All reservations will be subject to the payment of an environmental tax, the cost of this tax will be MX $145.24. Prices are in Mexican pesos and per night payable directly at the hotel reception at the time of check out.

Please note that for guests’ stays crossing a Saturday night a room move might be required. Should this be the case, our management team will assist our guests in order to make this an uneventful process.

At least one of the guests registered in each suite must be over 25 years old and will be held accountable for the rest of the suite's occupants.

Your reservation charge will appear on your credit card statement under the name of RoyalRes 8887214451. Please contact the property with any questions regarding the charge for this reservation.

The name on the credit card used for payment must match the name of one of the guests on the reservation. Please note that you will be asked to present the same credit card and official identification at check-in.

Early departure policy: No refunds will be given for any cancellation or modification made after check-in.

Extra beds are not available.

European Plan (Room Only) features:

- Accommodation;

- Free High Speed WiFi;

- Meals are not included;

- Bathroom Amenities: Shampoo and soap;

- Maid service is provided every day except on Sundays and legal Mexican holidays.

All-Inclusive features:

- Accommodation, dining, beverages, snacks, soft drinks and selected alcoholic beverages, 24-hour room service;

- Daily Maid Service provided;

- Access to kid’s club (4-12 years), gym, access to the Fitness Center, taxes, tips and more;

- Free High Speed WiFi;

- Not included in the All-inclusive rate: Premium food and beverages, food to-go and pizza delivery, spa and beauty treatments, tours, car rental, shopping, airport transportation, arts and crafts workshops and guest laundry.

כשתעשו צ'ק-אין, תצטרכו להציג תעודה מזהה עם תמונה וכרטיס אשראי. שימו לב שכל הבקשות המיוחדות תלויות בזמינות, ויכול להיות שיהיו כרוכות בתשלום נוסף.

יש לשלם פיקדון נזקים בסך 500‏US$‎ בעת ההגעה. הפיקדון יגבה באמצעות כרטיס אשראי. אתם אמורים לקבל החזר בעת הצ׳ק-אאוט. הפקדון יוחזר לכם במלואו באמצעות כרטיס אשראי, בכפוף לבדיקת נזקים במקום האירוח.