Get the celebrity treatment with world-class service at Pachamaya - Suites, Wellness & Spa, Retreats

Attractively located in the centre of Cancún, Pachamaya - Suites, Wellness & Spa, Retreats features free WiFi throughout the property, an outdoor swimming pool and free private parking for guests who drive. Featuring a garden, this 5-star hotel has air-conditioned rooms with a private bathroom. The hotel has a hot tub and a concierge service. At the hotel, rooms are equipped with a wardrobe. Pachamaya - Suites, Wellness & Spa, Retreats offers a sun terrace. Popular points of interest near the accommodation include Cancun Bus Station, Cancun Government Palace and Cristo Rey Church. The nearest airport is Cancún International Airport, 18 km from Pachamaya - Suites, Wellness & Spa, Retreats.

Couples particularly like the location — they rated it 8.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.6)

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
Bedroom :
1 large double bed
Living room:
1 sofa bed
1 double bed
and
1 bunk bed
1 bunk bed
and
1 large double bed
2 bunk beds
and
1 large double bed
2 sofa beds
and
1 large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.6
Facilities
8.2
Cleanliness
8.8
Comfort
9.0
Value for money
7.9
Location
8.6
Free WiFi
8.3
High score for Cancún
Select topics to read reviews:

See what guests loved the most:

  • Zaira
    Spain Spain
    The staff, the hotel, and the location were incredible; you could feel the peace the moment you went into the hotel. They also have amazing yoga classes in the complex and delicious restaurants across the street. We will definitely return to...
  • Tina
    United Kingdom United Kingdom
    The receptionists are friendly and helpful. The room is spacious and clean. Rustic style.
  • Daniel
    Panama Panama
    nice design and friendly staff. yoga and events were an additional bonus. They didnt have coffee the first day but them went out and bought a coffee machine for the second.

Hotel surroundings

Facilities of Pachamaya - Suites, Wellness & Spa, Retreats
Great facilities! Review score, 8.2

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Family rooms
  • Non-smoking rooms
  • Facilities for disabled guests
  • Garden
  • Air conditioning
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shower
Bedroom
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Garden
Room Amenities
  • Socket near the bed
  • Clothes rack
Pets
Pets are allowed. No extra charges.
Activities
  • Tour or class about local culture
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Temporary art galleries
  • Water sport facilities on site
    Additional charge
  • Golf course (within 3 km)
    Additional charge
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is needed).
    Reception services
    • Invoice provided
    • Private check-in/check-out
    • Concierge service
    • Luggage storage
    • Tour desk
    Entertainment and family services
    • Board games/puzzles
    Cleaning services
    • Ironing service
      Additional charge
    Business facilities
    • Meeting/banquet facilities
      Additional charge
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • Key access
    • 24-hour security
    • Safety deposit box
    General
    • Shuttle service
      Additional charge
    • Pet bowls
    • Air conditioning
    • Non-smoking throughout
    • Wake-up service
    • Family rooms
    • Facilities for disabled guests
    • Non-smoking rooms
    Accessibility
    • Wheelchair accessible
    Outdoor swimming pool
    Free!
    • Open all year
    • Adult only
    • Plunge pool
    • Pool/beach towels
    • Sun loungers or beach chairs
    Wellness
    • Fitness classes
    • Yoga classes
    • Massage chair
    • Full body massage
    • Hand massage
    • Head massage
    • Couples massage
    • Foot massage
    • Neck massage
    • Back massage
    • Spa/wellness packages
    • Body scrub
    • Body treatments
    • Beauty Services
    • Sun umbrellas
    • Sun loungers or beach chairs
    • Hot tub/Jacuzzi
    • Massage
      Additional charge
    • Solarium
    Languages spoken
    • English
    • Spanish

    House rules

    Pachamaya - Suites, Wellness & Spa, Retreats takes special requests - add in the next step!

    Check-in

    From 14:00 to 22:00

    Check-out

    From 11:00 to 12:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Children and beds

    Child policies

    Children are not allowed.

    Cot and extra bed policies

    Cots and extra beds are not available at this property.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Free! Pets are allowed. No extra charges.

    Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

    Mastercard Visa American Express Cash is not accepted Pachamaya - Suites, Wellness & Spa, Retreats accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    This property will not accommodate hen, stag or similar parties.

    FAQs about Pachamaya - Suites, Wellness & Spa, Retreats

    • Check-in at Pachamaya - Suites, Wellness & Spa, Retreats is from 14:00, and check-out is until 12:00.

    • Room options at Pachamaya - Suites, Wellness & Spa, Retreats include:

      • Suite
      • Quadruple
      • Triple
      • Bed in Dormitory
      • Double

    • Yes, there is a hot tub. You can find out more about this and the other facilities at Pachamaya - Suites, Wellness & Spa, Retreats on this page.

    • The prices at Pachamaya - Suites, Wellness & Spa, Retreats may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Pachamaya - Suites, Wellness & Spa, Retreats offers the following activities / services (charges may apply):

      • Hot tub/Jacuzzi
      • Massage
      • Golf course (within 3 km)
      • Solarium
      • Body scrub
      • Bike tours
      • Head massage
      • Temporary art galleries
      • Foot massage
      • Beauty Services
      • Yoga classes
      • Tour or class about local culture
      • Back massage
      • Swimming Pool
      • Full body massage
      • Water sport facilities on site
      • Couples massage
      • Body treatments
      • Fitness classes
      • Walking tours
      • Spa/wellness packages
      • Hand massage
      • Neck massage
      • Massage chair

    • Pachamaya - Suites, Wellness & Spa, Retreats is 0.8 miles from the centre of Cancún. All distances are measured in straight lines. Actual travel distances may vary.

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.