Situated in Chetumal’s town centre, just 100 metres from Heroes Avenue, Hotel Xcalak offers its guests facilities with a restaurant and a 24 hour front desk service. Wi-Fi access is available throughout. All the rooms at Hotel Xcalak have flat-screen cable TVs, air conditioning and a private bathroom that includes toiletries. Rooms are simply decorated and have plenty of light. At Heroes Avenue guests will be able to find several restaurants and shops. The on-site restaurant serves Mexican dishes. The hotel also has laundry services and luggage storage. The Mayan Culture Museum is 150 metres from Hotel Xcalak, plus the beachfront promenade is 250 metres away. The ferry dock to Belize is 2 km and the Chetumal Airport can be reached in a 10-minute drive. -Small and cozy Hotel equipped with 16 rooms, located in the downtown area of ​​the city of Chetumal, capital of Quintana Roo. -You will find us next to the city's Taxi Union, one block from the famous Museum of Mayan Culture and the main and historic commercial avenue of the Héores. -The ADO station (buses), Taxi to visit the Bacalar lagoon are only 500m away and 3 km from the Chetumal International Airport. -Our foundations are represented by the emblematic Pantoja Restaurant with 50 years of experience and quality that supports it when it comes to Mexican food from 9am to 5pm from Monday to Saturday.

Couples particularly like the location — they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.4)

FREE parking!


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 single bed
and
1 double bed
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Guest reviews

Categories:

Staff
8.0
Facilities
7.2
Cleanliness
7.5
Comfort
7.7
Value for money
7.9
Location
8.4
Free WiFi
6.9
Low score for Chetumal
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Hotel surroundings

Restaurants
1 restaurant on site

  • Restaurante Pantoja
    • Cuisine
      Mexican
    • Open for
      Breakfast • Brunch • Lunch
    • Ambiance
      Family friendly • Traditional
    • Dietary options
      Vegetarian • Dairy-free

Facilities of Hotel Xcalak

Most popular facilities
  • Free parking
  • Free WiFi
  • Family rooms
  • Room service
  • Restaurant
  • Non-smoking rooms
Bathroom
  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shower
Bedroom
  • Wardrobe or closet
Outdoors
  • Sun terrace
  • Terrace
Room Amenities
  • Socket near the bed
Pets
Pets are allowed on request. Charges may be applicable.
Activities
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Hiking
    Additional chargeOff-site
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • TV
Food & Drink
  • Special diet menus (on request)
  • Breakfast in the room
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible at a location nearby (reservation is not possible).
    Transport
    • Public transport tickets
      Additional charge
    Reception services
    • Invoice provided
    • Private check-in/check-out
    • Luggage storage
    • Tour desk
    • Currency exchange
    • Express check-in/check-out
      Additional charge
    • 24-hour front desk
    Entertainment and family services
    • Baby safety gates
    Cleaning services
    • Daily housekeeping
    • Trouser press
    Business facilities
    • Meeting/banquet facilities
      Additional charge
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Key access
    • 24-hour security
    General
    • Shuttle service
      Additional charge
    • Grocery deliveries
      Additional charge
    • Designated smoking area
    • Air conditioning
    • Non-smoking throughout
    • Wake-up service
    • Private entrance
    • Packed lunches
    • Family rooms
    • Non-smoking rooms
    • Iron
    • Room service
    Accessibility
    • Upper floors accessible by stairs only
    Languages spoken
    • English
    • Spanish

    House rules

    Hotel Xcalak takes special requests - add in the next step!

    Check-in

    From 15:00 to 00:00

    Check-out

    From 11:00 to 12:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Children and beds

    Child policies

    Children of any age are welcome.

    Children 12 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    Cots and extra beds are not available at this property.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Pets are allowed on request. Charges may be applicable.

    Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

    Payments by Booking.com

    Booking.com takes your payment on behalf of the property for this reservation. During your stay you can pay for any extras using Mastercard, ​Visa, ​Cash only and American Express .

    The fine print
    Need-to-know information for guests at this property

    A deposit via bank wire is required to secure your reservation.  Hotel Xcalak will contact the guest with instructions after booking.

    Please inform Hotel Xcalak in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

    FAQs about Hotel Xcalak

    • Room options at Hotel Xcalak include:

      • Double
      • Triple
      • Quadruple

    • Hotel Xcalak is 450 yards from the centre of Chetumal. All distances are measured in straight lines. Actual travel distances may vary.

    • Hotel Xcalak has 1 restaurant:

      • Restaurante Pantoja

    • Check-in at Hotel Xcalak is from 15:00, and check-out is until 12:00.

    • The prices at Hotel Xcalak may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Hotel Xcalak offers the following activities / services (charges may apply):

      • Hiking
      • Walking tours
      • Bike tours