Conveniently located in the center of Playa del Carmen, Serenity Grand Suites Hotel Boutique provides air-conditioned rooms with free WiFi, private parking and room service. This 5-star hotel offers a terrace. The property has a 24-hour front desk, a concierge service and currency exchange for guests. At the hotel, each room is equipped with a closet, a flat-screen TV, a private bathroom, bed linen and towels. The rooms come with a safety deposit box, while some rooms are equipped with a balcony and others also offer city views. Guest rooms in Serenity Grand Suites Hotel Boutique are equipped with free toiletries and an iPod docking station. The accommodation offers an à la carte or American breakfast. At Serenity Grand Suites Hotel Boutique you'll find a restaurant serving Mexican cuisine. Vegetarian, dairy-free and gluten-free options can also be requested. Popular points of interest near the hotel include Playa del Carmen Beach, ADO International Bus Station and Church of Guadalupe. The nearest airport is Cozumel International, 22 miles from Serenity Grand Suites Hotel Boutique, and the property offers a paid airport shuttle service.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the heart of Playa del Carmen, this hotel has an excellent location score of 8.9

Breakfast Info

American

Private parking at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
Bedroom :
2 twin beds
Living room:
1 sofa bed
1 king bed
and
1 sofa bed
2 king beds
and
1 sofa bed
Bedroom 1:
1 queen bed
Bedroom 2:
1 queen bed
1 full bed
and
1 sofa bed
1 full bed
and
1 sofa bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.6
Facilities
8.8
Cleanliness
9.1
Comfort
9.1
Value for money
8.6
Location
8.9
Free Wifi
9.4
High score for Playa del Carmen
Select topics to read reviews:

See what guests loved the most:

  • Melissa
    United States of America United States of America
    For the price point this was an excellent place! The room was massive and very clean, I had my cat with me and they accommodated her so nicely. The WiFi was fast and the place was super quiet, I slept very well in the massive and comfortable bed! ...
  • Tatiana
    United States of America United States of America
    Amazing location, amazing personnel, very friendly people, very well organized
  • Larissa
    United States of America United States of America
    Close to beach, restaurants, beds are comfy and rooftop pool

Hotel area info

Restaurants
1 Restaurant On Site

  • Mexik
    • Cuisine
      Mexican
    • Open for
      Breakfast
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Gluten-free • Dairy-free

Amenities of Serenity Grand Suites Hotel Boutique
Great facilities! Review score, 8.8

Most popular amenities
  • Outdoor swimming pool
  • Free Wifi
  • Private Parking
  • Airport shuttle
  • Family rooms
  • Non-smoking rooms
  • Restaurant
  • Room service
  • 24-hour front desk
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
Room Amenities
  • Socket near the bed
Pets
Pets are allowed. Charges may apply.
Activities
  • Live music/Performance
  • Evening entertainment
    Additional charge
  • Nightclub/DJ
    Additional charge
Media & Technology
  • Streaming service (like Netflix)
  • iPod dock
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
  • Pay-per-view channels
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Snack bar
  • Restaurant
Internet
Wifi is available in all areas and is free of charge.
Parking
Private parking is available on site (reservation is not possible) and costs $15 per day.
  • Valet parking
  • Parking garage
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
Business Facilities
  • Fax/Photocopying
  • Business center
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Mosquito net
  • Wake-up service
  • Tile/Marble floor
  • Private entrance
  • Car rental
  • Laptop safe
  • Packed lunches
  • Elevator
  • Fan
  • Family rooms
  • Ironing facilities
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator
Outdoor swimming pool
  • Open all year
  • All ages welcome
  • Pool is on rooftop
Spa
  • Full-body massage
  • Hand massage
  • Head massage
  • Foot massage
  • Neck massage
  • Back massage
  • Beach umbrellas
  • Beach chairs/Loungers
  • Public Bath
  • Massage
    Additional charge
Languages Spoken
  • English
  • Spanish
  • French

House rules

Serenity Grand Suites Hotel Boutique takes special requests – add in the next step!

Check-in

From 3:00 PM to 10:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

From 2:30 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of USD 100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed. Charges may apply.

Mastercard Visa American Express Cash is not accepted Serenity Grand Suites Hotel Boutique accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Serenity Grand Suites Hotel Boutique of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

A damage deposit of $100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Serenity Grand Suites Hotel Boutique

  • Serenity Grand Suites Hotel Boutique is 0.9 miles from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Serenity Grand Suites Hotel Boutique include:

    • Double
    • Suite
    • Family
    • Apartment

  • Check-in at Serenity Grand Suites Hotel Boutique is from 3:00 PM, and check-out is until 12:00 PM.

  • Serenity Grand Suites Hotel Boutique offers the following activities/services (charges may apply):

    • Massage
    • Evening entertainment
    • Neck massage
    • Public Bath
    • Full-body massage
    • Back massage
    • Head massage
    • Live music/Performance
    • Nightclub/DJ
    • Swimming pool
    • Foot massage
    • Hand massage

  • The prices at Serenity Grand Suites Hotel Boutique may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Guests staying at Serenity Grand Suites Hotel Boutique can enjoy a highly-rated breakfast during their stay (guest review score: 8.6).

    Breakfast option(s) include:

    • American
    • À la carte

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • The nearest beach is 2,950 feet from Serenity Grand Suites Hotel Boutique. All distances are measured in straight lines. Actual travel distances may vary.

  • Serenity Grand Suites Hotel Boutique has 1 restaurant:

    • Mexik