Set in Chichén-Itzá, 1.9 km from Chichen Itza, Hotel Puerta Chichen offers accommodation with an outdoor swimming pool, free private parking, a garden and a shared lounge. With a terrace, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodation features room service, a 24-hour front desk and currency exchange for guests. All guest rooms in the hotel are fitted with a flat-screen TV. At Hotel Puerta Chichen you will find a restaurant serving Mexican, local and international cuisine. Vegetarian, dairy-free and vegan options can also be requested. The nearest airport is Manuel Crescencio Rejón International, 122 km from the accommodation, and the property offers a paid airport shuttle service.

Couples particularly like the location — they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.1)

FREE private parking!


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
1 extra-large double bed
1 extra-large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.2
Facilities
8.4
Cleanliness
8.8
Comfort
8.9
Value for money
8.6
Location
9.1
Free WiFi
6.0
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Guests who stayed here loved

  • Vinciane
    Belgium Belgium
    The hotel is 5 min from chichen itza. Rooms are big, clean and comfortable. Staff is very nice and helpful. Food is good
  • Martin
    United Kingdom United Kingdom
    This was a really comfortable option after a long day travelling from isla mujeres. It's situated on the main road through the town of piste which is quite loud, but once you reach the garden side it is a peaceful and well kept area to relax. My...
  • Anya_1
    United States United States
    They have very nice swimming pool, Chichen Itza very close, the restaurant at this hotel has rather good food.

Hotel surroundings

Restaurants
1 restaurant on site

  • Puerta Chichen
    • Cuisine
      Mexican • Local • International
    • Open for
      Breakfast • Brunch • Lunch • Dinner • Cocktail hour
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

Facilities of Hotel Puerta Chichen
Great facilities! Review score, 8.4

Most popular facilities
  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Airport shuttle
  • Spa and wellness centre
  • Restaurant
  • Room service
  • Facilities for disabled guests
  • Non-smoking rooms
  • Bar
Bathroom
  • Toilet paper
  • Bath or shower
  • Private bathroom
  • Toilet
Outdoors
  • Picnic area
  • Outdoor furniture
  • Terrace
  • Garden
Activities
  • Live music/performance
    Additional chargeOff-site
  • Cooking class
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Themed dinner nights
    Additional charge
Media & Technology
  • Flat-screen TV
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
Internet
WiFi is available in public areas and is free of charge.
Parking
Free private parking is possible at a location nearby (reservation is not needed).
  • Street parking
  • Accessible parking
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
General
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Packed lunches
  • Soundproof rooms
  • Fan
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Wheelchair accessible
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Fence around pool
Wellness
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Steam room
  • Spa facilities
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Public Bath
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
Languages spoken
  • English
  • Spanish
  • French

House rules
Hotel Puerta Chichen takes special requests - add in the next step!

Check-in
From 15:00
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Need-to-know information for guests at this property

Breakfast not provided for children in rooms with breakfast included

FAQs about Hotel Puerta Chichen

  • Hotel Puerta Chichen offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Massage
    • Back massage
    • Themed dinner nights
    • Head massage
    • Public Bath
    • Foot massage
    • Spa facilities
    • Full body massage
    • Cooking class
    • Neck massage
    • Steam room
    • Hand massage
    • Swimming Pool
    • Couples massage
    • Tour or class about local culture
    • Live music/performance

  • The prices at Hotel Puerta Chichen may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Hotel Puerta Chichen has 1 restaurant:

    • Puerta Chichen

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Hotel Puerta Chichen is 1.3 miles from the centre of Chichén-Itzá. All distances are measured in straight lines. Actual travel distances may vary.

  • Room options at Hotel Puerta Chichen include:

    • Twin
    • Double

  • Check-in at Hotel Puerta Chichen is from 15:00, and check-out is until 12:00.