Hotel Sur Bacalar has an outdoor swimming pool, garden, a restaurant and bar in Bacalar. This 4-star hotel offers a concierge service and a tour desk. The accommodation features a 24-hour front desk, airport transfers, room service and free WiFi. At the hotel, the rooms are fitted with a wardrobe. Complete with a private bathroom fitted with a bath or shower and free toiletries, all rooms at Hotel Sur Bacalar have a flat-screen TV and air conditioning, and some rooms also boast a terrace. Guests at the accommodation can enjoy an à la carte or an American breakfast. The nearest airport is Chetumal International Airport, 35 km from Hotel Sur Bacalar.

Couples particularly like the location — they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.1)

Breakfast info

American

FREE private parking!


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
1 large double bed
Bedroom :
2 large double beds
Living room:
1 sofa bed
Bedroom :
2 extra-large double beds
Living room:
1 sofa bed
1 single bed
and
1 large double bed
Bedroom :
1 large double bed
Living room:
1 sofa bed
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Guest reviews

Categories:

Staff
8.7
Facilities
7.9
Cleanliness
8.3
Comfort
8.3
Value for money
7.8
Location
9.1
Free WiFi
7.3
Select topics to read reviews:

See what guests loved the most:

  • Klára
    Czech Republic Czech Republic
    It was a very nice stay and good value for money! Location is also great. Recommended!
  • Thomas
    Germany Germany
    This place is perfectly located close to the main square, the lagoon as well as some nice bars and restaurants. The personell is friendly and helpful, the cleaning daily and thorough, the room and the rest of the place is lovely and cozy.s
  • Maxi
    France France
    Very nice staff, location was great, nice pool area to relax and included breakfast option in the restaurant next door was great. They provided extra towels for pool. Free parking available.

Hotel surroundings

Restaurants
1 restaurant on site

  • Finisterre
    • Cuisine
      Mediterranean
    • Open for
      Lunch • Dinner • Cocktail hour
    • Ambiance
      Modern
    • Dietary options
      Vegetarian • Vegan

Facilities of Hotel Sur Bacalar

Most popular facilities
  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Family rooms
  • Airport shuttle
  • Restaurant
  • Non-smoking rooms
  • Spa and wellness centre
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
Bedroom
  • Wardrobe or closet
View
  • Garden view
  • View
Outdoors
  • Outdoor furniture
  • Garden
Room Amenities
  • Socket near the bed
  • Clothes rack
Pets
Pets are allowed on request. Charges may be applicable.
Activities
  • Bicycle rental
    Additional charge
  • Live sport events (broadcast)
    Additional chargeOff-site
  • Themed dinner nights
    Additional chargeOff-site
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • TV
Food & Drink
  • Bar
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is possible at a location nearby (reservation is not needed).
  • Parking garage
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Express check-in/check-out
  • 24-hour front desk
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • Smoke alarms
  • 24-hour security
General
  • Shuttle service
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Mosquito net
  • Heating
  • Car hire
  • Fan
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Outdoor swimming pool
Free!
  • Open all year
  • Adult only
  • Plunge pool
  • Pool/beach towels
Wellness
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
Languages spoken
  • English
  • Spanish
  • Italian

Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

House rules

Hotel Sur Bacalar takes special requests - add in the next step!

Check-in

From 15:00 to 23:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

From 10:00 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of MXN 500 is required on arrival. That's about GBP 21. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction

There is no age requirement for check-in

Pets

Pets are allowed on request. Charges may be applicable.

Maestro Mastercard Visa Cash Hotel Sur Bacalar accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Sur Bacalar in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

A damage deposit of MXN 500 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

FAQs about Hotel Sur Bacalar

  • The prices at Hotel Sur Bacalar may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Hotel Sur Bacalar has 1 restaurant:

    • Finisterre

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Yes, Hotel Sur Bacalar is popular with guests booking family stays.

  • Guests staying at Hotel Sur Bacalar can enjoy a highly-rated breakfast during their stay (guest review score: 7.5).

    Breakfast option(s) include:

    • American
    • À la carte

  • Hotel Sur Bacalar is 450 yards from the centre of Bacalar. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Hotel Sur Bacalar include:

    • Quadruple
    • Double
    • Suite
    • Triple
    • Apartment

  • Check-in at Hotel Sur Bacalar is from 15:00, and check-out is until 12:00.

  • Hotel Sur Bacalar offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Massage
    • Foot massage
    • Themed dinner nights
    • Full body massage
    • Back massage
    • Head massage
    • Live sport events (broadcast)
    • Couples massage
    • Bicycle rental
    • Hand massage
    • Swimming Pool
    • Neck massage