All reservations will be subject to the payment of an environmental tax, the cost of this tax will be MX $145.24. Prices are in Mexican pesos and per night payable directly at the hotel reception at the time of check out.

Please note that for guests’ stays crossing a Saturday night a room move might be required. Should this be the case, our management team will assist our guests in order to make this an uneventful process.

At least one of the guests registered in each suite must be over 25 years old and will be held accountable for the rest of the suite's occupants.

Your reservation charge will appear on your credit card statement under the name of RoyalRes 8887214451. Please contact the property with any questions regarding the charge for this reservation.

The name on the credit card used for payment must match the name of one of the guests on the reservation. Please note that you will be asked to present the same credit card and official identification at check-in.

Early departure policy: No refunds will be given for any cancellation or modification made after check-in.

Extra beds are not available.

European Plan (Room Only) features:

- Accommodation;

- Free High Speed WiFi;

- Meals are not included;

- Bathroom Amenities: Shampoo and soap;

- Maid service is provided every day except on Sundays and legal Mexican holidays.

All-Inclusive features:

- Accommodation, dining, beverages, snacks, soft drinks and selected alcoholic beverages, 24-hour room service;

- Daily Maid Service provided;

- Access to kid’s club (4-12 years), gym, access to the Fitness Center, taxes, tips and more;

- Free High Speed WiFi;

- Not included in the All-inclusive rate: Premium food and beverages, food to-go and pizza delivery, spa and beauty treatments, tours, car rental, shopping, airport transportation, arts and crafts workshops and guest laundry.

모든 투숙객은 체크인 시 사진이 부착된 유효한 신분증과 신용카드를 제시하셔야 합니다. 모든 별도 요청 사항은 체크인 시 가능한 경우에 한해 제공되며, 추가 비용이 부과될 수도 있음을 안내드립니다.

숙소 도착 시 손해 보증금(US$500)을 지불하셔야 합니다. 신용카드를 통해 지불하실 수 있습니다. 체크아웃 시 환불 받으실 수 있습니다. 숙소 측에서 객실 점검 후 이상이 없을 시 손해 보증금 전액을 신용카드를 통해 돌려드립니다.