Featuring an outdoor pool and a garden with BBQ facilities, Hotel Playa Encantada is located just 4 blocks from Mamitas Beach in Playa del Carmen. This modern hotel offers free Wi-Fi. The stylish air-conditioned rooms at Hotel Playa Encantada feature flat-screen cable TV, a desk and a fan. The private bathrooms include a shower and towels. Around Hotel Playa Encantada can find a wide range of shops, restaurants and lively bars on the famous 5th Avenue, just a 5-minute walk away. Playa del Carmen ADO Bus Station is opposite the hotel, while the Cozumel Ferry Terminal is 1 km away. Xcaret Eco Theme Park is a 10-minute drive away, while Cancun International Airport is within a 45-minute drive.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Kavia Hotels
Hotel chain/brand

Property highlights

Situated in the real heart of Playa del Carmen, this property has an excellent location score of 9.0

Breakfast info

American, Buffet

Reliable info
Guests say the description and photos for this property are accurate.

Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
and
1 sofa bed
1 sofa bed
and
2 large double beds
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.3
Facilities
8.3
Cleanliness
8.7
Comfort
8.7
Value for money
8.6
Location
9.0
Free WiFi
8.0
Select topics to read reviews:

See what guests loved the most:

  • Giles
    United Kingdom United Kingdom
    Good location right next to the bus station. Room was clean, bed was comfortable and AC was powerful. We just needed a place to crash between travel and this was perfect.
  • Jose
    United States United States
    The room was big The bed was comfortable Location great ADO bus station is across the street The room was cleaned every day 2 block from 5th Avenue Great food around
  • Deybi
    Canada Canada
    Great all the way around, very convenient for those who are taking the ADO bus, many shops and restaurants around. I'll go back.

Property surroundings

Facilities of Hotel Playa Encantada
Great facilities! Review score, 8.3

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • Air conditioning
  • Daily housekeeping
  • Garden
  • Breakfast
Parking
No parking available.
Internet
WiFi is available in all areas and is free of charge.
Bedroom
  • Linen
  • Wardrobe or closet
  • Alarm clock
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Living Area
  • Sofa
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
Room Amenities
  • Sofa bed
  • Clothes rack
  • Tile/marble floor
  • Fan
  • Ironing facilities
  • Iron
Accessibility
  • Upper floors accessible by stairs only
  • Upper floors accessible by elevator
Outdoors
  • Outdoor furniture
  • Garden
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Shallow end
  • Sun loungers or beach chairs
Wellness
  • Kids' pool
  • Sun loungers or beach chairs
Services & Extras
  • Wake-up service
  • Wake up service/Alarm clock
Outdoor & View
  • View
Reception services
  • Invoice provided
  • Concierge service
  • Tour desk
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
Miscellaneous
  • Designated smoking area
  • Air conditioning
  • Lift
  • Family rooms
  • Non-smoking rooms
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Key access
  • 24-hour security
  • Safety deposit box
Languages spoken
  • English
  • Spanish

House rules

Hotel Playa Encantada takes special requests - add in the next step!

Check-in

From 15:00 to 18:00

Guests are required to show a photo identification and credit card upon check-in

You'll need to let the property know in advance what time you'll arrive.

Check-out

From 07:00 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Mastercard Visa Cash Hotel Playa Encantada accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Pets

Pets are not allowed.

The fine print
Need-to-know information for guests at this property

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.

Please note that for rates with breakfast included, breakfast is only offered for adults. Breakfast for minors will be at an extra cost.

Breakfast service is provided at Ipanema's Grill restaurant, located three blocks from the hotel.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In the event of an early departure, the property will charge you the full amount for your stay.

Parking is subject to availability due to limited spaces.

This property is located in a busy area and guests may experience noise.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.

FAQs about Hotel Playa Encantada

  • Hotel Playa Encantada offers the following activities / services (charges may apply):

    • Swimming Pool

  • Guests staying at Hotel Playa Encantada can enjoy a highly-rated breakfast during their stay (guest review score: 2.5).

    Breakfast option(s) include:

    • American
    • Buffet

  • Check-in at Hotel Playa Encantada is from 15:00, and check-out is until 12:00.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • The prices at Hotel Playa Encantada may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • The nearest beach is just 0.6 miles from Hotel Playa Encantada. All distances are measured in straight lines. Actual travel distances may vary.

  • Hotel Playa Encantada has the following number of bedrooms:

    • 1 bedroom

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • Hotel Playa Encantada is 350 yards from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • You can choose from a number of accommodation options at Hotel Playa Encantada (subject to availability). These can accommodate:

    • 2 guests
    • 4 guests

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • Yes, Hotel Playa Encantada is popular with guests booking family stays.