Experience world-class service at Bertam Resort,Penang

Set in Kepala Batas, 21 km from Sunway Carnival Mall, Bertam Resort, Penang offers accommodation with an outdoor swimming pool, free private parking, a fitness centre and a garden. Among the facilities of this property are a restaurant, a kids' club and a shared lounge, along with free WiFi. The accommodation features room service, a concierge service and organising tours for guests. At the resort, the rooms come with a desk. Complete with a private bathroom fitted with a bidet and free toiletries, all guest rooms at Bertam Resort, Penang have a flat-screen TV and air conditioning, and selected rooms also feature a terrace. All rooms feature a wardrobe. A buffet, continental or American breakfast can be enjoyed at the property. The accommodation offers a children's playground. You can play billiards at this 5-star resort, and the area is popular for cycling. The property has an in-house sauna, hairdresser's and business centre. Speaking Arabic, Mandarin, German and English at the 24-hour front desk, staff are always on hand to help. Penang Bridge is 30 km from Bertam Resort, Penang, while Queensbay Mall is 38 km from the property. The nearest airport is Penang International Airport, 41 km from the resort.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.9)

Breakfast info

Continental, Vegetarian, Halal, Gluten-free, Asian, American, Buffet, Breakfast to go

Free private parking available on-site

Activities:

Fitness centre

Golf course (within 3 km)

Games room


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
1 extra-large double bed
1 extra-large double bed
2 single beds
1 extra-large double bed
2 double beds
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 large double beds
Bedroom 3:
1 large double bed
1 extra-large double bed
1 extra-large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.0
Facilities
9.2
Cleanliness
9.3
Comfort
9.3
Value for money
8.8
Location
8.9
Free WiFi
8.3
High score for Kepala Batas
Select topics to read reviews:

Guests who stayed here loved

  • Siti
    Malaysia Malaysia
    1) Extended 1 night at club suite & the room was stunning. 2) Front desk staff treat better because we booked a suite instead of normal room before. 3) Love the vibes so much.
  • Siti
    Malaysia Malaysia
    1) Family room facing pool was superb 2) The facilities : huge pools, comfy cabana, citrus bar, kids club, gym 3) Breathtaking views 4) Moroccan vibes! 5) Panoramic lobby 6) Many activities during school holidays! 7) Picturesque Resort👍 8) Love...
  • Hasnah
    Malaysia Malaysia
    We really had an enjoyable stay at the hotel. Good spread of food during breakfast and dinner. The hotel did special arrangement to sent 'floating breakfast' to our room. The complimentary karaoke session was really a plus point for us. The kids...

Property surroundings

Restaurants
1 restaurant on site

  • Essaouira
    • Cuisine
      Malaysian • Mediterranean
    • Open for
      Breakfast • Brunch • Dinner
    • Ambiance
      Family friendly
    • Dietary options
      Halal

