This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a minibar and cable TV. Each room at Krystal Cancun provides air conditioning. A safety deposit box is available in every room. The Krystal offers on-site car rental services. Other services include event organization, laundry facilities and a tour desk. Hacienda El Mortero restaurant is on-site at Cancun Krystal. It provides traditional Mexican cuisine and live mariachi music. The resort also offers a buffet breakfast and on-site bars. Only a short walk from the Krystal Cancun are numerous shops and restaurants. Guests at the resort will also find easy access to a variety of recreational activities including snorkeling, sailing and fishing.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in Cancún, this property has an excellent location score of 9.0

Breakfast info

Buffet

Free private parking available on-site

Activities:

Fitness centre

Golf course (within 3 km)

Fishing


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
or
2 double beds
1 extra-large double bed
1 extra-large double bed
or
2 double beds
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
1 extra-large double bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
7.7
Facilities
7.1
Cleanliness
7.5
Comfort
7.5
Value for money
6.8
Location
9.0
Free WiFi
7.3
Low score for Cancún
Select topics to read reviews:

Property surroundings

Restaurants
4 restaurants on site

  • Hacienda el Mortero
    • Cuisine
      Mexican
    • Open for
      Brunch • Dinner
    • Ambiance
      Traditional
  • Aquamarina
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly
  • Las Velas
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly
  • Mediterraneo
    • Cuisine
      Mediterranean
    • Open for
      Dinner
    • Ambiance
      Romantic

Resort facilities of Krystal Cancun

Most popular facilities
  • 3 swimming pools
  • Free WiFi
  • Beachfront
  • Free parking
  • Family rooms
  • 4 restaurants
  • Spa and wellness centre
  • Tea/coffee maker in all rooms
  • Bar
  • Breakfast
Bathroom
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
View
  • View
Outdoors
  • Picnic area
  • Outdoor furniture
  • Beachfront
  • Sun terrace
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
Activities
  • Aerobics
  • Live sport events (broadcast)
  • Live music/performance
  • Cooking class
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinner nights
    Additional charge
  • Beach
  • Water park
    Additional charge
  • Kids' club
  • Water sport facilities on site
    Additional charge
  • Entertainment staff
  • Snorkelling
    Additional chargeOff-site
  • Diving
    Additional chargeOff-site
  • Children's playground
  • Fishing
    Additional chargeOff-site
  • Golf course (within 3 km)
    Additional charge
Living Area
  • Seating Area
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
  • Pay-per-view channels
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Valet parking
Reception services
  • Invoice provided
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • 24-hour front desk
Entertainment and family services
  • Kids' outdoor play equipment
  • Board games/puzzles
  • Babysitting/child services
    Additional charge
Cleaning services
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safety deposit box
General
  • Minimarket on site
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Tile/marble floor
  • Car hire
  • Soundproof rooms
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake up service/Alarm clock
  • Room service
3 swimming pools
Pool 1 - outdoorFree!
  • Open all year
  • Adult only
  • Infinity pool
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas
Pool 2 - outdoor (kids)Free!
  • Open all year
  • Suitable for kids
  • Plunge pool
Pool 3 - outdoorFree!
  • Open all year
  • Adult only
  • Pool/beach towels
  • Sun loungers or beach chairs
Wellness
  • Kids' pool
  • Yoga classes
  • Fitness
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Spa facilities
  • Body wrap
  • Body scrub
  • Hair styling
  • Hair colouring
  • Hair cut
  • Pedicure
  • Manicure
  • Hair treatments
  • Make up services
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Solarium
  • Fitness centre
    Additional charge
  • Sauna
    Additional charge
Languages spoken
  • English
  • Spanish

House rules

Krystal Cancun takes special requests - add in the next step!

Check-in

From 15:00

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa American Express Cash Krystal Cancun accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

The property has the Stay Safe & Clean Sanitary Certification.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Restrictions for the all-inclusive plan:

Children from 0 – 4 for free.

Children from 5 – 12, additional fee USD 40.00

Children older than 13, additional fee USD 90.00

FAQs about Krystal Cancun

  • Yes, Krystal Cancun is popular with guests booking family stays.

  • Check-in at Krystal Cancun is from 15:00, and check-out is until 12:00.

  • Krystal Cancun has 4 restaurants:

    • Hacienda el Mortero
    • Aquamarina
    • Mediterraneo
    • Las Velas

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • The prices at Krystal Cancun may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Krystal Cancun on this page.

  • Room options at Krystal Cancun include:

    • Double
    • Family

  • Krystal Cancun is 5.6 miles from the centre of Cancún. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Krystal Cancun can enjoy a highly-rated breakfast during their stay (guest review score: 6.4).

    Breakfast option(s) include:

    • Buffet

  • Krystal Cancun offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Children's playground
    • Snorkelling
    • Diving
    • Fishing
    • Golf course (within 3 km)
    • Solarium
    • Water park
    • Kids' club
    • Beachfront
    • Live music/performance
    • Happy hour
    • Yoga classes
    • Water sport facilities on site
    • Spa/wellness packages
    • Cooking class
    • Entertainment staff
    • Themed dinner nights
    • Live sport events (broadcast)
    • Tour or class about local culture
    • Fitness
    • Spa lounge/relaxation area
    • Aerobics
    • Beauty Services
    • Facial treatments
    • Waxing services
    • Make up services
    • Hair treatments
    • Manicure
    • Pedicure
    • Hair cut
    • Hair colouring
    • Hair styling
    • Body scrub
    • Body wrap
    • Beach
    • Spa facilities
    • Swimming Pool