A damage deposit of MYR 100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

FAQs about Merchant Hotel

  • Merchant Hotel has 1 restaurant:

    • Merchant Cafe

  • Merchant Hotel offers the following activities/services (charges may apply):

    • Guests staying at Merchant Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 6.2).

      Breakfast option(s) include:

      • Continental
      • Buffet
      • À la carte

    • The prices at Merchant Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Room options at Merchant Hotel include:

      • Twin
      • Twin/Double
      • Double

    • Merchant Hotel is 1,950 feet from the center of George Town. All distances are measured in straight lines. Actual travel distances may vary.

    • Check-in at Merchant Hotel is from 3:00 PM, and check-out is until 12:00 PM.