Resort facilities of Bertam Resort,Penang
Great facilities! Review score, 9.2

Most popular facilities
  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Spa and wellness centre
  • Fitness centre
  • Family rooms
  • Facilities for disabled guests
  • Room service
  • Bar
Bathroom
  • Toilet paper
  • Bidet
  • Additional toilet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Kitchen
  • Cleaning products
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Aerobics
    Additional charge
  • Cooking class
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Themed dinner nights
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
  • Water park
    Additional charge
  • Kids' club
  • Cycling
  • Karaoke
  • Billiards
  • Children's playground
  • Games room
  • Golf course (within 3 km)
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV
  • Pay-per-view channels
Food & Drink
  • Coffee house on site
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
    Transport
    • Public transport tickets
      Additional charge
    Reception services
    • Invoice provided
    • Lockers
    • Private check-in/check-out
    • Concierge service
    • Luggage storage
    • Tour desk
    • Express check-in/check-out
    • 24-hour front desk
    Entertainment and family services
    • Kids' outdoor play equipment
    • Indoor play area
    • Board games/puzzles
    Cleaning services
    • Daily housekeeping
    • Trouser press
      Additional charge
    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Business facilities
    • Fax/photocopying
      Additional charge
    • Business centre
    • Meeting/banquet facilities
      Additional charge
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • Key card access
    • Key access
    • 24-hour security
    • Safety deposit box
    General
    • Shuttle service
      Additional charge
    • Shared lounge/TV area
    • Hypoallergenic
    • Designated smoking area
    • Air conditioning
    • Non-smoking throughout
    • Allergy-free room
    • Hardwood or parquet floors
    • Heating
    • Laptop safe
    • Packed lunches
    • Carpeted
    • Soundproof rooms
    • Lift
    • Family rooms
    • Barber/beauty shop
    • Facilities for disabled guests
    • Non-smoking rooms
    • Room service
    Accessibility
    • Lower bathroom sink
    • Higher level toilet
    • Toilet with grab rails
    • Wheelchair accessible
    • Upper floors accessible by elevator
    Outdoor swimming pool
    Free!
    • Open all year
    • All ages welcome
    • Infinity pool
    • Pool with view
    • Salt-water pool
    • Swimming pool toys
    • Pool/beach towels
    • Pool bar
    • Sun loungers or beach chairs
    • Sun umbrellas
    • Fence around pool
    Wellness
    • Kids' pool
    • Fitness/spa locker rooms
    • Personal trainer
    • Fitness classes
    • Yoga classes
    • Fitness
    • Full body massage
    • Hand massage
    • Head massage
    • Couples massage
    • Foot massage
    • Neck massage
    • Back massage
    • Spa/wellness packages
    • Foot bath
    • Spa lounge/relaxation area
    • Steam room
    • Spa facilities
    • Body wrap
    • Body scrub
    • Body treatments
    • Pedicure
    • Manicure
    • Make up services
    • Facial treatments
    • Beauty Services
    • Sun umbrellas
    • Sun loungers or beach chairs
    • Water slide
    • Public Bath
    • Open-air bath
    • Hot tub/Jacuzzi
      Additional charge
    • Massage
      Additional charge
    • Spa and wellness centre
      Additional charge
    • Fitness centre
    • Sauna
    Languages spoken
    • Arabic
    • Mandarin
    • German
    • English
    • Hindi
    • Indonesian
    • Malay
    • Tamil
    • Filipino
    • Chinese

    House rules
    Bertam Resort,Penang takes special requests - add in the next step!

    Check-in
    From 15:00 to 00:00
    Check-out
    Until 12:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Refundable damage deposit
    A damage deposit of MYR 200 is required on arrival. That's about £35. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
    Children and beds

    Child policies

    Children of any age are welcome.

    Children 18 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 2 years
    Cot upon request
    Free

    The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

    There are no extra beds available at this property.

    All cots are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Cards accepted at this property
    VisaMastercard Cash is not accepted

    The fine print
    Need-to-know information for guests at this property

    A damage deposit of MYR 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

    FAQs about Bertam Resort,Penang

    • Yes, Bertam Resort,Penang is popular with guests booking family stays.

    • Yes, there is a hot tub. You can find out more about this and the other facilities at Bertam Resort,Penang on this page.

    • Room options at Bertam Resort,Penang include:

      • Twin
      • Double
      • Suite
      • Apartment

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • The prices at Bertam Resort,Penang may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Guests staying at Bertam Resort,Penang can enjoy a highly-rated breakfast during their stay (guest review score: 8.0).

      Breakfast option(s) include:

      • Continental
      • Vegetarian
      • Halal
      • Gluten-free
      • Asian
      • American
      • Buffet
      • Breakfast to go

    • Check-in at Bertam Resort,Penang is from 15:00, and check-out is until 12:00.

    • Bertam Resort,Penang has 1 restaurant:

      • Essaouira

    • Bertam Resort,Penang offers the following activities / services (charges may apply):

      • Spa and wellness centre
      • Fitness centre
      • Hot tub/Jacuzzi
      • Sauna
      • Massage
      • Cycling
      • Children's playground
      • Billiards
      • Games room
      • Karaoke
      • Golf course (within 3 km)
      • Water park
      • Kids' club
      • Open-air bath
      • Tour or class about local culture
      • Swimming Pool
      • Personal trainer
      • Beauty Services
      • Bike tours
      • Aerobics
      • Fitness/spa locker rooms
      • Facial treatments
      • Cooking class
      • Public Bath
      • Walking tours
      • Make up services
      • Themed dinner nights
      • Manicure
      • Pedicure
      • Body treatments
      • Body scrub
      • Body wrap
      • Spa facilities
      • Steam room
      • Spa lounge/relaxation area
      • Foot bath
      • Spa/wellness packages
      • Back massage
      • Neck massage
      • Foot massage
      • Couples massage
      • Head massage
      • Hand massage
      • Full body massage
      • Fitness
      • Yoga classes
      • Fitness classes

    • Bertam Resort,Penang is 2.1 miles from the centre of Kepala Batas. All distances are measured in straight lines. Actual travel distances may vary.